The food was accurate to my order. The speed of delivery was fast. The prices were good for Taco Bell. Yes I know it's not real Mexican but I'm pregnant and that's what I wanted read more

Service is quick, but food is made wrong. Order comes out wrong every time and it doesn't seem to be the freshest ingredients.

Always good as fuck . !!!! My order is always right! And fast! Taco box is fire ! Gotta get it

During lunch rush, my order was made and completed in only a few minutes. Only took me about 10 minutes to wait in line. If they would of taken double that time I would still be happy! It is not the workers fault that they run out of things, almost every fast food place is out of several things in this area. They are short staffed and are working their asses off in there to get the line moving and complete orders for everyone inside the building as well. The person taking payment was taking orders as well and was doing a wonderful job! You never know what is going on behind the scenes, be appreciative these workers are coming in to serve YOU everyday. Best Taco Bell in this area, workers deserve the praise! read more

Doors always locked and no one answers the drive thru. Waiting in line with the rest of the big dummies for nothing

these people where rude for no reason and do not know how to communicate properly. we went to go order and we're looking at the menu while the window was closed and didn't hear them and then they suddenly gave us an attitude for not being able to hear them because our window was closed. read more

if I could give zero stars I would. Sat in drive thru for 20 mins then order was completely wrong and even tho it is only 8pm the lobby is locked. We called, knocked and no one answered either and waved St us to get back in the damn drive thru line YET AGAIN just so we can get the correct food??? Never NEVER coming to this location again. Management needs to figure their shit out at this location read more

Carmen provided me with outstanding customer service, through and through. She answered all of my questions thoroughly, efficiently and accurately providing the order that I had placed, with a smile on her face all the while. I will be returning to this Taco Bell location without a doubt. Thanks again, you and your team rock! read more

WORST TACO BELL I'VE EVER BEEN TO. Terrible service. Blue haired night manager has a bad attitude and doesn't care about customers. The wait was ridiculous and the only competent staff member was getting off of work and realized that we had not got our order. We order 2 tacos and 2 mini quesadillas and waited 20 min. The quesadillas were slopped together so bad they were impossible to eat. Manager didnt care and said she "didn't need the attitude" Thats place is a joke. DON'T GO! read more

worst service ever. food was unwraped and sauggy. took a lot to answer on the drive thru and took alot to give me 1 combo

food, service, and the attitude of the employees was awful. never going back to this location.

I went there at 9:45 and they were rude and also said they were out of beef. Its like going to kfc and they are out of chicken. How does a taco fast food place not have beef and on top of it not even offer to substitute any food for it. Will not be going back there any time soon read more

Waited 30 minutes in line. Got no apology for the long wait once I got to the window. Realized part of order was wrong so they had me pull around to wait 10 more minutes. Got home only to realize that the rest of my order was wrong as well. Pretty much threw everything away. The fact that the employees there take home a paycheck for being nimrods is insulting to me. read more

WTF is with this place!? The food isn't that good for a line like this!!!! The drive-thru is out the parking lot... seriously Taco Bell have some respect for your customers. THE WORKERS ALL SUCK IN JOLIET!!! read more

This taco bell is managed by Satan herself. I had a terrible experience at drive through on Free Taco day. The employees had trouble getting me two tacos and nacho's. They first gave me three tacos, asked for them back and then gave me one. The chips for the nachos were dumped into the bag, the taco was crushed, and i didn't get the free locos taco. When i called later to talk with a manager and said I wanted an apology and a refund, she said, "You lost your mind," and hung up. I called back and said I was the guy she said lost his mind, she then said you are lost your MF mind, said good night and hung up. I posted a complaint with corporate, and am posting to everywhere I can to warn people about this place. read more

honestly can't think of a time I've had a good experience here. I work 2nd shift, and have been here after work (11:30p-12a) numerous times, only to be told they aren't taking orders. We went last night at 8:30 pm and they weren't taking orders. I don't know how this location is even open at this point. They're always out of something or "not taking orders" read more

I don't like tacos. I don't like cheese. If I eat an atom of cheese I mmediatley get Ebola. 5 stars.

Could you actualy put some lettuce, meat and cheese on the tacos. C'mon, three pieces of cheese and three strands of lettuce just doesn't cut it. Good for a quick bite to eat, but don't expect much. read more

I tried to come here for lunch today but decided to go else where. I walked in and stood at the register for 10 mins before I walked out. Several employees seen me standing there along with several others waiting for there food and never even said just 1 min please. When I walked out I decided to call the manager and inform them of my experience but the manager didnt care and was unapologetic about any of it then hung up at the first chance she got. I understand its fast food and customer service sucks at places like this but this was unreal. read more

Just do Joliet a favor and shut this store down!!! 90% of the time order is wrong after waiting 15 min for tacos. I blame staff and management they all just overwhelmingly suck at there jobs!!!!!!! read more

The worst Taco Bell I have ever been to. Terrible customer service and it took over 7 mins for them to even take the order. The drive-thru is set up to where you are stuck with no way out of you decide to leave. Absolutely terrible. read more

