8/14/22 had to go to T-Mobile to have my screen protector replaced due to it having numerous cracks…read morein it after dropping it a couple days prior to this visit. I was cheerfully greeted by Raymond who set me up with a replacement which only took minutes to install. He was pleasant and very conscientious about doing a good job on the installment. This was a very positive experience.

This location is a joke. It's "managed" by very unprofessional kids that don't know what they're…read moredoing. The atmosphere made my customer experience less than ideal.

This location is full of the best staff ... Yesterday we went to the Dickson City location and they…read morewere the rudest staff I have ever met !!!! They did not care at all to take care of us and dismissed us immediately ! So went to this location and as soon as we walked in they were more then helpful .. They helped us with the phone process ( which ones are good and are best fit for our needs) .... The one member Felicia was very helpful as well as her co-worker ( cant remember his name ugh) ... We walked out of there very happy and will only go there..... We have been with T_mobile for years and this location has been the most useful.. Please only go here if you want good customer service .....

From the owner: Visit the T-Mobile store in Pittston and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 400 PA-315 Suite C can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

The number posted for this store, (800) 880-1077, is absolutely worthless. It goes to the Verizon…read moreAssistant and I cannot find any way to get past it to speak to somebody in the store, e.g. to determine store hours or even ask a question. Second, when I asked how to enroll in autopay for my service, the representative told me to call 888-866-6924. This number is worthless because it would not let me do anything unless I entered an employee number, which I do not have because I am not an employee. Needless to say, because (800) 880-1077 also is worthless, I was unable to call back to get the correct number. I was eventually able to enroll in autopay online. WARNING: The advertised autopay discount is not available unless you use a Verizon VISA card or your bank account. Verizon itself is absolutely worthless and unreliable (1 star). I got the 5G because my DSL has gone out 3 or more times in the past year and, in one case, I had to deal with the BBB and consumer protection agencies to get a junk fee removed from my bill. This was for a technician visit to my home that found no problems with my inside wiring, but for which I was charged anyway. My phone service just went out today. Verizon is very good at taking my money every month, and recently raising its prices, but not so diligent about making sure the services for which I am paying actually work.

***CHECK YOUR BILL*** Verizon just dumped every Autopay…read moreaccount paying with credit cards and forcing you to give up your banking router info to re-enroll to receive the $10 paperless billing credit. Without any notification they added $20 to my bill because I also have home internet billed to my cell phone account and was enjoying a second $10 credit for using autopay. Soooo I asked them to mail me my bill and I will mail them a check and we can make them work a bit for their money... but more than likely just going to ditch them for a less expensive company. That 3% credit card fee might have been better absorbed than the backlash from this stunt.

Yeah the service was not great and they seem to use parts that are no standard for your device. The…read moreshoes were kinda wack and overpriced compared to other stores. I don't really think they know what their doing and seem to want to pull the wool over customers eyes.

Took the frame from my screen, the new screen fell off a week later and now i have to pay 200$ and…read moreused a off market screen

I was so impressed with Mike at the Pittston Verizo Authorize Retailer. My phone stopped working…read moreand I needed another IPhone 14 due to a fundraiser I was participating in the next day. I spoke with Mike in the morning and explained I needed another IPhone 14 ASAP. He told me to come right down and in about 80-90 minutes I was on my way home with all of my apps transferred and a new IPhone. He was pleasant and knowledgeable. A few days later I went back to Mike because I couldn't hear texts coming in from only one of my contacts, Mike looked at my contacts and immediately showed me what was wrong and also how to fix it if it ever happened again. . It didn't take more that a couple of minutes to fix. I highly recommend this Verizon store and especially Mike. I hope his superiors get to read this so that they are aware of his excellent customer skills.

Chris was the best, friendliest , and most efficient person ive had the pleasure of dealing with at…read moreany store let alone just Verizon. id happily always bring any issues or questions i have to him because hes on top of everything with 100 percent proficiency. give him more than 5 stars if i could. Only good things from Chris at Verzion TCC in Pittston.