To the point .... Very poor quality of service I'd give zero stars if I could for terrible customer service, satisfaction... Ordered thru the Taco Bell app, large order, about $32..16 tacos for the family to enjoy while watching Saturday night TV, drove home, about 20+ minutes away, and was disappointed to find that the 18 requested sauces that were also ordered along with, were no where to be found... they obviously forgot to include them... Usually no big deal, as fast food places customarily have low attention to detail... but I wanted to let the store know what had happened with the expectations they might possibly remind the workers to pay a bit more attention to avoid problems in the future,,,, I called the store, relayed to the manager, "Madison", what had happened and I was already home,,,, she confirmed my order, saw what was ordered but forgot to include the sauces..... I inquired is there anything they do to accommodate the incomplete order only to be then flipantly told by her,,,"but that's ok, the sauces are free anyways,,,and I don't expect you to come back for them",,,but she might be able to comp me 2 soft tacos on my next visit..really? So bottom line is,,the store messed up with an incomplete order, you're already too far away to return and aren't coming back, but thanks for the $32.... What level has customer service fallen to and how difficult is it to follow a very simple set of instructions.. Also, when the order was picked up at the drive thru, at no time was it asked if we would care for any of the customary condiments.... Why ask when it clearly states on the receipt they were requested..... I would recommend avoiding this location not only for the lack of attention to detail, but also for poor customer service and relations.. read more

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Terrible service, lost my order then threw it together terribly, so many people yet my crunch wrap had maybe a spoonful of beef in it, vaping in the back. Servers were rude. read more

food really good no complaints food came fresh never frozen only if the staff Tosha did get so smart and paid her child support

Couldn't take my order at the window. I couldn't fit my car in with the trailer and car on the back lobby wasn't open. I worked all day trying to get something to eat for the manager to be rude and cocky with her friend. If the Lobby was open I would have simply went inside but it wasn't. Also I can't fit my car trailer in the drive through and didn't wanna damage their stuff or my own. I'm extremely disappointed in the people they choose to work there. Sometimes just help someone out. read more

Let me start by saying I've consistently had a great experience at this store for the past 3-4 years. But as they say, all it takes is a single incident. The current taco bell reward system provides a mechanism that displays all of your reward menu items on the screen when you give them your code and ask for it. This has worked consistently for the past ~1 year that I've been using that program, and it has consistently worked at this store. However when I asked for it to be pulled up the server said he couldn't do it and then said it's not something that can be done at all and it doesn't work etc... I had to explain that it does in fact work and I've been doing it for most of a year now and said he needed to speak with his manager to get training then. He doubled down on it not working and indicated that "well that's your problem". To which I unfortunately snapped and said some choice words and left. I called to speak to the manager and he stated the same thing as the server and told me "well that's your problem". I WILL be filing a formal complaint to corporate. read more

my girlfriend and i always come to this Taco Bell especially after work and we've always had a good experience. But tonight, it was terrible. we ordered 2 double stack tacos, chicken quesadilla, and chips and cheese. We were missing a double stack taco and the chips and cheese had literally 8 chips in it. we go back through the drive thru to get our other taco and we asked for the regular with no tomatoes or sour cream but we got both of those on the taco. so we ended up going back and the little girl at the drive thru was so rude. She had an attitude and was very nasty. it's embarrassing. read more

I went looking for the Mexican pizza but they've removed it from the menu. Fine, I thought to myself... I'll just have a cheese quesadilla. Worst decision ever! The cheese wasn't melted (the inside was extremely cold) yet the outside tortilla was burnt!! How!? Smh read more

Taco Bell - Burnt Cheese Quesadilla - Fast Food Near Me - Stafford, Virginia

I've been to this Taco Bell so many times and this particular visit made me want to write a review. I had the best everything. I feel like I got the food you see in the picture but never get. It was so fresh and delicious. My chalupa shell was soft, and all of the toppings were in abundance. Even the soft taco supreme was extra supreme. Whoever is making Taco Bell there so damn delicious please give them what they want because they deserve it. read more

Of all the times I've been to this location this was the worst. Granted, I don't usually come this late often but MY GOODNESS where to begin. First, I get to the speaker in the drive through and it took a while to be acknowledged. Like a solid five minutes. Then a lady finally said to hold on she'll be right with me. Another 7 minutes later she was finally ready to take my order. (It was a mobile order so thank god that took minimal effort and time). I get to the window and wait forever more...I would not have minded so much if it weren't for the staff....it didn't seem like there was a single responsible or mature person leading the group tonight. The lady taking orders at the window was cursing (in a friendly coworker but serious manner) at whoever was cooking telling them to hurry up, then they started going back and forth at one another. Some of the others came into view and they were talking a lot and joking, then they started throwing stuff at each other and playing around, literally like several minutes while the drive through was wrapped around. I was in disbelief. I've never seen this location with such an immaturely balanced crew- it seemed like there wasn't a manager on site and if there was......I don't know what to say. I started to record a video of it but as soon as they noticed my order quickly came lol More annoying than that, perhaps if they had not been playing around throwing sauce packets at each other they would have given me the Dorito supreme taco subs in my order instead of the plain crunchy ones. Always fun waiting forever just to get ripped off in addition to poor service. This staff combination tonight was trash. Just........do better smh read more

