The food is always good but the service is SLOW. It takes forever to get through the drive thru and sometimes it's messy inside

Ordered #7 no creamy jalapeño and #10 no chipotle through drive through at 4:10pm today. Received a beefy 5 layer instead of grilled cheese burrito. Also received a chicken quesadilla overflowing with creamy jalapeño. Spent $23.00 to have 2 drinks, and 2 hard taco's. Absolutely not returning. read more

Taco Bell - Fast Food Near Me - Hebron, Kentucky

The staff can be rude, and you will most likely not have all the items you ordered. Best to drive on by

Would not give me my door-dash order through the drive through . I've ordered through door dash multiple times and gone through drive thru . I recently broke my ankle , didn't bring my crutches and thought as usual I could go through drive thru , nope they refused me my food . I don't know why I continue to go to this location, always horrible service ! Im pretty sure the manager was chiming in saying, no you have to come inside! Rude !!! Im a manager in Customer Service, I know customers may not always be right but wow! So Rude! read more

Love the 5-7-9 boxes . Easy and fast. Everything I love in one box, don't have to decide from the large menu, too many choices. Love Taco Bell! read more

LIARS AND THIEFS. DO NOT GO TO THIS LOCATION. They claimed their Credit Card processing was down and could only do cash only. It seems they were just incompetent and wanted to make sure that customers couldn't charge back their money. Fine whatever though, but they proceeded to mess up my order that I had to go back to fix. However, after I went back, I found out they messed up more of my order. I called and nicely asked if they could deliver or I could come back the next day to get compensated. They said they would deliver in 10min to make it up. Great I'm satisfied. 30min go bye and nothing. I call back and check on an eta. They say the delivery driver would be there in 5min. Sure. I wait another 30min. This is now a hour after I originally called and 1hr30min after my first order. It's 1am and I'm going to sleep. I call back and ask where my order is as this is the 3rd time I'm calling. The person on the phone tells me she needs to put me on hold for a drive-through customer when she's already on the phone with me. At this point I knew they never sent anyone out and they were lying to begin with. I call out there bad customer service and the person on the line tells me I'm being rude and says the food was already delivered. I never got the food lol. They were just hoping I never called back and would forget about the food. It's one thing to be rude to customers and to be bad at a job, but it's another to lie and purposely steal customers money read more

This is now the 3rd time in a row that I've been here and no service. 1st time the systems were down which is fine I understand. 2nd time I got here around 3pm and waited 10mins at the intercom with no answer. 3rd time I got here today, again at 3pm and waited 20mins this time and no answer. Officially done with this particular Taco Bell, I'd avoid this location if you want food or if you don't like long waits. This location use to be amazing up until about 2016, I don't know if it's new management or what but it has definitely gone down hill and keeps getting worse. They should close this spot and put in a different restaurant or maybe the owner needs to sell to someone who knows what they're doing and can bring life back to it. read more

Taco Bell - Fast Food Near Me - Hebron, Kentucky

Apparently, when the restaurant hours are closing at midnight, that really means closing before 1150

This Taco Bell is AWFUL. It used to be one of the better Taco Bell's in the area but over the last year it has seriously had some issues. Between super long waits in the drive thru to not even being open without any closed signs posted anywhere during normal business hours. Even if you are lucky to get food it is never good or half the time correct. I went though tonight and ordered and got 3 wrongs items not even one was what I ordered. It wasn't even busy and there was one car behind me. Ridiculous honestly. This Taco Bell's seems to have staffing issues even before COVID hit. Something needs to be done about this location until then I'll be skipping Taco Bell it's not worth the aggravation. read more

I'm giving 2 stars only because when I have had interaction with the people working they have usually been really nice and I can tell they are trying to improve the overall quality of this store but thats where positive reviews end. This seems like this place has a really hard time staying open, I assume they have a difficult time finding employees like a lot of other places are experiencing lately. The bigger issue is that the order is NEVER correct, ever! I really cant remember the last time we ordered here and actually got everything we ordered and it being correct. Just a week or so ago we open the bags and missing 2 items, other items didn't have Sour cream that we were charged for, we ordered no tomatoes or lettuce on a couple items which were loaded with both and I could go on and on about other orders that have not been correct. The forgotten sour cream has been somewhat a rolling joke at our house bc I order a chili cheese burrito and pay the extra cost to add sour cream every single time we go and it has probably been at least 3 years or so since the sour cream has actually been added, at this point I think they are just f'n with me or something because it makes no sense at all. Hopefully the improvements continue and this Taco Bell gets back to being reliable. read more

