TLDR: Unresponsive, not accurate, rude, and would have cost us thousands…read more This was the worst tax experience of my life. John was very short via email if he replied at all. In addition: 1) He made an error on our HSA contributions that only we found. When pointed out all he did was send an updated return and no acknowledgement. 2) He did not enter the cost basis correctly on Employee Stock Transactions and if we did not point it out it would have cost us thousands of extra $ in taxes. No apology or explanation just updated the return. 3) He never confirmed when the return was filed. While we were out of the country on April 15th he would not respond to emails. When we finally got a hold of him on the phone he said he receives too many emails to reply and this is how he does business. I would not use him unless you have a very simple return and trust that it is right without combing through many pages of returns with no help from John.

John Costello has been preparing my tax returns for too many years to mention …read more Around June 20, 2021, I received a letter from the IRS stating that they needed more information to process the return. The listed what they needed: a copy of pages 1 and 2 of my return, amounts and dates of all estimated tax payments made for 2020, any documents verifying income and withholding. John faxed the information to them. He said the problem was "identity". The IRS wanted to make certain I am really me! I thought it was strange why they requested estimated tax payment and income and withholding information if they thought it was an "Identity" problem. However, I didn't question John. He said I would just have go wait until they mailed me my refund. As the months went on I kept thinking why did the IRS want estimated tax payment information. On January 13, 2022, I called John and said I was still waiting for my check and that I haven't heard from the IRS since June. I asked him if he could do anything to help me. He shouted, "no, I won't do anything to help you." His shouting upset me more than what he said. So, I made an appointment with another tax preparer for January 18, 2022. The new tax preparer looked over my 2020 tax return and the letter I received from the IRS, and he stated and should me the mistake that john Costello made. I left the office of the new tax preparer, and went to John Costello's office. I pointed out the mistake that he made. He entered my Federal tax payments on the wrong line, and he omitted my estimated tax amount. He tried to say that I did not give him the estimated tax payment information, which is a blatant lie, and i told him so. In June 2021, when I showed John the letter from the IRS, he knew that he made a mistake, and, if he didn't know, he should have examined the return that he prepared. John Costello didn't have the ethics or courage to admit to me that he made a mistake. Tax preparers are each given a phone number from the IRS, so the tax preparer can reach them. John denied this! If he had admitted to me, in June 2021 when I should him the letter, that he had made a mistake, I would not be typing this letter!

Good work at reasonable price. We'll turn to him again. He…read moreprepared and filed our 2014 state and federal returns. He has been prompt, responsive, and courteous.

I found Mr. DiDonato from Google search, he has great reviews. He is quick in response and…read morereliable, he gave me the estimate time needed for preparing my returns and actually delivered it earlier. He is also very professional and knowledgeable, he saved me from paying a lot of extra taxes. The fee he charged was very fair. Highly recommended!

Chris is incredible with helping you with whatever you need he has your best interest at heart ! I…read morehighly recommend!

They will answer all your questions, but not volunteer other helpful information. They are happy to…read moretake your money but are not at all proactive on behalf of the insured. If you're looking for an agency that will have your best interest at heart, best to look elsewhere.

Nabil is very professional and provides quality service to his customers. He goes above and beyond…read moreto make sure that his clients know all their options. He also does follow up with customers if there is a need. I highly recommend him!

This is a totally unsolicited review. Since 2017, I've used Lenny Frisoli for complex probate…read morematters on behalf of a nonprofit charity. In my work career, I've dealt with dozens of attorneys, and Lenny is one of the best. He is always accessible, and keeps me informed. He will listen to my ideas and adjust his approach, but only if he agrees. He is smart and knows how to be tough and aggressive when needed, while being humble and respectful in the courtroom. He never tries to pad his hours or do unnecessary work. I highly recommend Lenny Frisoli.

Excellent firm- my family and I were very lucky to find them! Smart, successful, honest, with…read moreintegrity and a great work ethic- they go all out for their clients. Couldn't recommend them enough.

My family has used this agency ever since before I was old enough to be a licensed driver...he has…read morebeen my agent for decades, and now I am old enough to register my own teenage driver here. Bob always goes above and beyond answering questions and even passing on helpful life advice. Couldn't recommend this agency enough!

Unfortunately this agent was very arrogant and unpolite. He mentioned to us a new insurance will be…read morevery expensive. In that case we considered getting an other opinion, so Bettinson refused to give us an offer. I consider this not trustworthy and a poor customer service.

RE: Richard J. Baldwin…read more I would like to take a moment to acknowledge Richard's product knowledge, proficiency, kind personality and overall excellent customer service. I am beyond pleased with the results I have received. He brought options and benefits to my attention that I was completely unaware of (due to insurance change after decades). He explained processes to me and answered all my questions. I felt completely comfortable speaking with him. It was a great feeling of "getting somewhere", and things accomplished. I don't typically write reviews, but I wanted so much to share my experience with others, in a world where customer service sometimes seems dismal and frustrating. There's still a great representative out there! Thanks again for all your help Richard! Debi

Kevin is great. And so is John Jordan and Cindy. Wonderful office. Everyone should use them. One…read moreguy is a prick though

I've used Steve Bourret as my business accountant for years and he has always been super helpful…read moreand professional. Since he helped me sell my business, I now use him for my personal taxes. He always explains things well and gets things done on time or early. Highly recommended!