Verizon manager CLIFF BROWN at the store on Eastchase in Montgomery, Alabama got "Christine" today…read morein front of all of his customers and staff. The girl that was trying to help me needed the manager to help her print my bill and no one wanted to bother him while he was outside, so I took it upon myself and had to walk around the building where there was an obvious SKUNK smell with not a in sight. He was on a personal call outside and tried to tell me to wait, but I advised him that wasn't an option. I had to literally shoo him back inside. I fussed at him all the way inside & through the store. He had the NERVE to try to tell me to "ma'am, can you keep it down"... My response was "Don't shush me! I've been here for 30 minutes trying to get my BILL PRINTED since I can't access the online portal because VERIZON didn't change my number correctly in their 2-factor garbage. Business customer for over 20 years & no one can help me " It took him all of TWO SECONDS to push that button to print that bill. AND, I got my point across with not even one curse word. No wonder this store has a horrible rating. And yes I'd already tried the business customer service line... Was hung up on by the automated system 5 times before reaching what I THOUGHT was a human. Nope it was an AI BOT that could understand me. Southern drawl I guess. It hung up on me too after I asked for a supervisor, because I guess AI BOTS don't have supervisors. #lostSouthernGraceandCharm

When you arrive right when they open and still wait almost an hour just to be helped, that's a…read morestaffing problem. If you can't open the doors and actually assist customers, you need more people scheduled--period. The manager stayed hidden in the back the entire time and only appeared when it was time to aggressively push insurance and add-ons. I said no. No insurance. No extra phone. No mystery "free" perks. Please stop selling. I don't want your insurance, and I definitely don't want a random used phone "just in case mine breaks." No means no. Then came the classic line: "It's free for the first month." Immediate red flag. Nothing has ever been free in the history of Verizon--or life. We were trading in our old phones to apply the value toward new ones and even changing our plan. We've been Verizon customers for over 10 years, so you'd think there might be a perk or two involved. Instead, we were told we could keep one of the old phones, Verizon would "give us a number," and--surprise--it was FREE. Another red flag. Sirens, actually. Against our better judgment, we went along with it. Signed everything, set up the new phones, and left. Once home, I called my son (who's on our plan but lives in another state) so he could upgrade his phone. He went into his local Verizon store and was told, "Your plan hasn't been updated." Frustrated, he left. So I called Verizon customer service. The rep pulled up our account and literally said, "This payment is ridiculous." He repeated it several times for emphasis. Turns out, if left as-is, our bill would've been over $700 a month. Yes. Seven. Hundred. Dollars. After another hour and fifty minutes on the phone, he untangled the mess this store created. Somehow, I had two plans on each of our four lines. The "free" phone? Not free. It would've cost us $47 a month--for a phone we didn't need. That phone is now being traded in for the $800 credit it's actually worth, which--under the correct plan--should've made our new phones free. What a nightmare. Steer clear of this location. It felt less like customer service and more like a commission-driven free-for-all. If something sounds too good to be true--especially if they say it's "free"--it absolutely is.

I had gotten wrong equipment for home internet when I called the Verizon main number and Andrew…read moreexpertly explained the equipment I needed and upgraded my plan which actually gave me better service plus internet for a minimal amount. Also I was to drop off the wrong equipment at a Verizon office and was not given the best service. Andrew happened to call me back and I mentioned they weren't able to help and he had me return to his location and he had Brent call the 1-800 number and got the wrong equipment credited back, made me a label and had them credit me for the amount I paid for the mistaken equipment. They went above and beyond for me and when I need a new phone they will get my business!

Tell me why I haven't switched carriers? Been a loyal customer for over 30 years, ya think they…read morecare? Limited 5G, slow sporadic service, came into this location intending to get hotspot and unlimited data for my husband. Nope, the rep couldn't even get the service to allow him access to our information. Not a good sign. The technology is so advanced these days, but at times Verizon seems to be laggy and not the self-proclaimed leader in cellular service. We'll be shopping when we return from vacation. C-ya

Went there to buy comics, was told they were 1.99 by several people. Including employees. Bought 10…read morewas charged 2.99 each. Called them a couple hours after I noticed, was told to come back in and next day and would be credited. They don't give cash back so would have to be an exchange. I was fine with that. Arrive next day told them about the mistake. Was about to correct it when the employee that overcharged me said he was told they were 2.99 so they supposedly called the manager and he said they were 2.99. And conveniently isn't available. This isn't listed anywhere in the store and seems to be only word of mouth. Employees have no clue. Apparently severe lack of training. Called a couple people that I know and verified how many they bought and what they paid one said 13 and 1.99 anther said 5 1.99 and I personally bought 3, 3 days before and paid 1.99. I would never pay 2.99 for these dirty old comics. That's practically new prices and none have hardly any value. It's the principal of the thing that gets me. And i will not be returning. Several people I know have been made aware of then rip-off and will be questioning them and not returning. Great job on loosing a customer over 10 bucks. And your ignorance. I will be reporting this to the better business bureau and attorney General. You need to do better and not make excuses and get rid of the lazy employees. Particularly your manager. Make sure your prices are posted clearly! ​​

Called in to see if they had a game in that I wanted, Lady was very rude and told me wrong…read moreinformation about the game. Get a better employee please!‍

My wife had to go here for a finger print session for Wells Fargo employment even though we live…read moreless than a mile from one in opelika. This took 45 minutes because employees in this ups store would not or did not know how to help with detailed directions that one must know to works the finger print device! Pathetic! And they had 8 employees working this store!

Each time I've visited this store, I've received nothing but excellent service. Today, Devin…read moreassisted me, and he was very courteous and efficient.

At drill one month and my battery died so i came here and got it replaced with no problems. Had car…read moretrouble this month so i went here in hopes of finding the problem. The assistant manager came out, checked my battery, and said the battery was at 100%. Got on the road and safely made it home, thank God. Car wouldn't crank this morning. Went to the O'reilly's in my home town and was notified that the battery was not only dead but they gave me an old battery when i got my first one replaced. Found this out because i got a "new" battery in 2018 but the battery was 2017. The workers CLEARY do not know what they are doing and I'm extremely disappointed in the poor service i received.

I had suspicion that my battery was bad after kids left lights on in my car twice in 2 weeks. I…read morewent in asking for a battery and they could've easily just sold me one and installed it. Instead the lady grabbed her tester and said " do you want to make sure it's not something else first?" Then tested my battery, alternator and something else 3 times and said "don't waste your money just don't leave the lights on" and sent me on my way. Refreshing to see an organization who tries to do right by people over making a buck. I assure you next time I have a problem this if the first place I'll go!!!

i went to get way to determine how much charge was left on my newly acquired 2013 EZ GO golf cart…read morewhich didn't have fuel gauge. As soon as I walked in I was cheerfully greeted by John who was very helpful in assisting me regarding alternative methods of determining how much charge was left on my batteries. He even went so far as to demonstrate to ensure I fully understood how to measure remaining charge on batteries.

The go to place for your batteryneed in Montgomery. They have a wide selection of alarm system,…read moremarine, car, golf carts, cellphones, and computers. The staff was helpful and quick to identify the battery we needed.