I have nothing but trouble when I go here. I have been pretty hesitant to make this. Every single time I go here they forget my nacho cheese, they forget to remove the ingredients I'm allergic too and other things. My most recent trip is what triggered this review. I ordered the new Catalina chicken. What I received was a dark meat and the shell was completely broken. They didn't add my extra cheese, but they don't forget to charge you. I called and spoke with a manager and informed her, she said that's how they come. She literally said the tacos come broken! She was very hesitant about writing my name down so I can come in for a remake. Mind you it was -5 and I had to go to work. I will definitely drive to Dixon next time. read more

Taco Bell - Fast Food Near Me - Sterling, Illinois

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Friendly staff, quick service, hot crunchy tacos, and consistent flavor that always satisfies late-night cravings.

I had the cinnamon twist fries and they were not seasoned enough. Service was good in the drive thru. read more

Taco Bell - Cinnamon twist fries - Fast Food Near Me - Sterling, Illinois

I wouldn't go here unless you want to wait 45 minutes in line while you watch the cashier text and the "manager" screaming in customers faces...& then you leave with your food and it's always wrong. read more

It's really hard for me to rate something five stars as the restaurant and food need to be on point at all times no matter what; But I'm a say that this Taco Bell has consistently delivered correct tasty food time and time again with friendly people and he's in service. I think that Taco Bell is on the rise it's employees and food are getting better and better quality service; And I think that the more positive reinforcement we have going will create the community we are looking for. read more

compared to what I'm used to sterling il Taco Bell customer service was on point! cantina chicken on point! atmosphere clean and harmonistic music was a vibe.... Im impressed! Amazing experience! read more

I've came here 3 times in a row they ether forgot something or got my order wrong and the food is terrible

What can you say? They were voted a couple years ago. The best Mexican restaurant in the United States. People in the Midwest, probably think this is Mexican food. We have lived in Mexico and we know the difference. read more

Sterling IL- sigh, this location... Is so disappointing. For start the portion sizes and give down greatly over the years for the prices that just keep going up up up, and for how much you pay same how little you get your expect to at least be treated like A person by the staff but, no. The wait time at the counter not just to order but any reason to need staffs attention is outrageous. 10+ minutes just to get noticed and then 10+ minutes for whatever you ordered out needed. Otherwise extremely rude staff, dine in or drive thru, and they definitely sight keep the place clean. Honestly I didn't think anyone working there even knows how to clean. And don't expect them to get your order right. Born, raised, and still living in this town and I've watched this place just keep going further down hill. Now it's staffed by a bunch of idiots who didn't know how to make a taco or read a screen. Items might be missing and customizations might be wrong. It's argue you've got about a 90% chance of having the same experience as it's been the same for me every time for the last several years. Would NOT recommend. Sadly. read more

This is probably one of the saddest Taco Bell's I've been to. I almost always either get my food wrong, missing an item, or even both. It's filled with teenagers and young adults with attitude problems. My order taker put ice in my hot coffee just because she was having a bad day. My food was also wrong. Every single time I order a spicy taco light sauce i get extra sauce. It's stupid but happens every single time and I don't understand why. Horrible experience every time don't recommend to anyone. read more

Went for chicken quesadillas and Doritos locos supreme, ordered two of each. Was informed they had no ground beef, only steak or chicken. Ended up paying extra for the steak tacos (which ended up NOT being supreme)bc THEY had no ground beef and was told at the window AFTER I ordered the quesadillas were not an option, so.... $11.38 for two cold crappy tacos. Thanks read more

