Very hit or miss. Sometimes you are in and out of the drive-thru, more often you end up waiting a minimum of 15 minutes and a maximum of 40. At least you can leave this line of the wait is ridiculous. Sometimes the food is good but sometimes you get hard tortillas, stale chips, dried beef, hard beans, skimpy portions, gross food. Sometimes you get everything you order but then there are plenty of times you won't get everything and have to wait in the ridiculously long lines again (inside and drive-thru line). I really think this location would benefit from a $25 limit in the drive-thru. Too often I am stuck behind many people that place very large orders and go through the drive-thru where you can hear the total is $40+ and they are handed 3+ bags. Then when you pull up the cashier is taking the aggravation out on you. To me, common courtesy is to take large orders inside so maybe that rant isn't Taco Bells fault but when the line takes more than 20 minutes, there is a problem that they should address. read more

Very bad experience at this location I will not be coming here anymore this location needs a nicer crew because I had to return to get missing food an there was music playing that every other word was a cuss word not very family friendly but like I said I will never be back to this location again. read more

I placed a mobile order at 1030pm on Dec 31. I realized it would be busy and it was very busy. But to wait in line for almost an hour was excessive. What set me off even further, was waiting at the window to receive my food for 15min. The employees at this establishment should take more pride in their work. Tonite, they failed. read more

Taco Bell - An empty window with no employee - Fast Food Near Me - Amelia, Ohio

If it says online you close at 3 am, why are the employees closing down early while they stand in the parking lot smoking? Absolutely disgusting establishment. If you don't like your job that much that you feel the need to lose owners money, by shutting down early on a Friday night, then get a new one! 0 out of 10, only put 1 star because that was the only option. read more

Absolute garbage restaurant. I've ordered from here a few times, each one worse than the other. This last time is the final straw. I ordered their Supreme Luxe Box. I ordered my Taco Supreme with no tomato. It came with only beef and cheese and it was barely any of either and the shell tasted like it was a year old. Then comes the Chalupa. The chicken on it was old and crispy, the shell was HARD and broke into pieces every bite I took. I have plenty of pictures but of course, no where to post them on here. I would have given zero stars if I could have. read more

Almost 2 hours till they close with no cars backed up and they are "only accepting DoorDash orders"

Only go here if you're completely fine with checking the bag every single time you go because they will absolutely forget an item every single time. For some reason they can't comprehend that the fiesta potatoes, that I ordered, should go in my bag. Crazy concept. read more

they refused to give me more cheese but gave me so much sour cream, but they were so rude about it. read more

Taco Bell - Fast Food Near Me - Amelia, Ohio

Gave this location another chance and they have really turned things around. Service was speedy, order was right, and food was good. I tried it twice just in case it was a fluke, and had same great experience the second time . The staff was also friendly. Big difference!!! read more

I don't think they understand you when you speak, specifically said NO lettuce. and what do they do? loaded it with lettuce, it could've been a salad, if I felt like eating healthy I would've went somewhere else. And my potatoes were cold, this location isn't good and can't get anything right. read more

They have really stepped it up and I drive here as opposed to going to the two locations that are closer to me. I can't think of any recent trips that have ended badly. There is usually a line but I would prefer waiting in line knowing my order will be right and worth it and it definitely has been worth it here for quite a while. read more

It's not fast food when it takes longer to order and receive the food than it does to sit down at a diner, order, and eat it, pay, and walk out. I move one car length every 4 minutes. I could walk into a steak house, get seated, and start eating before I ever place my order here. Door to dining room is locked. No entrar read more

Lied to. I place an order on the mobile app for this store since it says they are open late. Just to arrive to be rudely told that they just so happen to close right before I arrived. Don't go here, just don't. It will be a waste of your time and money. Still waiting for my refund. read more

Placed and order on the Taco Bell App and paid for it so we could just go pick it up. This was 5:30 on a Friday when we arrived to pick up the order the drive thru and dining room was closed the lights were off and there was a sign that said they closed at 4:30 that day. Now I can't get a hold of them on the phone it rings and rings. Don't know why I bother with this store they are slow, rude and get the order wrong more often than right. If I could give negative stars I would. read more