This is the worst Taco Bell I have ever been to they never add the sauces to the food spend $60 on food to not eat it because you can't do your job right read more

Steak And Potato Boss Wrap What Is It: A very large wrap filled with steak pieces, potatoes, cheese and chipolte ranch. Presentation: It comes in its own "Boss Wrap" paper which is cool. The wrap itself looks average. 7 out of 10 Taste: This thing is impressive. The steak and potatoes are not only tasty but extremely filling. The chipolte ranch sauce is very good but even with my asking for extra sauce it was still dry. Still really good. 7 out of 10 Final Analysis: Boss Wrap is an appropriate name for this. It'll fill even the hungriest appetite. Just stop being stingy with the sauce. 7 out of 10 read more

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Went at 7pm on a Wednesday. Waiting in the drive thru until finally was told they were closed. Not a single sign was posted on any of the doors. read more

Taco BelLol. This location is the worst. Couldn't have messed up an online order worse than tonight. Do you guys not check for accuracy or do you just not care? Most likely both. read more

Taco Bell Hebron, you'll need to order incorrectly to take a shot at getting what you want. read more

Taco Bell - Fast Food Near Me - Hebron, Kentucky

Its taco bell, but the service has improved alot and the food was according to order last two times. Hope this continues

food was piping hot and hooked fresh. nice staff. excellent I wish all taco bells were like it.

If I could give this location zero stars they would ABSOLUTELY deserve it. Literally the worst Taco Bell I've ever been to. It is the slowest store and my food is ALWAYS wrong. They either forget something or get my order wrong. I don't understand how it is always wrong. The service is disinterested and are always on their phones and/or goofing off. I've spoken to the manager on duty several times and nothing ever changes and they never make it right. I will never come to this location again. I've learned my lesson. And if you want any advice...you should stay very far away from this location. read more

Went there today at 2 p.m an the front doors was locked an the guy worked there said they only had 9 people to run the restaurant an drive thur, so the lobby was closed.. He said we can go through the drive thru or just go elsewhere. When I said I was going to call corporate he said they didn't care people have called before an they never do anything to them they wasn't worried about it to call if I want to an he walked off an locked the door back read more

I love Taco Bell. But only when I get a chance to eat it. The other day I was in a small drive thru line of maybe a maximum of 7 cars, but it took about 25 minutes to get my "fast" food from the drive thru. I went back today, and stayed in the drive thru line for about 30 minutes until I realized that we hadn't moved at all! After a pack of 15-20 frustrated drivers backed up (blocking the roads) we finally were set free from essentially another awful day at Taco Bell. We decided to try walking in to Taco Bell however we noticed about 10 individuals just sitting/standing there with their drinks and no food... this is ridiculous. And plus the other day the ran out of Baja Blast grrr read more

Your lucky if you can catch this Taco Bell open, let alone serving food when they are open. Issues-- not enough employees, water heater broken, credit card reader not working, reading, or declining cards, out of items needed for almost everything on the menu, registers down, Heat table down, and every excuse that I probably have not heard yet. Again this is when they are open. They are closed it seems, like 3, 4, days a week every week. This location needs work and in the words of John Matarese Cincinnati's channel 9 News, DON'T WAST YOUR MONEY!!!!!!!! read more

First they are never open at 7am like suppose to be, and today you can't get a soft taco because they don't have any soft wraps! At 1:28 in the afternoon! Oh my they need some leadership! read more

This is the worst Taco Bell I have ever been to! Takes 45mins to get through the drive thru and the food is never made correctly!

Waited longer in the drive thru to not get food and eventually give up than it took me to drive from Blue Ash to Hebron at rush hour. Save yourself the time and go to literally any other Taco Bell. read more

Cash only. was limited to only ordering 5 items & then told they were out of beef. Place is a complete JOKE. needs shut down & replaced

Id give 0 stars if I could. Place sucks. Closes earlier than then google says everyday, out of everything all the time never have anything went and they said they were out of chicken and beef. It's Taco Bell how does that happen. Horrible experiences. read more

Don't bother to go at night. Your order is guaranteed to be messed up. Pay for extras? This means they will leave the ingredient off all together. If you go during the day expect to get the ingredient, but not the extra you paid for after you wait 20 minutes in the drive thru. read more