Horrible slow service. Nobody working the cash register. I had to remind them twice about my mobile order and waited over half an hour for food. The first employee I spoke to walked off without responding to me. The second informed me that they hadn't even started making my food-- nearly 30 minutes after the order was placed! People had come in, ordered, eaten, and left by the time they even realized I'd placed an order. To make things worse, they tried to apologize with free food-- which was a nice gesture, but my order ended up taking even longer!! The last thing I wanted to do was spend 40 minutes after a stressful day of work waiting at the Taco Bell. 90 fewer seconds spent in there would've been a better apology than a spare taco I didn't order. To add to this, the restaurant was also gross. There was a pile of food and trash in the kitchen clearly visible from the dining area that was not swept up the entire time I was there. Also, flies! Will never, ever return here. By far the worst experience I've ever had at a Taco Bell. read more

I was just there and didn't even get a order they just ignored us they said they ran out of hard shells and there was fighting in the back

If I could give this zero stars just know that I would. They have been out of Baja blast for a week now I've gone ever day to check if it's it's back just for disappointment. Furthermore I could not have been more shocked when I was told "We are all put of chalupas." This brought me brought me to my knees begging to to god that this can't be real but sure enough I have to accept this harsh reality. read more

Tacos were missing most of the meat. There was more sourcream and tomatoes than meat..shrinkflation I guess?? They never have Mexican pizzas. The beans have hard pellets in them. They are sloppy as hell at this location. I will goto the little taco shop across the street before returning to this taco hell. read more

The place was disgusting there was a dead roach on the floor in the dinning room and dirt everywhere. There was old food in the booth I sat in read more

Can any Taco Bell get more than 3 stars? Hey, it's a Taco Bell, primarily used to sustain life at little cost to the wallet/purse. That being said, this store is good at getting what you want correctly and promptly. They also greet you at the drive-through with a, "How are you today?" instead of an annoying, "Hey! Wanna try the newest version of a taco, even though you're going to order something else??" All in all a good quick place to grab some lunch for literally a few bucks. read more

Besides constantly having to remind them to make my freeze when I order it, they're you're Stereo typical taco bell. Cheap stuff, tastes decent. But you'll probably be on the toilet and regret it later in the day. read more

I ordered a taco 12 pack with beef, cheese, and lettuce, and to add tomatoes to 6 of them. I didn't think that was too hard to understand. What I got was 12 ice cold tacos with a very small amount of beef and a little bit of cheese that didn't even fill 1/3 of the shell. There was no lettuce on any of them and absolute no tomatoes. I was charged $2.70 to put tomatoes on 6 tacos and I didn't even get 1 piece of tomato. I didn't say anything about lettuce, so, not sure why I didn't get lettuce either. I was also asked if I wanted sauce, and said yes please, but, guess what, not 1 pack of sauce was included. Why do you even ask if you're not gonna put it in the bag?? I was in the drive-thru for over 20 minutes and didn't know about the issues until I got home. I wasn't about to drive back at 7pm at night. I didn't think I would have to examine the tacos before driving off. I might as well have thrown 23 bucks in the garbage because it would have been the same as what I got from your restaurant. I understand places are short-handed, but, if your staff can't handle a 12 pack taco order, then maybe the Owner or Store Manager needs to be onsite during every business hour before you have 0 customers left. read more

Always something wrong going on. Either the workers are talking to eachother and not working or they take forever to cook the food and by the time I get my food it's cold read more

We went to taco bell and spent 45.00 and it had no meat !!! Won't be doing that again!! Not recommend

Several years later, this place is still going strong with service. Fast, friendly and accurate. It's a Taco Bell, so you're not going to get gourmet, but the food is exactly what you ordered. read more

My grilled stuffed taco and grilled stuffed burrito were severely under-stuffed. This TB is as bad as the Dixon location. They make it seem like you are getting a good deal, but the supplied product comes nowhere near what you would expect from the picture. read more

They have good tacos in very nice and soft and crunchy shells.They have the nacho cheese shell. They have slushies pop they have way more drinks. read more

Food tasted great, service was friendly. I would recommend bringing an ice pack for your b-hole afterwards. I mean seriously, the poop i took after eating 3 beefy nacho grillers could have taken out nagasaki and heroshima in one glorious, brown explosion. read more