Food came out fast, had a breakfast Crunchwrap and a beefy 5-layer burrito. Employee is very friendly letting us know when we were ready to order. read more

Placed an order at 11:57 and it only took them 30 minutes and still didn't get my food. Had to get my money back because they gave my order to someone else. read more

I approached the establishment malnourished and ravaged by the alcohol poisoning from the night prior. I had entered full primal instinct and I had this place in my sights. From the moment I entered at 11:29 I was met with the smell of pure Mexican cuisine. The atmosphere teleported me to the cantinas of Mexico. The closer I got to the counter the more I could smell it. The cheesy, beefy, crispyness that is... the cheesy Gordita Crunch. When I reached the counter mouth watering and knees weak I could barley formulate words. But from the look in my eyes he could tell what i wanted. In a short wait of 7-10 mins my food had been ready and I was sinking my teeth into one of the best Cheesy Gordita Crunch's Ive ever had. In short the AM crew is pretty dank here would recommend! read more

Nope. Ordered 2 burritos supreme and and taco supreme. Got some Wierd backs taco things. Lime 4 of them. This place is terrible. Can't get order anywhere near right read more

I don't quite understand the bad rap Taco Bell seems to get. If you want real authentic Mexican food... then go to a real authentic Mexican restaurant. This is basically a Mexican flavored AMERICAN fast food restaurant serving fairly inexpensive America's Mexican favorites made for the typical American palate. They've got the basics - varieties of tacos (hard or soft), burritos, quesadillas and American intepretations of Mexican favorites (gorditas). Their food is good for the most part... but it can also be hit or miss. Frankly, I find that its very difficult if not impossible to find a really good Mexican restaurant in our area... Sadly I've found after trying food from some of those restaurants that I would have been better off just ordering from Taco Bell. I actually find myself getting cravings for specifically Taco Bell food. read more

I understand that right now during this pandemic, any restaurant that is open and that you decide to go to, should be a blessing. But out of all of the Stafford fast food restaurants, even before the pandemic. Taco Bell in Stafford has been the slowest fast food serving since I have moved here back in 2018. With the poor ratings and bad experiences from many people, you would think the Taco Bell company would do something by now. Chick-fil-A is by far the busiest fast food restaurant in Stafford. There drive-thru time is 2, maybe 3x faster. I highly suggest anywhere else if you're in a hurry. Even Moes is faster than this. read more

In the midst of road trip traffic induced hunger, we found an oasis of flavor and care in the most unlikely of places: the Stafford Taco Bell. From the first exchange of words with the drive thru employee we knew we would be taken care of. She was sincere and kind, and allowed us grace as we decided what we wanted to eat. When we received our food she greeted us with a warm smile, and when we took our first bite we smiled as well. The ingredients were fresh, the tacos were filled perfectly, and everything was deliciously warmed. Though we hope not to find ourselves in Stafford again, if we do, this Taco Bell will be our first stop. Taco Bell Stafford, you have gone above and beyond to exceed our expectations and made us question our initial desire to seek out a "bougier" salad bar. read more

Yes the lines are long. Even so, people return time after time. People have the choice to go across the street to Burger King or down the street to McDonalds, but they don't. That says a lot about this location, what is offered and Taco Bell in general. My only recommendation is having a separate section for mobile pickup. read more

Taco Bell - Fast Food Near Me - Stafford, Virginia

We usually go in the mornings. There's little to no line when we go inside in the morning, and in the evenings, it's simply worth the wait! The service is phenomenal, and we have NEVER had an order messed up. Go during the evening, and it's like any other fast food restaurant in the area, but with tasty tacos. The tea has always been freshly brewed, and not too strong like the establishment next door, lol. I highly recommend this place if you want well made Taco Bell. For a Taco Bell, this place does wonderfully! As an update, we have not really been here recently because of two issues already are non-negotiables for us: 1.) The tea dispensers are NOT cleaned regularly and we had slime come out of it three weeks ago. 2.) I gave them a second chance today, and their chicken quesadilla had a funny taste to it. They remade it and it still had remnants of the bitter/sour taste. It's disconcerting because that was in the chicken. Someone else can be the dutchess... bleh! read more

Taco Bell - It has been remodeled since those other photos. - Fast Food Near Me - Stafford, Virginia

Pulled up and none of the employees had on mask this evening... really. You got to go back to the basics. Went to Chipotle instead

Omgggggg best customer service ever by Brian the manager and Walid !!! Thank you soooo much ! Freezes all the wayyyyy ! You guys make 610 Taco Bell !!! read more

Taco Bell - Thank you guys ! - Fast Food Near Me - Stafford, Virginia

Lived here for years. This place keeps getting worse. Slow. Messes up orders. Was able to smoke 3 cigarettes while in drive through. And wrong order yet again. Shining example to not raise minimum wage. They don't work to earn it. read more

