This store is completely useless. It is an unaffiliated franchise and they can't really help with anything and the staff revels in their ability to be useless. We signed up for T-Mobile internet in 2024 and were the victims of a sales scheme to sign people up for the service even if they weren't technically in the service area. At first they sent us a device that was only capable of providing about a week's worth of service before it ran out. Instead of admitting that they sent us the wrong device, they added more whatever to that device and by the end of the month, we owed $400 of which they refused to give us a credit. When they finally sent us the correct device and the service was weak, they suggested that we order a Nest system that was $200. We were able to use the system for almost a year when it began to fail last week. The company has now admitted that a sales person used our old address in order to sell us the plan because the address (two blocks away) where we live now, isn't in the coverage zone. As a bonus, since we have been using our hot spots so much, they have throttled our phones and we have almost no service on those. What a horrible company! We now have a more expensive plan with Spectrum and the service is so spotty that we can't watch tv in our bedroom or use our laptops in the office. Loving this experience! read more

Went in yesterday to trade my iPhone 8 in for a new phone... manager Keith told me about an awesome deal ! Then Florencia took over to make the sale. Both were extremely nice, knowledgeable and helpful! Ask for Florencia if you go there . Made the whole experience positive ! read more