T-Mobile Sucks! T-Moble Sucks!…read moreThey were running an upgrade to the new iPhone back in December, and the manager told me I was eligible. I exchanged my iPhone 12 Pro for the 16 Pro, it was supposed to be an even exchange. When I got my bill, they were charging me $40 for the new phone a month. They would do nothing about it, although I was told they fired the manager who did the upgrade for me for doing things like this. They told me the only way I could get the phone for free was to upgrade to a different plan, which is $40 more, so I'm still paying for the phone in a different way. The new plan has free Netflix and Apple TV. I do not need those. I would never recommend T-Mobile to anyone. As I am looking at their reviews, lot of people have had similar problems with them.

T-Mobile is great!!!! Their prices are within reason and they are always looking for new ways to…read moreimprove. This company is very community/customer oriented and it shows with their involvement I've personally seen. Just today, I found out that they are offering internet/modem's so if your already wireless customer, why not add that to your package. I'm so glad that T-Mobile came to our town. Their service has been great!!!!

I cannot say enough good things about Lumos in High Point, NC. Their prices are reasonable and…read morecustomer service is excellent! I was afraid when Lumos took over Northstate that service would suffer. It has not. Just yesterday our dog got tangled up in the fiber optic cord and pulled it HARD as she jerked away. Instantly, our internet went out and nothing could bring it back. we called Lumos at 4:55 pm yesterday and they scheduled a service call some time in the next 48 hours. We waited until 1:45 pm today, not quite 24 hours, and I inquired about our place in line for service. Brian answered the phone and was very helpful. He said we were 4th in line on our technician's list for today and, honestly, he couldn't guarantee it would happen today. I explained we were starting to panic a bit since both of us work from home and not having internet was seriously inconvenient. Brian sympathized and said tomorrow would be the worst case scenario. We hung up. Not 10 minutes later, my husband gets a call from our technician saying he is a few minutes away! I know he didn't get through 3 service calls in 10 minutes. I suspect Brian and Logan spoke and things got shuffled. It took Logan 10 minutes to get us back up and running!!! Thank you Brian and Logan and Lumos in High Point, NC. We are so grateful! Don't hesitate to get Lumos. Excellent service from local people who CARE and fair prices. You can't ask for more!

Lumos had a crew installing T-Mobile fiber at the house next door. They were blocking my driveway…read moreand mailbox. I asked them to move and they didn't. Later when my wife was trying to use our driveway to leave and could not. When she asked him to move he said I told him it wasn't necessary. When I told him he was wrong, things quickly escalated and he asked me if I wanted to "go" and his crew told me "I wasn't too smart" my wife deescalated... But why am I being told I will have my ass kicked in my own house, by someone digging a ditch next door? I called their supervisors at Lumos and T-Mobile. No one seems to care. Watch out for these thugs in your neighborhood!

I went to this store in Waynesboro, on Friday the 16th of August, as I had business in Waynesboro…read more I live in Charlottesville, VA and I have been a Verizon customer for many years. I have had numerous issues with the stores and personnel/management at the Charlottesville stores. I had just switched from an iPhone back to an Android and was having some issues that I couldn't fix. I went in and spoke to a lady named Tiara (unbeknownst to me she was the manager) and she was awesome! Answered all my questions and took the time to make sure that I knew everything I needed to know. I thought this level of customer service at Verizon was gone. I was so happy to get the answers I needed and leave with problems corrected instead of me having to worry about how I was going to fix them on my own. I highly recommend this store, ask for Tiara, and I am sure her staff is well qualified too. After the way I was treated in the Charlottesville stores it is worth the 30-minute drive for me to go to the Waynesboro store and speak to people who really want to help me when I am having an issue or needing to upgrade my phone(s). Thank you, Tiara, for great customer service! From a grateful long-time customer, +Fr. P. Robert Hanley

Apparently, a 4 digit account PIN number is only way to pick up a phone at this location. A 4…read moredigit pin that I've never needed before these last 20+ years with Verizon. When I asked if there was another way to verify the account is was given a flat 'no', so I left and I'll cancel my order and have it shipped from anywhere but this location.

I would like to give a review to your best customer service person,…read more Ms. Allison Torres. She has gone out of her way to help me with setting up my Carplay , Spotify and educated me on WiFi and Bluetooth. She spent time googling and checking on something that she did not know and being so patient with everything. I told her the manager needs to know this, and she should be recognized for her service. You guys are lucky to have Allison on your team. JS RN

Wish I could put a 0 star. Walked out dumbfounded and annoyed. Sean or Shawn, created an immediate…read morehostile environment. Just asked if I could get my phone screen protecter fixed, which I had previously gotten done twice before for free. He then told me I did not have a protection plan and it shouldn't have been previously fixed for free. He did not even take innovative to offer other ways to resolve this issue, I tried asking ways to resolve this situation but he was very dismissive and rude. Terrible customer service!

I had asked Chris to fix the annoyingly problematic and inefficient WiFi at my home. Despite…read morespending money to upgrade systems, buying more (and more) tools to get the WiFi signal to be stronger and consistent, nothing seemed to work. Chris did a wonderful job of getting the multitude of Smart devices, laptops, TVs, etc. at home running optimally. Not only did he fix it, I also got a tutorial on the issues and resolution, which in my view was a great add-on. The total cost and time to completion was lower than the initial estimate. A cost effective job well done thoroughly and professionally. I will definitely hire Chris again and will not hesitate to recommend him to family and friends.

I recently moved from the SF Bay Area to Salem, VA; I really needed help setting up WiFi, cable, TV…read moreboxes, coax wiring, PC server, etc. I found Chris here on Yelp and he was fantastic! He knows what he's doing and is very communicative and flexible. He knows how to troubleshoot and fix problems with simple solutions and his costs are very reasonable. Next time I need any tech help, I'm calling Chris. I give him my highest recommendation. Thanks, Chris!

This company is terrible. Their contract or did a lot of damage on our property when trying to…read moreinstall a Verizon fios wire. Purposely damage a drain line to insert the wire through it to go under an aggregate sidewalk. Said they would pay for repairs but we have been ghosted. Do not let these people on your property.

Disclaimer-if you are interested in becoming a sub for Lambert's get educated and check them out…read more They will hire your help to save a buck. No loyalty weather your a DBE or WBE Certified business or not.