We selected 1Wire to handle our expanding business and they have been awesome to work with. Our…read morecompany operates nationwide, with a large service center in Atlanta and smaller offices throughout the USA. 1Wire was able to set up our office (which has since expanded twice) and connect all of our remote employees with a VoIP phone system. I can honestly say that there has been nothing 1Wire couldn't handle for us and their customer service has always been prompt.

Don't walk away from 1Wire, run. We use 1Wire as our business phone system and are constantly…read morerunning into issues with the physical phones and the mobile app. We have submitted all of these issues and their team has been "working" on them. They've offered many different solutions, we've tried them, and nothing works. I found information on their website about a 30-day cancellation notice, asked about it three or four times, and they've ignored every question.

Tri Tel installed a new phone system for our busy auto repair shop. We were worried our phones…read morewould be down, causing our business to suffer. They did such an amazing job. Our phones were only down briefly. Their customer service is top notch. I had an issue with my wireless headset not fitting correctly. I tried for 2+ months to find the "correct fit" with the one they provided me. After being totally frustrated, I called Christine, who is absolutely awesome. Even after a couple of months, they came and switched me to a whole new headset. This company knows the meaning of "customer service". I would highly recommend them! No questions asked.

From the owner: The Edge you have been looking for.read more

The staff was very friendly and handled my issues with my phone extremely quickly. Great experience.read more

For several years, I used T-Mobile's service and I was honestly pleased with it. However, when we…read moremoved to a new house, we had horrible signal for our phones. All our friends with a different provider always had great service when visiting at our place, so we decided to switch. I paid off our devices, I paid the bill in full, and I asked, "Is our account closed? Do we have anything else that needs to be done? Okay good, thank you." And I left with a good opinion of T-Mobile, thinking that everything was done. Skip ahead two month later when I get an overdue balance for hundreds of dollars. I went in to the store to try to figure out why I got a bill on a closed account. The people at the store insisted that it was my "final bill" and told me that when an account is closed, there's always a final bill. I showed them my receipts, the bill, and told them over and over that I had paid the account's "final bill" when I closed the account and that this bill was for two months of service PAST when I cancelled my service. I asked them to look at the dates, I asked them to look into the issue and just CHECK. They continued to treat me like I was stupid and even asked a manager to "please explain to this guy what a final bill is." Eventually, I finally got one of the employees to call the help desk and asked them to look at my account and at the bill and they finally realized that it wasn't a final bill. The help desk informed them that I still had an active line. For the entire time I was a customer, only myself and my wife had a line. We never had a third line, so I was confused why we had a third line on the account. After a LOT of digging, it turns out that when we upgraded to new phones, a new line was added to our account so that we would qualify for a discount on the new phones. That's great, I'm all for discounts on things. But I was never made aware of a third line. And when I closed my account, this third line was still active and charging my closed account somehow. The help desk confirmed that the third line had never had any devices on it and had never had any activity ever. I was baffled as to the purpose of closing out an account and cancelling service if there are still lines attached to the account? But that was a question that they could not answer for me. My questions lingered... why was the line added to my account? Why wasn't I informed of it when I cancelled my accounts? Why was I being charged for a line that had no devices attached to it ever? The process of figuring this all out took literally WEEKS. Back and forth on the phone for hours, on hold for hours and hours. The entire time, T-Mobile continued to insist that I should pay the bill and be done with it. FINALLY after weeks of back and forth, they agreed that they had messed up my account, they agreed that I should have been informed of a third line still active on my account when I closed it. They finally agreed that they should reverse the months of fees for service on a line that was supposed to be closed. They got the "community manager" for the Salt Lake City area to approve a credit to my closed account. Turns out... help desk cannot credit an account. Only store managers can credit an account. The help desk told me to get the store manager to credit my account. But the manager practically laughs at my story and says, "Sorry, man. I've worked for T-Mobile for years and years and never have I ever heard of store managers being able to credit an account." He even SHOWED me logging into his account, navigating to my closed account... sure enough, there's an "issue credit" button, but no matter what he did, the button wouldn't do anything for him. So I call help desk back. They said "oh, there must be an issue with his computer. Hold on... okay we fixed it, go back in and talk to the manager tomorrow." I go back in and talk to him, and he tries a second time to credit my account... with no luck. The notes on my account even SAY that the manager SHOULD credit my account, but he cannot. So for days I go back and forth between the store managers and the help desk, trying to get this account credited and closed. But by this time, they're about to send the account to collections. So I finally paid the account, thinking to myself, "I'll just keep working on that and get them to issue me a refund, rather than dealing with a collections company." But after I paid, when I call T-Mobile, I immediately get transferred to a voice mail. I leave voicemails and have yet to receive a reply. This went from being a company that I was recommending to my friends and family to a company that I will loathe till the day they close their doors. When a company agrees to the fact that they messed up my account, shouldn't have charged me, but then makes it absolutely impossible to get those charges reversed and makes it absolutely infuriating to the point where I pay them to get rid of them... I cannot bring myself to recommend them to anyone.

YipTel is the hosted and cloud PBX service from the parent Intellisys…read more I do not recommend using this service. I am not an expert with IP telephony by any means, but I am competent enough to ask the right questions. I spoke to one of their sales engineers and was appalled about the inability to answer basic questions. I was trying to figure out how many SIP trunks I would need, how many sessions per trunk, and DID (Direct Inward Dials). I am not sure the engineer knew the difference between a DID and session. I was also wondering if they had any documentation / HCLs between their on premise equipment and my switches and never got it. I wanted to know if their phones supported QoS tagging, if they would auto-configure with Cisco, etc... no answer. I asked about how to port our existing numbers over, how long it would take, etc. and was not given any answers that invoked confidence in me. Answers like "it takes a few weeks," and "there may be some down time" stop my heart from beating when it comes to something mission critical like my phone system. That was the third, and final, strike... it's very possible I go bad sales representative, but for now, my faith in the service is nonexistent so I am looking elsewhere.

I have been using Yiptel for a few years now and it has been great! Cody really helped me today…read moreto figure out something and he did an excellent job. I recommend Yiptel to anyone!!

The employees really care about giving their clients awesome customer service. 911 IT offers…read moredifferent levels of service so they can literally fit all different types of budgets. They're great to work with

If I could leave a 0 star review, I would. 911 IT has the worst working environment I've ever seen…read more Many of the individuals are novice and inexperienced, holding your entire company on the line. The ego of these people who have nothing to even justify it, will run you bankrupt and at a loss overall. I would not trust them with anything, and I advise others to watch out. You don't want to risk your hard-earned business to people that don't care about you at all.