You thought cable was bad! It does get worse with Kinetic Windstream. What a scam of a service. Supposedly started with the first month free and a 1 year promotion price of 39.95 for less than 150 Meg service. Flash forward 1 year and the price is doubled and when you disconnect they go ahead and automatically withdraw 79.95 and tell you that it was for the previous month. If your first month was free then you're paying upfront so how the hell can they charge you for an additional month? They aren't competitive with cable or Ting fiber. As far as resolving account issues get ready to be transferred to multiple departments and never get your problem solved. You've been warned about this scam service. Windstream was so bad they had to rebrand as Kinetic! read more

Delay after delay for installation. Just for installation! I haven't started using the services and I am frustrated with this company. I received text messages regarding the installation being on hold. When I talked to one customer rep, she doesn't know what is going on (her words exactly). She transfers me to someone else. The next rep tells me she doesn't know why it was delayed so I reschedule. Today was the last straw! What was suppose to be my installation date, I received another text message, this time with an explanation. A few hours later I received an email about another installation date. This is absolutely horrible and by far the worse internet company I have ever encountered. read more

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My internet was recently out for two weeks and I had to miss work for someone to come out since they don't service on the weekends. Now with a little rain my internet is out again!! I'm forced to have this provider since my building is so new. This company is a complete scam!! They don't deserve any stars! read more

We've used you all for approximately 4-5yrs and the service is great sometimes and sometimes it shouldn't be called high speed internet. We usually call customer service to get help but sometimes they aren't even worth the help. They usually tell us to speed test our internet and their like it's normal for the wifi to be slower than using ethernet. I tell them I know but it's shouldn't be where the wifi takes forever to load one webpage. We're supposed to be getting 100mbps download and upload is 8mbps. I wish the support team shouldn't try to give people a hard time. read more

Ok, Let me start of by saying the internet service itself is good. The problem lies in the app, and if you can get an actual person on the phone. I have been dealing with Windstream about my internet issue for 2 weeks and still not close to a resolution. They were supposed to send out a technician to see hwta was the issue, but he was supposed to be at my home on AUG 20,2024, and as of this writing on 22 Aug,2024 I still haven't seen him. When I call them they say he ran out of time, my question is how you run out of time 2 days in a row and not give the customer a courtesy call. So now they saying he can come out on 27AUG,2024. WTF, people have to work. The worst part is I was waiting for a new modem to be sent by them, come tyo find out they couldnt track the first one, so I called them back and now the second is supposed to be shipped by 23AUG,2024. I have been calling them for the last 5 days everyday and still no closer to a resolution. Their customer service is trash. read more

This company is the worst! I am constantly not getting near the speeds I'm supposed to and the customer service is atrocious. STEER CLEAR OF THIS GARBAGE COMPANY! read more

Absolute dog-water garbage internet service. They charge us $100 a month for at best 3mb/s but usually ist around 250kb/s. The customer service is the worst, you wait for 30 minutes minimum just to have someone who has no idea what they're doing transfer you to someone else who also has no idea what they're doing. Half the time the service call never shows up and doesn't notify us, so we have to call their sorry customer service line to find out why they haven't shown up. Then they have the balls to say if we aren't home for the service call, we have to pay a $50 fee! You're better off getting a jetpack from Verizon or not having internet at all. The worst part of it is that they're one of the only providers out where we are, so they're free to run this racket monopoly without fear of people leaving them. Now that the area is starting to build up, I guarantee you they tank as soon as one or two other providers get their footing here. I would recommend living in North Korea or making toast in the bathtub before using Windstream. read more