I've lived in this area for a little over a year and with this place being close to my home, I've stopped in here more than a handful times for a quick lunch/dinner. This location is always painfully slow and the younger folks they have working are usually very disinterested in their work and don't appear to take their jobs seriously. The quality of the food preparation shows. Yesterday, I stopped in to grab my son and I a quick bite to eat but it was anything but quick. I quickly noticed a number of people standing around in the dining room and soon found out that a gentleman had been waiting close to 30 minutes for his dine-in order. Good on him for waiting but I opted for a refund and made my way down the road for something else. The manager seemed nice and apologized but it was obvious the facility and staff are poorly managed. read more

Does not even deserve one star. Previous visit thru drive thru 18 minutes. Decided to go inside to hopefully get my order faster. NO. I took 30 minutes to get a FAST FOOD order. Never will visit again. read more

Well, If you're like me you wouldn't think to check yelp before you order a burrito that costs a dollar however much More likely, you're reading this review as you prepare yourself to vent about the wretched service you received at Taco Bell on North Bend Rd. Just do yourself a favor, next time, go to McDonald's or even venture into Kroger for a chicken tender dinner. This Taco Bell will have you robbed of many precious moments you will never get back. In fact they will take their smoke breaks and skate around the greasy floors while you look longingly at your bag of burritos perched in the drive thru window. So leave, don't pay for this disservice. Thanks and you're welcome. read more

WORST TACO BELL EVER. Ordered online, food was not made correctly. Went back through the drive through to have it fixed. The employees did not offer to make it right, instead argued with us about how it was correct. We knew it wasn't. Never offered to make another one. Nothing. Employees started screaming at us claiming "I've worked here for three years I know how to make those" but never tried to make it right. I'll never be back!!!! read more

This is my favorite Taco Bell location. I go around 1 o'clock during the week and the food is always fresh. The lines can be a little long, but again I go during prime lunch hour. Every server I have spoken with has always been very kind. I, personally, have never experienced any of the negative things in other people's reviews. read more

Most nights I can't tell if they're still open cause the parking lot lights and sign are turned off, only the order sign will be on. Stopped tonight, got in line for the drive thru, 2 cars order, I pull up to the sign and wait. Then at 11:59 I'm told they're CLOSED! Have to back out of the drive thru. Drove across the street to McDonald's cause they're always open and happy to see me. read more

Every time I come here ONE ITEM is either forgotten or completely wrong. The staff does this so often that I am beginning to wonder if they are doing it out of spite. After all, this is the store which had a sign on its drive thru stating "WE ON STRIKE" read more

Slowest and worst service of any Taco Bell or fast food I've ever had. Rarely do I give negative ratings. Waited over 15 minutes in drive through at lunch time. This is the third visit and previous ones just as bad. Service is slow and workers rude or inattentive each time. I'm a Taco Bell fan and have low expectations for places like this. However, the long waits and overall poor service here is extraordinary. read more

Apparently they close at 8pm now. My wife went there and when she got home the order was messed up. I drove back up with the receipt to get the item they forgot, but I couldn't because they were closed. It was 8:30pm. read more

This could be the worst Taco Bell I have ever eaten at. You know it's bad when someone is willing to take the time to write a review about a Taco Bell. I mean I waited 41 min in the drive through for a mobile order. I was trapped by the curb or I would have just left. It's so bad the employees can be heard yelling at each other over the microphone. One of them yelled repeatedly get off me get off me. When I get to the window i am told that this is the worst night ever. They just kept saying people keep ordering food and their is only three of us working. Oddly enough one employee is half way standing outside the door smoking. This is the same Taco Bell that shut down in the middle of the day because all of the employees quit. This is a decent area. The owner or manager must be absolutely horrible to have this many staffing issues on such a regular basis. Corporate needs to come in and just start over. read more

The tacos might as well have been dipped in fart juice. Whoever runs this terrible establishment can suck a fart out of the deepest crevice of my asshole. read more

I would give the zero stars if it was an option. This is a sign of piss poor management. Waited for over twenty minutes for my food. Lobby was full with people waiting on the food I should have left before I payed. Drive thru was wrapped around the building. Horrible!!!!! read more

Taco Bell in Hebron, KY on 237. Absolutely horrible! They're so slow, rude, and always missing something! Then they're website says they're open until 9 pm on Sundays, but they're always closed by 8pm. It's never a good experience when going there. One time I waiting in line for 25 mins and there is no way to get out of the line. Ridiculous!! read more