I really hope this Taco Bell location is doing something to give back to the community in some way because I have tried to give this location many chances; they haven't gotten anything together within the last 5 years. Today really made me mad, they have horrible customer service, they make you wait in line 20 minutes- up to an hour once! Then they have attitudes with the customers? Complaining about being short staffed, suck it up and get to work! Tired of paying way too much for cold nasty food, from cold nasty people. read more

Taco Bell - Mexican pizza??? - Fast Food Near Me - Amelia, Ohio

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Poor service! No employees nobody wants to work there! Drive thru is always backed around the building next to freddys steak burger! With the pandemic/coronavirus nobody is aloud inside read more

If I could give zero stars this is the worst establishment I've ever been too. Always sit in the drive thru for outrageous wait times horrible customer service always run out of Baja blast. Just a horribly staffed horrible run Taco Bell. The worst I've ever see read more

A night time drive-thru order: I ordered 3 supreme cool ranch Doritos tacos. I get 3 NACHO CHEESE tacos with lettuce and cheese and hardly any meat in any of them. The shells were in pieces. My friend ordered nachos and cheese. The cheese cup was about 1/3 of the way full. I call to report this the next day and the manager blames this service on being understaffed. The cheese cup was not full due to their price of cheese being high. DO NOT OFFER THIS ON THE MENU IF YOU CANNOT AFFORD TO FILL A 2 OUNCE CHEESE CUP. The reasoning for the tacos being absolutely different from the order was absurd. This Taco Bell needs to be shut down. Or corporate needs to take control. It is unbelievable. Everyone says not to go there. Every time I go something is screwed up. Hire in some experienced workers or hire a manager who knows how to run a business. Good luck to you if you buy their food. Awful food and service. I would rate them 0/10 if possible. read more

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If you're looking for a quick bite to eat while you're on your lunch break or on the go this is not the place to go. Speed is not the forte of this location. I've been here three times now and every time I've spent between 30-45 minutes in the drive through. I suspect this location may not be open much longer if this continues to happen. I'm not sure what's going on here but they have some major issues here that need to be fixed. I'm done waisting my time in your drive through. read more

Ordered 8 tacos, received 6 incorrect, sloppy, stale pieces of cardboard. The only thing right about the order was the mild sauce.

This is literally the worst Taco Bell ever. You can guarantee that every time you come to the drive through you'll be waiting for at least a half hour and the food you waited forever for will be cold and sloppy. They need new management pronto or to just be closed. read more

The drive through is so slow at this location. 35 minutes from order to pickup window... At the very least. At has been this way a number of time. The burritos are sometimes wrapped sloppily and cold. Its worth driving to another location. Skip this one. Update: 2nd time here. 45 min! In the drive through.... watching people stand inside at the counter for 20 min... only two other people sitting at the tables.... This franchise should be pulled read more

Taco Bell - Fast Food Near Me - Amelia, Ohio

Went through the drive thru and order a few things. Order was wrong AGAIN, and when I got to the window the employees were fighting and yelling at each other cussing each out while I sat there with the drive thru window open. This store needs a serious overhaul. Do not go to this location if you can avoid it. read more

I went there to get a quick bite to eat. The lady said it would be a little wait. A little wait turned into over 20 minutes. Another lady had wait over 30 for just a five dollar box! The area where the food was being prepared was covered in food (who knows how old). They just slid the food down the line over the mess. I understand when people are new but this was an absolute trainwreck!!! 0 stars if I could... (Also the address needs to be updated this is the waterford parkway location now) read more

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Drove up to the drive-thru and they immediately asked if I was sure if I wanted to make an order as there is a long wait of 15 minutes and they don't have enough staff today. Didn't seem appropriate. I know it's a taco bell, but we could at least have some good customer service. I've been to the location before, it always seems under staffed and they are always saying things that they shouldn't to customers. I hope they get it together or close this location. Update: They were out of ink to give any customers receipts when I got to the drive thru and the cashier was wearing gloves when he took my credit card, kept them on, and then went to touch food. YUCK. read more

Worst lead times, accuracy and quality I've ever experienced. I really do not understand how this place stays in business. This location needs a complete management overhaul from the top to bottom. read more

