Okay this Taco Bell Herkimer is well well managed so the delay time or order times pick window drive through 'usually' without employee relations call off works as one of the chains best. Food got to luv spiced beef that's good beef- cheeses are too- tortillas tacos drink- good tea soda -I'm not the color blue soda type kind a guy let alone any of those like type Starburst after taste. As long and if when clean up happens a management requirement, the showroom restaurants get done, floors bathrooms, everting stocked, on a shift-to-shift basis- then restaurant management -is firstly satisfied and everyone else does too do their job. Anything better- longer open to close hours in every location read more

Taco Bell - Hey mom, but- did daddy say Taco Bell? -Herkimer - Fast Food Near Me - Herkimer, New York

This location has gone WAY downhill in the past year or so! I used to eat here a lot but I recently got the worst ever bunch of half-empty ripoff tacos delivered. I made the mistake of ordering the 12-supreme party pack and every single one had a big 1" or more wide-gap of nothing but empty taco shell down the entire side. So the spine of the tacos had meat and some tomatoes and sour cream (barely any lettuce), but then all the bites down the open side were completely empty. Also, I paid a premium price to try out the Cantina Chicken Burrito that is supposed to come with fixings like lettuce, tomatoes, sauce, and cost the price of about 2x taco supremes, but it was sooo dinky! See pictures--it was barely larger than the sauce packet it came with and had only ONE tiny sliver of lettuce in the entire thing! No joke. It is in the photo if you look closely. I thought this was the wrong item. I couldn't believe how badly this taco bell ripped me off. I used to love this place and even last summer got tons of good food here. The person who made this food should be spoken to by the manager. read more

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Good food. Service may be a little slow at times. Normally it's never very busy so you'd think service would be quick but it's really not very quick to order food. I would still recommend this place to get some good grub read more

great service! added extra beef for me even tho I couldn't pay the extra through DoorDash, orders were made perfectly and quickly!

It was okay. Customer service was good but we got a number five meal and it comes with a large drink they said they only had smalls and charged us the same price at least give us a discount or 2 small cups,then we also got cinnamon twist and they're hard as rocks not very impressed, at first window they said the total was $13.50 but when we got to second he charged us $15.92 the outside was pretty tho read more

I don't go here for the tacos anymore. The last order I got was nothing but a little bit of lettuce & tomato and hardly ANY meat. They have gotten very cheap while raising their prices. No thanks I'll be making my own. I'm not wasting my hard earned money on practically empty tacos. I was told that's how they make them. So they lost a customer. read more

Joleen Smith... where do I begin. This lady was so very rude to me and my friends. We thought that an item had been forgotten in our order so we went back around. We stopped at the drive thru and she accused us of lying then when we got to the window, she very rudely explained to us where we could find it (under a mound of sauces and napkins where we could hardly see). She said that "maybe if we looked harder and lifted the things in the bag we would find it.". I then told her that she did not need to be so rude and she slammed the window in our faces. I could not believe the horrendous service. If you get her as your cashier, I'm sorry and hope you get better service. read more

Good food and solid service. Have forgotten items from my order on different occasions.

I ordered a cruch wrap carve box with a MTn dew food was nasty n sloppy the workers have no customer service very rude the soda wasn't soda it taste like carbonated water after I asked them to change it for me the girl at the front window gave me attitude ive asked to speak to manger and I explained to him my soda has no flavor gave me another one was still the same taste as carbonated water workers have no respect for customers to bust listen to music and chit chatting I will not go there ever again you order food and only get half of what you order VERY RUDE WORKERS VERY DISRESPECTFUL NEVER BEEN THIS DISGUSTED WITH TACO BELL read more

I think this Taco Bell is great; I get drive-through orders from them occasionally and am almost always happy with my order. I think it was only my most recent order that got messed up (I paid for a side of KFC biscuits that they forgot to include, and they gave me soft taco supremes instead of crunchy ones--not a huge deal). I didn't realize until I got home, and I didn't feel like I could do anything about it at that point--I didn't want to wait in the line again for 4 biscuits. That's the only reason I don't give 5 stars. The staff is always polite and they are working hard--there's always a long line for drive-through. read more

the food smelt like dog poop and cat food and it tasted like that I would never go back we went a while ago it was good and its worse every time absolutely disgusting read more