Taco Bell - Typical night here. Window guy is awesome. Cooks....suck. - Fast Food Near Me - Stafford, Virginia

The Taco Bell on Garrisonville road in Stafford, VA has gone downhill. I don't think the young teenagers working their care much about how to make a good taco anymore. I ordered 3 soft taco supremes today. The lettuce was wilted and tomatoes soggy and old. the tacos shells were also wet and soggy. I could t eat them and had to o to the local taco restaurant to get a good taco. Taco Bell used to be my favorite fast food place but the past 3 times I have ordered tacos they have been in the same condition. soggy, wilted lettuce, broken tacos and just not worth eating! read more

Very unhappy with this cold food It's not even right I knew my food was not right I got it too fast read more

Taco Bell - I didn't get no sauce my taco was broke my order is completely not right and I am very unhappy and my food is very cold - Fast Food Near Me - Stafford, Virginia

Whoever the dude is that gave me my food is a total freak. He's mad because they messed the order up and he tried to be a tough guy. News flash pal you still messed the order up. read more

this place is god awful. if you want to wait in a line forever this is the place to do it. after you wait 30 mins they will almost always mess up your meal. either it's wrong or they charge more. the people are always unhelpful and rude. Just stay away from this place, it'll cause you extreme depression and anxiety. read more

Great team of young adults at the Stafford Taco Bell. They were professional, courteous and caring in taking my order, did a good job maintaining distance and cleanliness, and got my order to me quick. Their friendly service will definitely draw me back. read more

They stay putting beef on my food. I always ask them to replace the beef with beans and yet they ALWAYS end up putting that nasty dog food on there like no one asked for Purina I want beans. read more

this taco bell is the absolute worst! you always have to go back because an item or item(s) are missing & even if you go thru the drive thru they don't believe you & once they realize their mistake they are like "oh well" no sorry or nothing. in the AM, you would go thru the drive thru, they see you on camera & they still won't serve you! i called & asked if they were open which they were & she said yes lobby only. in the AM? LOL. i understand that this is a fast food so everyone can be angry if they don't want to work here but hey. don't be rude. read more

When I get off of work at 2:30 am I'm starving and want to go to Taco Bell. Lately, this Taco Bell has been either closed before they are supposed to be or I have been told that their systems are down. read more

Awesome friendly fast service!!! I came here for a quick lunch break but the time I finished making m drink my whole order was complete!!! You can't beat it!! Thanks for not allowing me to not have to inhale my food!!! Great job!!! read more

Literally the worst Taco Bell I've ever been to. I would rather drive to another city than go to this location again.

Taco Bell aka Gut Buster. We all put up with the after effects for the deliciousness! The staff here is always friendly and the drive-thru line usually moves pretty quickly! Great for late night! read more

Slow doesn't even begin to describe this Taco Bell. If you enjoy being stuck in the drive thru for 30+ minutes and then having your order be wrong this is the place you should pick. The parking lot is a pain to navigate because the drive thru line regularly wraps around the building making parking a nightmare. Oh and if you decide to skip the drive thru and go inside instead you should still expect the same wait time! read more

I think that this location enjoys giving out incorrect orders. I've been here three times, once inside and twice through the drive through. The time I went inside it took about 20 minutes to get my food, and I always order the same thing - 2 bean burritos with no onions and extra cheese. This first time I got two burritos with beans cheese and no sauce. The next two times I went through the drive through, the first time I got 2 burritos with extra sauce and minimal cheese, the third time I got two taco shells, with beans in place of meat and lettuce and cheese (as I said I always order the same thing). I have no idea what the workers might have been smoking with that last order, but I will no longer go to this location as they never get it right. read more

Uber eats order, ask for fire sauce. Meal didn't have it, who orders Taco Bell and gets no sauce?

Super crowded so food took a little while but very understandable. They gave us the cinnamin curls as apology. Clean bathroom and thoughtful workers. read more

I never thought I'd write a review for Taco Bell but I just moved to Stafford and this Taco Bell on Garrisonville Rd has been a lifesaver especially late a night ! Tasty, hot food and great service especially from Anthony who works the drive thru ! Me and my boyfriend have met him a few times and he always has a smile on his face. Will definitely be returning soon read more

These guys ALWAYS forget when I ask to modify my order (like asking for a supreme taco instead of a regular one) and this last order was no different. It's frustrating because you pay extra, but don't get what you ask for. And their chalupa bread is hard and stale and gross. I couldn't even finish my meal. :( I don't think we'll be back. read more

This place is seriously the slowest Taco Bell I have ever been to. Clearly run by high schoolers because while I spent 20 minutes waiting on my food with other people waiting as well, they were goofing around and throwing things at each other behind the counter. Meanwhile 8 people were waiting for their orders and the drive thru line was wrapped around the building. This place needs some serious help. read more

I visited the restaurant yesterday around 1 pm. They were letting people in without masks and the floor and surfaces were very dirty. The tables were not being clean after people used them. In short it look like a Covid-19 nightmare. Will never go there not even the drive thru. If you value your health and want to keep healthy, DO NOT GO THERE!!!! read more