Beautiful location and all, but that's where the positive experience stopped for me.
I requested a wake-up call and they forgot about it. (I was the keynote speaker for a major event at their resort. Had I been speaking early in the morning, this could have been disastrous.) I'm assuming they never even realized they missed it, because no mention was made of it and no apology offered.
Room service charged me $28 for a $20 breakfast. If there's a delivery fee, it's not listed on the menu, and when I asked the server if there were any additional fees added to the cost of the room service meal, she said she didn't think so but would call me to confirm. She never did.
This wouldn't have been too bad, had they gotten my meal right. Instead of a full breakfast (toast, hashbrowns, tomato, as described in the menu) I got two eggs and a bagel. Not at all what I ordered. When I called back to ask if I could get what I ordered, the server said "Well, he told me that you only ordered the bagel and eggs." Defensiveness is never a good sign.
The coffee was okay but the sugar packets were ROCK SOLID (with nothing provided like a spoon to stir it with). I didn't even know sugar could become that form. It made me concerned that if they're not even rotating the sugar packets well enough, what other mysteries lurk in my meal. So I decided I'd better not tempt fate, and didn't eat the rest of it. $28 down the tubes.
I was going to mention the sugar when I spoke to the server, but she had already hung up on me. She did, though, bring me a comicly large plate of the missing items.
The room itself was nice with a beautiful view and a small but well-appointed bathroom.
Just don't plan on getting any work done because their wireless Internet didn't work. I checked on three different devices. I rebooted all three first. When I called the front desk, the best they could offer was "Well, it SHOULD work." No offer to have someone come up and check, no phone number to tech support, and they didn't even tell me there was in fact a hard-wired Internet connection hidden in the room -- something I only found out quite late into the evening by accident.
And then, to add insult to injury, when the housekeeping lady was at the door (to her credit, she did knock and wait) and I told her I'd be out of the room in about a half-hour, she turned her back on me right away and mumbled "Okay." Or it might have been "Thanks." Whatever it was, it felt pretty dismissive. :-(
Finally, when I checked out, I was told "Oh we've already checked you out." Never was asked if my stay was okay or anything. Worse, never gave me a chance to review my bill. I still have no idea what they charged me. (I called the following day and, indeed, the room service charge stayed as it was. No adjustment, no explanation for the nearly twice-as-much-as-the-menu price.)
In short, if you're coming to admire the view, play golf, and stay outdoors, this is probably a great place. But if you plan on doing anything inside your actual room -- ordering food, surfing the web, etc. -- pick somewhere else.
UPDATE: A week later, after I left the URL of this review on their in-room "How did we do" comment card, still haven't heard a peep from the resort. Lousy. :-(
UPDATE: It's now been a month. Left a note weeks ago on their Facebook page which they don't appear to monitor. Rest assured, if you have any problems with this resort, they don't seem to care. read more