Had a phone 12 yrs, perfect condition,but outdated,HAD TO BUY A NEW ONE,been withem 10yrs,& no upgrade,paid Full price! 3 months later,looked like my screens broken up. And yesterday,my phone was just a blurry! Soooo,I go to T Mobile(said Internet down) brushed me off,as the manager walked in,she angrily snatched the sign down...THE MANAGER & SALESMAN said it was my fault, internal damage,tho they could find none! I asked where's Verizon!!!? Went there, explained,Mr.Travis Poundmore was awesome! In 2 minutes,he handed my phone back working great,AND NO MORE CRACKS!!!!? He'd peeled the(broken up) plastic off the screen,If not done! WOW!!! T-Mobile can blow me!!! Definitely with Verizon now,a long with my family...T Mobile,hire a white person, they're TRULY THE ONLY HELP...THO I HATE TO SAY THAT! BUT THEY TREATED ME LIKE SHIT,TRIED TO MAKE ME BUY ANOTHER 300$ PHONE!! And I don't like being cussed....In English or Ebonics!!! Fuckin ignorant idiots! Everytime I've been there! 3 months ago my sister had to do their jobs to!!! WTF!!!! read more

This store has very poor customer service! Especially Felicity she's racist & does not like to help minorities with their accounts. I went in to simply do an upgrade ...gave her my license & she said that I wasn't listed on the account...then stated oh your with Sprint not TMobile. When the sign on the door clearly says Sprint is now TMobile! Then another worker tried to explain that the registers are different & she was just as rude! I wouldn't recommend this store to anyone!!! Went to the TMobile in EastChase & had a totally different experience! read more

This store has no reason to be operating. I walked in today hoping to make changes to my plan and the junior associate went to get help from the "senior associate" her name I believe was "Mercedes". She walked over with the look of mortal fear and the expectation of doing absolutely nothing to earn her paycheck. She immediately stated that it would be easier to do online or over the phone. I was under the impression that these people were hired by T-Mobile to help customers at the local level... lesson learned! Never ask Mercedes for help! She knows absolutely nothing about customer service... I will also be lodging a complaint with T-Mobile about this incident in hope of bringing change to the extreme disregard to customer service at this store. read more