If I could give this place a negative rating , I would. I got off the thruway and after getting gas , I went here. I ordered a nacho grande , a taco , and a Mountain Dew . ( they were out of lemonade). I paid at the drive thru and picked up at the window. Found out they had NO taco sauce. Not hot , mild , or medium. Really ????? I would honestly not have ordered otherwise . So , whatever , I have 60 Minutes until I get home. So I take a sip of my drink. OH MY GOD! Lukewarm! What ??? No ice , just warm soda to gone my nacho grande w no taco sauce. I decide to go in. The guy told me at first that I can't get a refund .... Ummmm , really ??? After I explained to him that they charged my card , gave me no receipt , and I came right in , and they can find my order from five minutes ago , he said he would get the manager. He also told me I could go get my own ice ? Um , no thanks, ya misses the point. He then told me , if I got a refund , I would have to return the food. Yeah , no problem. While I waited I noted just how dirty this place was. Their food station was disgusting, the floors were a mess , and the glass door looked like it hadn't been cleaned in days. I finally got my refund back and feel like I dodged a bullet by not eating there. Poorly managed staff by a poorly managed facility. read more

We were in Herkimere for a few days and ate at the one located on caroline st , we had to park across the street and walk to the location the entry way was very icy , Once we placed our order the sodas were waterd down and the food was very greasy , and very poorly presented not neatly presented, the staff seemed to have a very layed back attitude and and not friendly at all .. the restaurant itself was not very clean , there were several tables with debris from other people . the florrs were dirty ,, the soda machine was covered with ice and soda and itself was not clean very disappointed I worked at a taco bell and if our restaurant or food ever looked the way tis did we would have been fired read more

If I could give this location a negative star rating I would. Went twice in three days and each time order was incorrect and food itself was stale and inedible. Disgusting. read more

I don't expect much when it comes to a taco bell, but let me recount my experience. I am driving across country myself. I had food with me, but had forgotten the condiments and I was getting ravenously hungry. A quick check on my phone noted there was a taco bell just off the highway. I get there, and saw the drive through line, and decided to go inside instead. There was a small line, but nothing that should take more than 5 minutes. Boy was I wrong! Ten to fifteen minutes later I get around to ordering. But it was nice to stand up after driving, so I didn't mind. Here comes the trouble. I waited for over 11 minutes for my food. I know it was 11 minutes and 48 seconds because it said so on the computer screen in front of the counter. Now, every minute that I sit here puts me back at the end of the day. And when you have a 30 hour drive, every minute counts. As I was leaving, service was so slow that the line was most of the way to the door. That may not seem like a lot, but there had to be over 15 people in that line. I thought to myself how lucky I was that there was only 5 people in my line! I leave, and go get diesel. Now, it's time to eat. Excited for the food I open up the box and my beans ROLL OFF my spicy tostada. Refried beans should not roll off of anything. Besides there was nothing on it! Second box was only slightly better, but the beans scared me. I have never seen anything like them. They looked like they were 3 days old! "No matter" I thought to myself, "I asked for black beans on my chalupa". Guess what? Refried beans! out of complete hunger I ripped off a piece of the breading of the chalupa and it was stale! I have rarely been nauseated and hungry at the same time. My stomach churns thinking about it! And what really irritates me is that I couldn't go back because I couldn't waste another half an hour for my refund! read more

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Every time i go to that smell ass place I order a 5-layer burrito and this burrito is the worst I ever had there. it wasn't 5-layer, there was 3, and the last one they jacked-offed on. This shit they like to call food isn't worth 50 cents. Who would pay to eat shit you can take one your self an eat it and you know what it would probably taste better. - Jose. read more

If you're not getting Double Decker tacos you're not living life to its fullest. (Oh, also this location is quick off the thru-way I - 90 and a welcome change if you're used to the McD Monopoly on that road.) read more

It was 7:20pm on 29th July 2018 on our way back from Michigan, I had an horrible experience of Taco Bell for first time in my life. (located at herkimer NY). The washrooms were flooded with human wastes and smelling sooo so bad. Moreover, the food was stell and cold. It also tasted weird. Also the soda was not carbonated and just a sugary water. We spend almost ~$50 and each one of my family was complaining about the food quality. Worst experience of Taco Bell ever. I m a huge fan of Taco Bell but won't be able to even enter in another Taco Bell after this !!!! SO DISAPPOINTED AND ANNOYED. read more

This is the most dysfunction Taco Bell I have EVER been to. The four times I visited, all were bad. You would think after the several phone calls they would get it together, sadly no. The last time I was there, I ordered 2 Nacho Bell Grande's. No Beans, no tomatoes, extra beef. Well, $10.35 later, I get home, 40 minutes away to open the bag and have 2 orders of nachos with just shredded cheese, call there and get the rudest Manager, I believe her name was, Adrianna. To tell me, oh, I will replace your order next time you visit, Um, I never came the last three times you messed up. I asked corporate number, was told there wasn't one, asked for any number, offered me another number followed by the comment, Good luck talking to him Bitch. I wanted to choke her thru the phone. And the number she gave me wasn't even a valid number. read more