This is the laziest most unknowledgeable store I have ever been to. This store does not care about…read morehelping you, just about selling products. I wish I had read reviews about them before going in, but I will NEVER use this store again. I wanted to trade in my S8 for a S24. I paid them to transfer the data from my old phone to my new phone. As they were doing the transfer they told me I had too many photos and it would take a long time to do the transfer. They asked me if I wanted to finish the transfer at home. I said sure because I'd already waited an hour for them to do the transfer and it wasn't even halfway done. They showed me how to do the transfer at home, but did not tell me I would need to bring the phone back to get the trade in deal, and I left. This mess up was on me, because I should not have left when I paid for them to finish the transfer. When I went back within the hour because I could not figure out how to get the phones to transfer they told me the transfer had been completed. But when I left they told me it was not done... Do they not know when the transfers are done? Not sure where the miscommunication happened on that one. When I got home my Verizon account said I owed $800. I specifically told the sales associate multiple times that I wanted a phone that would be free with my trade in. After driving back to the store and asking why my account said I owed $800 when I told them I wanted a phone that would be free to me, they then explained that it would remain on my account until I traded in my old phone. Why did no one tell me this when I left with my two phones?? Then, after getting the phone my google started saying I had no available storage. My email is saying I will stop receiving emails in a week. The problem is I have deleted stuff in my Google drive 3 times and it still keeps coming back. I was hoping they could help me with that, but I should have known better than to expect an ounce of care from this store. I learned through the Verizon in Waynesboro that when the Staunton Verizon turned on my phone's backup to transfer things from my old phone to my new phone they transferred EVERYTHING, not just the photos. I then went back to the Staunton store, explained the problems I was having with storage, and all the sales associate I spoke with told me was "that's run through google, we don't know how to do that." I responded with "A Verizon sales associate doesn't know how to turn off backup on a phone?" He responded with "That is run through Google." When I tell you these people are doing the bare minimum I'm not kidding. They also signed me up for Disney Plus and other services without telling me I would have to pay after the first month. If you want people who actually know what they're doing, because clearly the sales associates in Staunton are just there to do the BARE minimum and get as much money out of you as possible, I recommend Verizon in Waynesboro, VA. They actually took the time to try and help me. If there was an option to give 0 stars I would.

the woman who checked me in and helped me was very pleasant and helpful. my phone was not charging…read moreand she diagnosed the problem and provided a fix. I am now fixing my problem thanks to her. I find that the women who try to help are better than the men. thank you for getting me back to using my phone

I went to this store in Waynesboro, on Friday the 16th of August, as I had business in Waynesboro…read more I live in Charlottesville, VA and I have been a Verizon customer for many years. I have had numerous issues with the stores and personnel/management at the Charlottesville stores. I had just switched from an iPhone back to an Android and was having some issues that I couldn't fix. I went in and spoke to a lady named Tiara (unbeknownst to me she was the manager) and she was awesome! Answered all my questions and took the time to make sure that I knew everything I needed to know. I thought this level of customer service at Verizon was gone. I was so happy to get the answers I needed and leave with problems corrected instead of me having to worry about how I was going to fix them on my own. I highly recommend this store, ask for Tiara, and I am sure her staff is well qualified too. After the way I was treated in the Charlottesville stores it is worth the 30-minute drive for me to go to the Waynesboro store and speak to people who really want to help me when I am having an issue or needing to upgrade my phone(s). Thank you, Tiara, for great customer service! From a grateful long-time customer, +Fr. P. Robert Hanley

Apparently, a 4 digit account PIN number is only way to pick up a phone at this location. A 4…read moredigit pin that I've never needed before these last 20+ years with Verizon. When I asked if there was another way to verify the account is was given a flat 'no', so I left and I'll cancel my order and have it shipped from anywhere but this location.

T-Mobile Sucks! T-Moble Sucks!…read moreThey were running an upgrade to the new iPhone back in December, and the manager told me I was eligible. I exchanged my iPhone 12 Pro for the 16 Pro, it was supposed to be an even exchange. When I got my bill, they were charging me $40 for the new phone a month. They would do nothing about it, although I was told they fired the manager who did the upgrade for me for doing things like this. They told me the only way I could get the phone for free was to upgrade to a different plan, which is $40 more, so I'm still paying for the phone in a different way. The new plan has free Netflix and Apple TV. I do not need those. I would never recommend T-Mobile to anyone. As I am looking at their reviews, lot of people have had similar problems with them.

T-Mobile is great!!!! Their prices are within reason and they are always looking for new ways to…read moreimprove. This company is very community/customer oriented and it shows with their involvement I've personally seen. Just today, I found out that they are offering internet/modem's so if your already wireless customer, why not add that to your package. I'm so glad that T-Mobile came to our town. Their service has been great!!!!

