This woman is 18 & that was her friend in the background talking, not a customer.
On 09-13-2026, I ordered some nachos off the kiosk machine. I swear I put "No sour cream " on my nachos but I guess it didn't go through. So before I left out of Taco Bell, I politely asked the employee if they could remake my nachos without sour cream. The lady said I would have to reorder my food, that she was not allowed to remake my nachos. I told her that I'm allergic to sour cream & usually they would remake it. So she already was acting stand offish & not to make it a racial thing but I'm a Black tall guy with dreads. I asked to speak to the manager, she said she was the manager. So i pulled out my phone & started to record her attitude & me reading the question if she could remake my nachos. Please, im allergic to sour cream. She said "im a minor I don't consent to you recording me (remind you she's an adult claiming to be the manager acting like a minor). So her friend who was sitting inside the Taco Bell hanging out chimes in & saids, "you can't record her if she doesn't consent). So the lady claiming to be the shift leader saids, I'm calling the cops hella rude. I told her "ok". The two male employees was cool, they came up & asked me what was going on & I told them. They both offered to remake the nachos & said "we usually just remake it since it wasn't opened ". She calls them both back to the office yelling their names & they walked away. Obviously she didn't want them talking to me. So the sheriff comes & ask what's going on. I explained to him the situation. She calls the sheriff behind the register to talk to him so she could try to throw in some lies. The sheriff asked her, "can you just remake the food for him". She said she could but didn't want to. Smh. So she told the sheriff she could refund me my money (which she could of said that from the beginning) so she did but said it would take a couple of days to get to get put back on my card. So she basically made me an unhappy customer, & if I did anything wrong, the sheriff would have locked me up. The two male employees should get a raise. This lady didn't have any type of professionalism about her. All because I asked to remake my nachos that wasn't opened, she wanted to call the police on me. I couldn't help but think that it was her being racist deep down inside. The sheriff told her that I'm allowed to record, That Oregon is a 1 party consent state. I asked her for her name so I could call back & report her name, she wouldn't give it to me. She should not be the shift leader or the person dealing with the customers. If she couldn't remake my order, she should have offered the refund from the beginning before catching an attitude & causing me to pull out my phone & record the situation. Since I don't know her name, I'll just explain what she looks like just incase anybody else have an encounter with her.
She's Heavy set, I would say about in between 250-300 pounds, has a couple of nose rings & wears glasses. She also have a lot of cut marks on both of her arms up & down them both hard to ignore. The way her attitude was, one would assume by those marks on her arm & the attitude, that maybe she was maybe a drug addict., I'm just explaining how she looks since she wouldn't give me her name. I think there's a reason this Taco Bell has a low review & maybe she's part of the problem. if she can't satisfy her customers or learn how to talk to them in certain situations which was far from confrontational, then she should not have that position/ authority in that store. I was amazed at how unprofessional she was & for that reason, I had to take the time off from my job as A (OTR truck driver) to write this review. Taco Bell should look into giving the guys who was working there a promotion. They had more professionalism than her & maybe that position is too much for her.
Her name is " Aurora".. I just remember by looking at the police video I recorded in my phone. The cop was on my side btw lol read more