50% it's made wrong or cheese is cold barley warmed up customer service is good tho but never order inside it'll take about an hour

Constantly mismanaged! Made a late trip there tonight... came home with coupons but no food! This location just has terrible customer service and management. Just say you're closing at 10:00 if that's the case. Stop advertising you are open late then telling customers to get lost... what a joke... I likely won't be back read more

Ordered 2 of the 9.00 boxes. In both boxes the was basically shell tiny spoonful of meat. Was starving then disappointed and hungry

Sincerely this is the BEST Taco Bell experience I have ever had in my lifetime, and I am a HUGE Taco Bell fan. The food was made to perfection the best tasting Taco Bell ever. The entire crew working was super nice and friendly even though I had a complicated order. They all had smiles and their faces and looked happy to be there. Eating here was an absolute pleasure. read more

Rude customer service and the most unclean place I ever have been! Stay away! Bathrooms look like have haven't been cleaned in 5 years, hair and bugs everywhere. read more

Ordered from this location 3 times in the past 9 months, and every time they give us not only incorrect items but less then what we have ordered. I never had trouble with getting 2 items or a meal, however the moment I spend 10+ dollars on an order, things go missing or made incorrect. I know they have been understaffed for a long time, but I can't make this up anymore. Asking for large drinks and being handed smalls, ordering 8 burritos and getting 5 burritos, which in hand is also made wrong. I wish this place could do better with its potential but I'm at a wits end. read more

For fast food they are the best. My wife gets the CANTINA CHICKEN BOWL I get Steak Bowl, plus the CHALUPA SUPREME And GRILLED CHEESE BURRITO. There is so much flavor and price you can't beat. Fast service and friendly. Inside is very clean . Why so many complain about it I don't understand. I have been going there for years, I think a lot of people complain about it because they are to ashamed to admit they go there . But no matter the what there problem it is hands down one of the best fast food around. read more

Ordering, all the way I until receiving my food was great. Then the woman who gave me my food was extremely rude like it was my fault it took 10 minutes to make 3 tacos, a burrito and a Crunchwrap. I open my chalupa and they completely missed the taco. It's a wonder to me how it is even possible... it takes more effort to miss an entire Taco with sour cream then it is to just do your job correctly. Pathetic read more

Taco Bell - Great craftsmanship - Fast Food Near Me - Cocoa, Florida

So I ordered online for pickup in store. I went to go inside and the doors were locked. And they were waving at me and then someone else walked up to the door too and someone finally came to the door and opened it just to tell us to go through the drive-thru. I said well I just need to pick up my order and he wouldn't even let me he told me to go through the drive-thru. I understand being too busy and not having enough workers to open inside but at least put a sign up or something don't just ignore us. Please! read more

Words cannot describe. Stay away!! Hate that I even have to give a star. Staff is just awful and unapproachable zombie like waste of space. Not sure how long you would have to stand at the counter before someone would even acknowledge your existence just to ask a simple question. The manager and regional manager should be ashamed of themselves. Just close it down and open up a Dell Taco or even better a Chipotle. Guess I'm just dreaming now... lol read more

Kristine or Christine was so amazing. We had an online order for drive thru pick up at around midnight. She was kind to us the entire time and even offered us a water while we wait for our food. I have never been offered that or even been treated with such kindness at any fast food place that late ever and I'll definitely be coming back read more

How hard is it to not add something to a taco when the taco literally only has 3 ingredients I was looking forward to trying the new shredded beef taco but I have an absolute hatred of Taco Bell's creamy jalapeño sauce. So I order it without the sauce. I drive home open it up and it's like they added extra. How does Taco Bell let this franchise keep getting away with this crap. This is the only Taco Bell in Florida I have ever had mess up my order. I just need to stop going to this location. read more

Well this is the second time I've complained my husband went to drive through ordered three Taco Supremes extra tomatoes extra sour cream and three burrito supreme came out to almost $30 when he got home the Taco Supremes had barely even one squirt of sour cream on them I had to combine two of them and had three pieces of tomato, on top of that tasted old like they've been sitting there for 20 minutes, the last time I complained was a racial situation I was the only white person in the restaurant and I was ignored for 10 minutes and then the girl who served me didn't say hi she just looked at me like what, I ordered and when the man made my taco she said let me pack them and she crunched them up and handed me the bag I called that one in to ceo. read more

FUCK THIS TACO BELL. They spilled meat all over my bag so everything soggy and spilled and a mess and when you call it hangs up on you immediately WORST TACO BELL EVER DO NOT GO HERE read more

Every time I go I'm missing things and they get my stuff wrong EVERY TIME! Even when I order ONE thing it's something I didn't even order ‍ DONT GO!!!! read more

This place robbed me of 18$ I ordered on app they didn't have anything in stock said they wouldn't refund me told app that everything was made .manager said she's too busy to do anything when they were all just standing around . Called corporate no answer either read more

Taco bell in cocoa on Clearlake road serves COLD food, forgets drinks when ordered through door dash. Wouldn't eat there ever again.

