Good God, what a cluster f*#^...
I was coming home from work and didn't want to cook dinner. I decided to get some tacos, just plain, soft tacos. 3 plain, soft tacos. There was 1 person in front of me and maybe 5 cars in the drive thru. It was probably 5:30 in the evening - dinner time.
When the person in front of me got her order, she said she waited 30 minutes. I noticed that the drive thru customers were now backed up to the street and there must have been 10 people in the restaurant. They had 1 food line operating with 2 people on the line. The other line was set up, but nobody was making food.
There were 2 folks working the drive thru. I'm not sure why it takes 2 people to work the drive thru, especially when they're only getting food to the customers every 5 minutes. So the 2 people on the line are trying to keep up and the drive thru folks are doing nothing. The manager didn't seem to care - no sense of urgency, no apologies, nothing. After a 20 minute wait, I finally gave up and asked for a refund. Sounds simple, right?
The "manager" asked me for my receipt. I explained that I had to use one of the kiosks to place the order and it didn't offer a printed receipt. I didn't want to enter my contact info for an email or text receipt, so I declined. That said, I suggested that she should be able to find my order in the queue. She took a look and did find it.
Once she found the order, she had to look around for the keys to the register, create the refund and then credit the money back to my card. She did that, but again, I never received a receipt. She did what she did, and just walked away. After several minutes, another employee came up and asked me what was wrong. I explained that the person that did the refund never said anything to me, she just walked away, and I wasn't sure if everything was done. The person came back and said the refund was complete.
I just checked my account and the refund isn't showing at this time. I probably got ripped off.
If you're hungry and quality doesn't matter, go down the street to 7-11 and get a roller dog and a Big Gulp. At least you'll be acknowledged by the folks working at the 7-11 and thanked for your business. You'll get your food in under 20 minutes, be totally underwhelmed and probably have the same level of satisfaction with your culinary choice of the moment. At least you won't be treated like some idiot dumbass. read more