Wow. Was this the absolute rudest encounter we've ever had with fast food. We placed a mobile order and went to pick it up. As we pulled pulled up to the speaker at 8:55pm there was a woman outside vaping with a cone who set it down directly in front of our vehicle, with no explanation. We had to address her and explained we had placed a mobile order and had already paid. She shrugged and said they weren't making any more food. We asked to speak to her manager, she said "She'll just say the same thing" she went inside and did not return, nor did the manager come out. The man operating the speaker then told us they were closed. We asked for the woman's name who had set out the cone, he said he had no idea what her name was. We then asked for the district managers name and number, which he said he didn't know. These people were insanely rude, had they behaved differently, there would've been the possibility for an immediate remediation. read more

Don't eat here unless you're about to die of hunger. Never leave the drive through without checking each food item. I ordered 2 beefy 5 layer burritos and a quesadilla and I literally received 2 "burritos" that were filled completely full with rice and crunchy strips with some shredded cheese, those aren't even ingredients in the burrito I ordered? It was 3 items??? read more

If I could give this location 0 stars I would, Ive tried time after time to give this location a chance, I understand employees have bad days, and things get confusing. I get it it's fast food you get what you pay for. but this location is THE SLOWEST, & such managed SO poorly. Employees will just stare and look at you, walk right past you not even acknowledge you and take your order. Even after you order you will wait 15-25 minutes while they clear the whole drive through out car after car. By the time you get your food it's hot & not to mention they put it together so poorly that most the time it's not even the right order. If you want Taco Bell and your in this area I would suggest just taking the longer drive to another location because this one is a complete WASTE OF MONEY. After my 4th time giving this place the benefit of the doubt I will not be trying again. I mean it's Taco Bell I don't expect much but your getting paid... I'm spending money. The least you can do is do your job right & give me what I pay for. read more

Taco Bell - "Buffalo Chicken Nacho Fries" - Fast Food Near Me - Amelia, Ohio

Utterly incompetent management/staff. 40+ minute wait after ordering online only to arrive at 8pm and be told that they were closing. They also forgot $11 worth of food. Close this location. Or fire them all and start over. I understand fast food work can be difficult and they aren't paid enough, but closing at 8pm with only a paper sign on the speaker to notify customers is ridiculous. I would like my refund or I'll be disputing the entire charge. read more

I guess it's kind of my fault thing as this has happened several times but yet again I get all the way home at 9 at night after my twin Sons football practice to find out that the only two burritos that they even like from Taco Bell are not in the bag. Then when I call them they say yeah we're busy that happens you can come down and get your two tacos. Well that's a 15 minute drive each way with two hungry five-year-olds thanks for the excellent customer service putting tacos in a bag must be a hard job as they seem to not be able to find anyone that can do it right read more

went on a friday night - was told that it would be a 1 hour wait by the teenager at the front of the store. As I was going to eastgate Taco bell I called and the "manager" said they did not authorize that. Interesting at the Eastgate Taco bell they told me they have had several people mention the Amelia one was quoting one hour. read more

Absolutely awful restaurant! I would rather take a bullet to the skull than go here. They take forever to make food and the management is absolutely garbage. Trash restaurant. read more

Went there at 10:15pm, 3 workers hanging out in the parking lot, yelled at me that they were closed as I was heading to the drive thru on a Saturday night. Thought that was very odd. So I went down the road to one in Anderson and they were open. They have better service anyway. On my way back I drove by the Amelia location. Appeared they were open now with cars in the drive thru. Guess they just wanted to take a break together and closed the store. This store always has bad service anyway. Don't go here, drive to the Anderson-Cherry Grove location on Beechmont. read more

This place is horrible. Nobody is wearing a mask, eating food while making my order, no gloves on and when I asked for refund they kept asking why and said I was being crazy. read more

ignore the listed times. closed at midnight once tonight three cars in the drive thru walks open and yells were closed. walks back in and turns off the lights and locks the doors back. read more

Swear on my life got here at 1:11 (they close at 3) and still sitting writing this review bc they told us to pull up front at 2:04

This location is bad enough I finally created a yelp account. In the 3 years I've been going there I've been satisfied maybe twice. They almost always screw your order up, I've had them give me the wrong food and tell me it's what I ordered, and I've had someone get short with me over receiving my order. I doubt I will ever go to this location again read more

Carry out order took 24 minutes Got home and order was wrong - incorrect and also not well made at all/ Employee was rude. read more

Monday night 8:40. Out of onion, rice, Pepsi, and sauce. Manager scratching her belly while taking my order. Gross. Should have walked out at that point! read more