Outstanding service from this group! We were broken down and parked on the side of the road with…read moreour trailer and Jerry's came to our rescue! Chad was our hero! Hooked us up and towed us to the nearest dealership for repair. Then gave us a ride to a hotel. Super guy and very efficient. These Oklahoma people thank you!!!!

From the owner: Serving Norfolk since 1974.read more

Brought my truck in to get 4 new tires put on it. Already had the tires and just needed them put…read moreon. I arrived as soon as it opened (10:00am) and was told it would take an hour to 1.5 hours. I waited for over 3 hours!!!! 3!!! What a joke! I could hear people screaming and laughing in the back. Music blasting. Are they actually working?? What a joke.

Years ago I bought a set of tires from them they said they had lifetime road hazard. The first time…read moreI needed it they said their policy changed and no longer had lifetime road hazard. I did not get what I paid for. The second set of tires I bought from them was for a half ton pickup with a flatbed style box. They were able to accommodate it and install them on the truck at the time of sale. They stated and the receipt stated that I had lifetime free rotation. The first time I took it back for a rotation they said their equipment would not accommodate the truck. I requested that they pay to have the rotation done somewhere else then. They refused. I have a feeling if I was buying another set of tires their equipment would have worked fine.

We moved from Norfolk, Nebraska to Central Florida several years ago. One of the many things I miss…read moreabout Nebraska is Graham Tire. I started dealing with them in the 90's. They maintained a small fleet of cars/trucks for us. Once we retired, they continued to take care of our personal vehicles. After that many years, they cease being a merchant and become friends. Yeah, we really do miss Graham Tire.

Took my 5th wheel to Graham's to replace a blow out and to check the rest of the tires. Their…read moremechanic found that I had a disconnected hydraulic brake line on a different wheel. Likely saved my bacon! Thank you for being so thorough and for your keen observation!

55 dollars to unlock your car. Heres a better idea, get a door wedge and a coat hanger and do it…read morefor free. Rude service, unprofessional prices, and overall a big scam. Treats employees like trash when I walked in and I would never use their services again. 1 star

I broke down driving across the country. Great place with amazing customer service. From pre…read moreordering the part needed as I was being towed to the loaner car. Love the Midwest people and the way they help a person in need.

And back again with another honest review. This place is literally a joke. I called a week in…read moreadvance to schedule a safety inspection and oil change tire rotation. They kept hounding me about some coupon so I said why not let's give them another shot. I asked them to specifically check the Yukon Xl out for any safety and mechanical issues and grease the joints in the front suspension as well as oil and tire rotation. Well the very next day after they supposedly said everything was great and no issues, me and my wife with our three kids headed down the road in the freezing weather and snow and the low oil pressure light came on. Immediately shut off in the middle of nowhere. Oil cooler like blew off and there went all the oil. Come to find out it was HOSE CLMAPED on. Had to have it towed to a shop in vermillion and the sheriffs gave my wife and kids a ride home. And here's what they reported. Oil filter was torqued on beyond belief note the excessive oil change cost on the picture below, oil cooler line blew off because of cheap hose clamps instead of being repaired properly, luckily the engine is ok because it was shut off as soon as the oil pressure dropped except everything is coated in oil now, none of the grease zerks had fresh grease, and once again they removed a device plugged into the obd2 port and hid it in the car. (Finally found it buried in my center console) why do they need to remove items without permission and then not tell you where they put them. Literally only brought it in for safety inspection, lube, and tire rotation. No need to mess with anything in the interior. Called the dealership he said he'll escalate this issue and it's been a week and no call from anyone. Poor customer service won't be taking my vehicle back to these untrained "technicians" for anything.

I was looking for a car that was reliable and affordable (very tight budget). I'm a college student…read morewho attends a school in Omaha, so I made a long (2 hour) drive to Norfolk. My parents bought a car here a few years ago so they recommended the same salesman, Jamie. I spotted a car that piqued my interest on their website so I called ahead to make an appointment with him. Jamie worked with me to get the best price for the car. I am pleased with not only the car that I purchased, but also the quality of customer service that I received. I highly recommend Norfolk Auto Center!