If zero stars were an option, I would leave zero. However, I want to emphasize that running a…read morebusiness is ultimately about taking care of your clients and addressing issues professionally when something goes wrong.
Unfortunately, my experience with this business owner and her workers was extremely disappointing and unprofessional.
On the day the tent was delivered, I immediately noticed several problems. The tent had holes in it and was dirty, and three of the eight tables I ordered were broken. Additionally, the bar table included in my order was missing. The items that were delivered were left scattered across my lawn, and based on my conversation with the owner, I was under the impression that the setup would be handled by her team.
When I called to clarify the situation, I was told that setup would cost an additional $240, which I understood to have been added to my order. As my family was at the property helping me prepare for the event, they were understandably frustrated by the condition of the tent and tables and contacted the owner to ask what was happening. According to my family, the owner hung up on them and then began texting me, stating that she had the right to cancel my order without a refund at her discretion because she felt she was being harassed. I had personally never spoken to her at that point.
I was eventually able to speak with her directly. She explained that the replacement tables would not be delivered until later that evening and that the missing bar table would not arrive until the following day--which was the day of my event. I explained that I desperately needed to get everything set up because I was catering the event myself. She eventually came to the property with her husband.
At that point, she explained that the tent that had been delivered was her discounted tent, which was not the tent I had originally ordered. This was extremely frustrating, especially considering the tent was dirty and had holes in it.
The situation could have been handled very differently. If the correct tent had been delivered, the tables had been in usable condition, and the communication had been professional and respectful, this entire situation could likely have been resolved without the level of frustration that occurred.
After the event, workers returned two days later to pick up the equipment. Their attitude was also unprofessional. One of the workers told me, "My boss told me she will never do business with you guys again." That comment was completely unnecessary and further demonstrated the lack of professionalism throughout this experience.
I did receive a partial refund because of the condition of the tent, including the dirt and holes, and I appreciate that. However, the problems went far beyond the condition of the tent. The missing items, broken tables, confusion regarding setup, incorrect tent, and poor communication made an already stressful event significantly more difficult.
Based on this experience, I would not recommend this company, and I would not use their services again. A business can make mistakes, but how those mistakes are handled and how customers are treated afterward makes all the difference.