Reed there is the best, he is very knowledgeable, willing to take extra time to make sure he had…read morelooked everywhere for the item you requested, and just overall super friendly. I highly recommend if you wear watches, to pay for the lifetime battery change which is $20 and it truly pays for itself after about 3-4 battery changes. The recently did stop carry air fresheners and other cleaning items for vehicles and also believe they don't carry phone or tablet cases anymore.

Very knowledgeable workers here. Nate is on top of it. Guaranteed professional service.read more

NICK was Awesome! . Had phone that had so much malware that I couldn't stop the pop ups to get to…read morethe store and download antiviral software. He helped factory reset and gave us tips. I will be back for my other electronic device needs!.

Decent business. The people are friendly. I bought a pair of their XPG headphones for around $60…read more After using them for maybe 8 months the plastic arch that connects the two earpieces spontaneously cracked. They still work I guess but the right ear is annoyingly loose. When I called to ask if I could get a refund or a replacement, they didn't believe me when I said the headphones cracked on their own. I can understand some skepticism about how the headphones broke, especially given the reputation of gamers and their anger issues, but it felt bad to be mistrusted like that. The employee said he couldn't help me and I needed to speak with the company who made the headphones. THANKS

Ptrsented my Macbook pro that would not start up. The personablestore person started it up in…read moreseconds and sent me on my way with no charge!

They told me charging port needed to be replaced after "trying to clean it". Said it would be…read more$153.00. Mr Fixit cleaned port for $30.00 and it's good to go.

After changing my service plan with AT&T, my phone immediately stopped being able to make or…read morereceive calls and remained stuck in SOS mode unless I enabled Wi-Fi calling. It was hard not to feel like this issue conveniently appeared right after my phone was fully paid off and I changed my plan, especially since my existing phone was in perfect condition and I had no intention of upgrading. I visited the AT&T Store on Sunday, 5/10/26, where an employee named Coby informed me there was a promotion that would allow me to trade in my phone for a "free upgrade" with $1,100 in credit. Unfortunately, that information turned out to be inaccurate. Instead, I will only receive $830 in credit and now have payments on a phone I never intended to purchase. When I explained the service issues I was experiencing, Coby asked if he could check my cellular settings and troubleshoot the problem, which I agreed to. Unfortunately, his "testing" method was far less than impressive. His idea of troubleshooting was simply calling his own phone from mine to see if calls would go through -- which, of course, they did because I was connected to the store's Wi-Fi. I was disappointed because I genuinely expected him to review diagnostics, inspect the cellular settings, or perform actual troubleshooting steps. I am fully capable myself of making a phone call while connected to Wi-Fi. I was also told the new phone would arrive "next day," which was again inaccurate. When I returned to the store the following evening, Coby blamed UPS for the delay. However, after checking my AT&T app myself, I discovered the phone was never scheduled for next-day delivery at all -- it was estimated for Wednesday, 5/13/26. When I pointed this out and said, "Don't you mean Wednesday?" his response was that the tracking "isn't always right." Ironically, neither was the information I was being given in the store. Because of the misinformation, I made three unnecessary trips to the store. The entire situation could have been avoided with honest and accurate communication instead of guessing or overpromising. The one positive part of this experience was the employee working during my third visit. He was professional, honest, thorough while setting up my new phone, and genuinely apologetic for the situation created by his coworker. I regret not getting his name because he absolutely deserves recognition for providing the level of customer service I should have received from the beginning.

DO NOT GO TO THIS STORE!! My elderly mother went there to…read moreget assistance installing and setting up the app on her phone (closest store at the time). She is technology challenged and outright scared to do anything on her phone. She's nowhere near me and I could not help her via phone call so she went to the store to get assistance. The store had two employees and she told them what she needed assistance with, and they told her she had to go back to the store that helped her set up the bill pay (which was over an hour away - for her that's like saying 700 miles away) because that store is responsible for finishing the work that they failed to finish and that store was crap and they're always hearing complaints about them. They said per store policy they're not permitted to assist where another store failed to finish because the systems were different and they couldn't see what the other store can see. Total BS!!! These two employees should not be in a job where they have to interact with the public. This store should really reconsider what these two employees do for the company. Maybe they should just be a night crew stocking the shelves and emptying a truck. It's clear the store employees feel no shame turning away, an elderly person, needing assistance, a paying customer for decades, and trash, talking another store most likely in their region. I really hope the regional supervisor/manager sees this and really looks into the stores practices. Highly recommend not to go here and not trust the people in the store.