You thought cable was bad! It does get worse with Kinetic…read moreWindstream. What a scam of a service. Supposedly started with the first month free and a 1 year promotion price of 39.95 for less than 150 Meg service. Flash forward 1 year and the price is doubled and when you disconnect they go ahead and automatically withdraw 79.95 and tell you that it was for the previous month. If your first month was free then you're paying upfront so how the hell can they charge you for an additional month? They aren't competitive with cable or Ting fiber. As far as resolving account issues get ready to be transferred to multiple departments and never get your problem solved. You've been warned about this scam service. Windstream was so bad they had to rebrand as Kinetic!

Delay after delay for installation. Just for installation! I haven't started using the services and…read moreI am frustrated with this company. I received text messages regarding the installation being on hold. When I talked to one customer rep, she doesn't know what is going on (her words exactly). She transfers me to someone else. The next rep tells me she doesn't know why it was delayed so I reschedule. Today was the last straw! What was suppose to be my installation date, I received another text message, this time with an explanation. A few hours later I received an email about another installation date. This is absolutely horrible and by far the worse internet company I have ever encountered.

My 72 year old grandma has been having phone issues for months, not being able to make or receive…read morecalls or texts, or do anything on her phone other than play games. She went to Verizon on multiple occasions to get help. The guys she spoke to maybe looked at her phone for 20 seconds, did nothing to help and immediately began trying to upsell her and get her to buy a new phone. This past weekend I came back to Sanford to see her and fixed her phone in less than 5 minutes. The guys who work at this store are either absolute idiots and don't know what they're doing, or are criminals trying to scam an old lady who doesn't know any better so they can get a commission check. She won't be going to this site again unless I'm with her and maybe I can show these people how to do their job

Jay helped my Mother & me upgrade our phones today. He was a pleasure to work with, professional,…read morepersonable and took the time to make sure we understood all of our options. We purchased an additional IPad because we trusted his expertise. I would highly recommend Jay and we will certainly work with him in the future.