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    Tackle Box

    5.0 (1 review)

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    2 years ago

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    Victoria All-Sports Center

    Victoria All-Sports Center

    4.0(3 reviews)
    1.0 mi

    Respectful, friendly, and knowledgeable staff. Every single person I spoke to was able to answer my…read morequestions. Exceptional customer service experience when doing firearm trade-ins and purchases. I needed a quote on a trade-in and the owner stopped what he was doing to help. I really appreciate you guys!

    I'm conflicted about writing this review... Long story…read more.... was helped by an extremely knowledgeable Hispanic gentleman (im sorry i dont recall your name) who helped my wife and I look at a few rifles. Knew everything about them, answered every question, great sense of humor. My wife found one she absolutely loved.. a Mossberg 464 spx tactical 30-30. Being the intuitive husband I am, I came back and put it up for layaway for her for a Christmas present. Told the lady at the counter that's what it was for. This is where the "mistake" comes in. My name goes down on the layaway ticket. No one points it out and I'm completely ignorant that I've just completely screwed up my brilliant surprise. I make my payments, once per month, announcing every time that "I'm here to make a payment on my wife's Christmas present." Come today when I take my wife down there so we can register it under her name and make the final payment. She's glowing. Over the moon. I'm a hero. Then the owner and his son get involved. She passes her background perfectly. But. Turns out my name being on the layaway ticket means I have to register too. It's her rifle. Its her gift. I know. Easy fix right? But turns out I know that I can't register right now for a gun. Complicated thing with the feds, an issue I'm working with them to resolve. I try to get the owner and/or his son to work with me. Give me a refund for the $500+ I've already paid and take my name out of it. 1. They only do store credit. 2. The have to cover their asses and won't do that. I get it. The feds are strict and they face jail time. It's cool. I get the ass covering. Can we just let her use the store credit and pull my name out of it that way? 1. The credit goes under my name. 2. They can't let her have that rifle now because they believe in attempting something called a straw buy. What happened to Christmas spirit? What happened to caring about the people who come to you? Long story short I was given three options. 1. Wait 2-6 months for me to finish my deal with the feds. 2. Take 500 buck of store credit I won't ever use and she can't use. 3. This one was the only concession. Get cash back minus a 25% restocking fee. A simple mistake in processing made me look like a loser and cost me a quarter of what I paid out in an effort to be a good husband. I get they were trying to protect themselves. But there was damn near nothing done to help me out or effort put into ensuring my satisfaction as a customer. All because they wrote my name instead of hers. That all said... the rest of the staff are great. Friendly. Funny. Understanding. All smiles and helpful to fault. The owner and and his son however are much less so. Paper pushers. Treating me like a criminal when I've done nothing wrong but let them write my name. By all means. Go to all sports. But you can bet your sweet bippy that my wife and I will never be going back in there. Thanks to all the staff and team who helped us, treated us like people. You were great. To the owner and his son. I forgive your selfish ass covering and the shop my wife and I give our business to in the future thanks you.

    Tackle Box - sportgoods - Updated May 2026

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