Terrible customer service. My sales rep was Alyssa West. I had merely gone into the store to…read moreinquire on the various phones, not seeking to upgrade. The hard sell was "on" from jump. First, she talked in industry lingo for the entire encounter and spoke very fast. Even when I told her I didn't understand what she was trying to explain she failed to explain the advantages vs disadvantages of the various phones and calling or data plans. In fact, she gave me the plan she thought best without any discussion including the same brand of phone though I had states I was potentially interested in an Android phone. She immediately directed me to the iPhones by saying the deal would better.
Unfortunately, I will never know if my deal was better, because, again, she ignored my questions and did not explain the situation to me. Whats worse? She up sells me on a phone protection plan under the guise that it would not make my monthly bill any higher than what it was prior to coming in to the store. While that was true, she made no effort to save me more money, and instead chose to pad her commission.
The beginning of the worst part was the promises she call me because she was unable to produce a return label for my old phone that I was trading in. There was no follow up, phone call and, thus, I had to call the store myself. When I did call them, she was unavailable, and , the customer sales rep on the phone was very rude and told me that "he was with another customer" true or not, he knew my inquiry was one of concern. Instead of transferring my call to another sales rep or a manager, he said that he will take a phone message and have her return my call because she was not in the store. she never returned my call. So I texted her the next day, she advised she would get back to me. Again the entire week she did not call me. I texted her again and this time she didn't even respond via text or phone call.
The nail in the coffin as to the first customer service, was that the entire time I am asking my questions, and she is consummating the sale, she is talking to other representatives in the store, who have no customers and cutting up with them. They are joking and laughing and talking about items not associated with work. I found her demeanor to be unprofessional and discourteous by not giving me her full attention particularly when I'm spending $1200 on a new phone. I said nothing to her and let the entire encounter transpire in disbelief. There were approximately five other sales reps in the store at the time. Instead of focusing on the customer, she was chitchatting with them, and only handling my transaction perfunctorily.
If I were you, I would steer clear of this entire store. It is not a Verizon corporate store, but an independent retailer of Verizon made to look like a Verizon corporate store. If Mrs. West is any indication of the attitude of the other sales reps in the store, and I have no reason to believe that the attitudes aren't pervasive in that store, I would steer clear of buying anything from this location.
If being ignored in multiple ways by your sales representative, is your thing, then this store is perfect for you. It was a completely unprofessional, discourteous and non-customer service oriented presentation. I will never again buy another item from that store. I suggest you do the same.