What they said. Management is poor I'm wondering when the franchisees will start paying attention. read more

By far the worse Taco Bell I've ever been to, food took over half an hour, customer service was a joke and when we finally got the food the tacos came with next to no meat. 10/10 will not be back read more

I rarely eat fast food but 2 times this month I want Taco Bell BOTH time they total messed up my order I own a business so I resist the urge to leave a negative review but how hard it it to put 3 taco and a Cascadia in bag? Yes TB management I can call you, will say sorry but I don't want to drive 4 miles back to wait for 15 min in the drive thru you you to get it right! You messed it up twice apparently it is to difficult a task for you crew to handle! read more

Taco Bell often needs to work on its cleanliness. It is difficult to enjoy your food when you're worried about what that puddle is in the floor of what the sticky stuff is on the table. The temperature was also a little too cold to be comfortable. The food was good, exactly what you expect from Taco Bell. My friend got the new $1 grand burrito: loaded taco for the first time. He's a big fan. He really enjoyed the red tortilla strips in the burrito along with the beef & cheese. Taco Bell is a great value for the food you get. read more

I ordered from this branch for the first time and this is a new low for any fast food business, and I eat fast food often. I ordered online and went to the drive thru to pick up my order. I was asked to pull over to a parking spot while they complete my order. 10 mins later I got my tacos, burrito and quesadilla with none of the fries, drinks and sauces. I informed the employee and he went back in, I was assuming to make fries and grab the drink and sauces. He returned 20 mins later with only the drinks and no fries or sauces, said thanks with no indication that he'd be back. So I said what about the fries, he says "sorry we have have no fries" and walks away. So I yell to catch up to him, said what did I just pay for?! He said he'll give me chips and sauce as a replacement. Another 15 mins later I circled back in the drive thru line (I didn't want to unbuckle my kid and go in the store during a pandemic), and said I've been waiting at this point for well over 40-45 mins... he apologized, he honestly forgot about me, he's been busy, then 1 min later handed me my chips and sauce. I could see he was busy, but didn't look THAT busy with not too many cars in line while I waited. I also told him he gave me a sweet tea instead of the unsweet I ordered. "Oh my unsweet tea dispenser has been broken" - and so maybe he should have said something as he handed me something that I didn't order?! I may have wanted something different from sweet tea, right?! Communication was poor. I was still missing other sauces I ordered but at that point I wanted to just get out of there. All this while I saw at least three other employees not very busy. Give that poor guy a break and get him better team members or get some better team work going! And stock up on fries and fix the dispenser. Too many things went wrong on my first attempt. Honestly I don't think they read the online orders well enough, it was all there, and if they don't have something that was ordered or paid for, then communication is key, something like "sorry we don't have XYZ, can I get you this instead?" ... not act like I'll get what I get or get nothing at all, not even a refund. I was surprised they got the taco customization correctly, I give them that... and the food tasted great. Customer service and overall store management is lacking. Customer service training should emphasize the need to communicate! read more

I ordered a Mexican Pizza and I got a meatless pizza. I came back to ask for a new one, only to get AGAIN a meatless Mexican Pizza. At this point I had waited 15 min. I asked for a refund for which they asked me to wait... 30 minutes later, I asked for my refund and was asked to continue waiting. I left without my pizza and my money! read more

So tonight I went in to get food for the Fourth of July via the drive thru. They ran out of lettuce and said it would be a ten minute wait. About 30 minutes later I went in to check on my food and they had given my order to another person and had to completely remake it. Their fryers were down so I couldn't even get my full order and what I ordered was completely wrong or poorly made. In total it took over an hour to get my food. I will not go there again. read more

It saddens me to see this Taco Bell go down hill. At one time, this was an amazing place. As a former employee of this location, it's hard to see what's happened. I worked there for over 3 years. My former regulars come to me to complain about the store. Some don't even go there anymore. Sad, just sad read more

Had to get our order corrected twice and in the end they still did not give us what we paid for. The manager was terrible and rude as hell. Not worth going there anymore. The one in merritt island is way better read more

Taco Bell is Taco Bell so how much can I tell you. Since this one is 30 seconds from my house, I've been here enough to feel compelled to review it. Their drive through speed was once great but has taken a huge dive in the last few months. However, they almost always have ultra friendly people working the window which is refreshing compared to other fast food places. read more

Honestly horrible. EVERYTIME we go here food is wrong, employees have attitude, takes forever, always has to fix something in our order. I spoke with a new manager on a Facebook post and said that they are working on it. Obviously that's not true. This place need 100% new employees and better management. Don't go here if you actually want to get what you ordered or if you don't want attitude. read more