This Taco Bell was so great! Went here around 1:30am last night. Ordered $22 worth of Taco Bell. They were quick, and got all of the order correct. They also gave us a lot of hot sauce, in each flavor! read more

Easily the worst Taco Bell I've ever been to. I've been there a few times, giving them multiple chances to prove me wrong, and they have never produced a fully correct meal. Overcooked, undercooked, missing items, sparse or wrong ingredients, and poorly prepped items are the norm. All but once the cashier/drive thru personnel has been underqualified. Avoid like the plague. Drive to any other one in the area. read more

Wonderful staff! Best I've ever seen. We didn't catch the name of the young lady that assisted us and regret that. We went in for a Freezie and left with so much more! Friendly, informative and personable staff. The restaurant itself was also exceptionally clean. Thank you so much! read more

I don't expect much from Taco Bell because it is well, Taco Bell. Gave me a cup 3/4 full with soda, I had to ask for sauce and I even had to ask for a bag for my meal. They tried to skimp me out of so much it felt like the items came out of the worker's paycheck. Avoid this location! read more

Stopped by ( after the noon lunch hour ) for a $1 multi layer nacho and a hard shell taco supreme. In the 20+ minutes it took to receive my order I watched 4 people in front of me gradually get their orders. 3 of the 4 complained about their order not being correct and the fourth finally got her salad but they had run out of forks. Still waiting, a new customer comes in and is told he can't order if paying with a $20 bill because they ran out of $5 bills for change. I finally see what I assume is my carryout order being put on the counter. For the fun of it, I wait a bit to see if they call my name. They don't, so I approach, look in bag and see a nacho and taco wrapped up. I leave and when going to eat my taco, wrong taco. Not a supreme and was a Doritos taco thing ( no sour cream which is why I ordered the supreme ) not the reg taco I ordered. The whole experience was comical. I may go back though and just order a drink ( can't mess that up? ) and sit back and enjoy some free entertainment watching peoples reactions when they get their orders. read more

Best Taco Bell around (except for the one in Crest Hill). If you order the cheesy fiesta potatoes, remember to add creamy sauce. The carmel apple empenadas are good as well, but ask for the workers to make them hot. The nacho cheese crunch burrito is going to be coming out soon, so make sure to check that out as well. If you visit this location, ask for Mo or Michael and your stay will be memorable. read more

I was in line for 20 minutes in the drive through. Service is HORRIBLE. I thought I was going to run out of gas in line.

This is the place where I would stop to grab a quick meal when coming home from a show from the pearl room or the amphitheater. Basically coming home from I-80. read more

Fast food here is I guess above average. The staff is very polite. I will return on a limited basis only because I'm not a huge fan of this type of fast food. read more

Very slow service. The presentation in the box was very neat. The seasoning on the meat for my quesarito was uneven. The same for the tacos. A very ehhh meal. read more

I come for the food, it is ok, the customer service was pretty darn terrible I must say, but none the less the food is good.

The chips for the salsa were crumbs how are you suppose to dip them. Meat was tasty but 2 inches along the whole edge had no cheese or meat. Would be worth it if the items filled the shell but other wise too expensive for empty edges. Disappointed read more

I literally just left and they told me they didn't have beef for the next 15 minutes. Like... isn't 95% of your menu beef? Night shift... get it together. Now my cheesy gordita crunch craving won't be fulfilled, lolthx. read more

If I could put negative stars I would. I have frequented this location since 2004 and over the past two years, the customer service has declined. This location is never open! I went through the drive-thru on 8/18/19 and once again the closed sign was on the intercom. Two weeks prior I came here and it was also closed! I would say 2/3 visits this location is closed down or they are out of something like chicken or beef. The staff is extremely unprofessional and if I do manage to order something here the order is incorrect. If you manage to arrive when it's open you'll be in line for a good 20+ minutes. It seems like there is no management at this location. Employees take care of you when they feel like it and you can see the lack of enthusiasm from everyone working there. Like they are doing you a favor by even answering the intercom. I really hope this gets turned around. I don't usually leave reviews like this but the last visit was my breaking point. read more

Horrible service specifically at night. Drive thru wait time is minimum of 15 minutes if they even help you at all. Would give no stars if possible. read more

This Taco Bell is the worst I've ever been to, the presentation was absolutely horrific, handed me a Freeze that was leaking everywhere, and did not give any napkins. If you are ever around here, definitely don't eat here. read more

1) the workers suck ass, they huff and puff under their breath about everything. 2) I got food poisoning here when I ordered their nacho fries bellgrande & it was the worst experience ever. overall it's ghetto and a gross taco Bell location. read more

Food was ok although my taco meat was a little cold. If I could make one recommendation for this place (and most fast food places) - train your staff on people and communication skills while working the drive through window. I was asked if I wanted any sauce and said yes, mild please. The worker didnt hear me and proceded to screem "WHAT" in a very unpleasant manner - almost like nails on a chalkboard feeling. I'm not asking for a long conversation at the drive through - but how about a "here is your order," "thank you," etc. They try to do so well when you first pull up by asking how you are - but now it seems so rehearsed and fake when a major difference occurs at the window. Good communication skills would make any fast food place stand out here. read more