Lobby always closed ! Waiting an half an hour to get your food. Huh. Thought it was called fast food for a reason. But, ig not. They sure do take their sweet time. And they want a raise, that's funny. You better earn it. Make customers happy. read more

Don't go if you're in a hurry. Every drive through trip takes at least half an hour. Service is alright once you get there, but it takes forever to actually get there. read more

The manager at this place sucks, she's rude, yells at her employees in front of customers and is overall just terrible at her job. I've waited for 35 minuets for my food here before and she was the cause, have gone several times an hour or so before they close and they say they've closed early and are not serving anymore just so they can leave earlier it's crazy they still in business read more

Food OK. Came in for a $5 box meal and they charged me $5.49 even though they had the $5 sign in the window and I just saw the $5 Box commercial! Said there was nothing they could do about it. That is False Advertising! and I'm never going back. read more

Last three times I've been there, there has been major issues with service. Last time, I waited in the drive thru behind just 2 cars and they did not move for 10 minutes, I left. Time before that, the drive thru was backed up and the dining room was mysteriously closed. This was NOT after hours. And the time before that, we went in and ordered and waited an extraordinarily long time before our very simple order came out. Dinning room was not packed by any means, but the people who were there were all waiting for quite some time. read more

This is the worst service I have ever gotten. We came in and a young black girl gave us the dirtiest look and at first I just thought it was her face but then she continued to catch an attitude. She then took forever and the excuse was that the screen was so backed up it couldn't take anymore orders?? What kind of an excuse is that. We then ordered a side of cheese and didn't get it until 30 minutes after and all the food was cold, the soft tacos were hard and their inside and drive thru was backed up. All small orders took forever. My aunt ordered 5 $5 boxes and the girl got upset when we went back to retrieve the 5th box we never received. She then tried to argue with us saying she never paid for it even though she read the order back to us and refused to give us the receipt after we asked just so she can prove that she didn't but when we went to show her the bank transaction online it showed that we got charged for five and the manager came and argued along with us to lie about the pricing even though we calculated with tax and everything. The black girl was in the back still arguing with us and all we wanted was the $5 box. She then got an attitude and stormed off flying the doors open to go talk to the people in the drive though. Someone ordered one taco and they still hadn't received it 20 minutes later. The girl came back in and had an attitude rolling her eyes again and throwing cups into the holder. People from the drive thru came back and wanted refunds and she continued to get an attitude with everyone coming in to receive a refund even though it was her fault that these "back ups" occurred. I have worked at Taco Bell before and with 4 people working at the pace of which people were coming in, everyone received their orders within 5-10 minute no matter how big. These people had 7 working at half the pace and people were waiting 30 minutes plus. After we had left, getting into the car, the girl stepped out and took a cigarette break, shoved her way through us and was glaring at us. At this point we were pissed so we told the in coming family coming in to not even bother coming in and she got upset after they walked away back to their car and WALKED INSIDE WITH HER CIGARETTE to tell her manager what we had just done. This is the worst service you will ever receive and the food was disgusting. read more

So I just got the best slushy of my life I ordered altogether way too much food from this Taco Bell location both of the people working inside were super polite and pleasant and I couldn't be more happy with my Taco Bell experience yes I am leaving a review for the Taco Bell in Cocoa Florida awesome superb job guys can't wait to see you again - Wyatt read more

Beware of price hikes. I went to this store last night (11/13/17) and was a little surprised by the increase in pricing. I love Taco Bell, but I will not support this franchise nor the sister store in Titusville, due to the fact that the franchisee has higher prices than any other Taco Bell in the area. For example the $5 box as advertised on TV is actually $5.49. Plus every normal menu item is also .10 higher across the board. Why??? The employees are always friendly, but my order is always wrong. read more

I have never written a bad review or a review in general, but save your money and TIME and go to a different fast food place. Not only does it take 30+ minutes to get your food, but it's poorly made. It's like this every time I've ever tried to come to this Taco Bell and I'm done wasting my time. read more

This was our second visit back through there as there as they completely ruined the food from our first visit. They did make it right and all is well again. read more

Five stars just for the service. Jewel (cashier) was probably the nicest person I've ever met. Well done.

If there was an option to give no stars I would. I have given this place more than enough chances since it is conveniently located down the street from my house. The customer service is always terrible and my food is always wrong. My most recent transaction with these people was today.. I ordered 2 of the new chalupa boxes...got home and had two crunchy tacos and one of the dollar burritos in both boxes. Not only was it NOT what I ordered the tacos were so old that when I picked one up to eat it the bottoms fell right out and were complete mush. Disgusting. The wait is always more than 25 minutes..place shouldn't even be open as far as I'm concerned. Get it together. read more