They take forever, to come to my house and do the installation. They irritated me a tad bit, a lot…read more actually, but the service is really good. All that out weighs the installation process.

From the owner: CenturyLink offers a complete suite of broadband communication and entertainment services for…read morebusiness and residential customers. Residential services include reliable local and long distance home phone service, high-speed Internet including Wi-Fi, and satellite TV from DIRECTV - all on one monthly bill. For businesses, CenturyLink has a comprehensive range of flexible and integrated telecom and data communication services designed to help home offices, small businesses, medium sized businesses and enterprise business clients be more productive and communicate with their customers. Telecom solutions include local phone service and equipment, data services, long distance phone plans, Business-Class High-Speed Internet (DSL), mobile phone plans, satellite TV from DIRECTV, high capacity data network services, voice and data communication equipment and Managed Network Services (MNS). CenturyLink, the result of the merger of CenturyTel and EMBARQ, brings together two outstanding companies to create an industry-leading communications and entertainment organization. We operate in 33 states, with more than seven million access lines and more than two million broadband customers. CenturyLink believes that by focusing on the communities the company serves and by employing common sense and practical ingenuity, it is able to provide customers with a committed partner, dedicated customer service and innovative products for work and home.

My husband and I got 2 new lines and told our bill would be $110 a month. We get the bill and it…read moreis $182. Called and they said it would be fixed. The next bill was $172. Called again and once again said it was fixed. The next bill was $154. They are charging us for 6 screen savers and a speaker that they told us was free. We're still working on resolving this problem. It's ridiculous.

They are following CDC guidelines and arrive in mask. They do a great job of helping with my…read moretechnology! They are very respectful and professional. They also have reasonable pricing. I would definitely recommend them.

Whent there to change my phone company and was greeted by Kimberly and Niko. Both provided…read moreexcellent service. Niko helped me pick up a plan and a phone that best suits my needs. I was in the store a little bit more than I expected to be, but they were really swamped, and both were helping the customers as best as they can listening to their needs and making them the priority.

Back in May 2021, I canceled my T-Mobile account and paid off all of my remaining balances. I was…read moretold by a T-Mobile representative that I had no remaining balances and everything was cleared. Four months down the line , I received a bill from T-Mobile saying that I owe $300 for an account and a phone number that I had never used and was not aware of. I took that bill down to a physical T-Mobile store and they pulled up the account and they said that if there was no usage to just call T-Mobile customer service and they could take care of the dispute and get it removed from my account. I called T-Mobile and multiple times across a month span I was told that they would get back to me and that they had notes in the account and that they would take care of everything. I then kept receiving bills in the mail for a late bill that I had never used. I continued to call T-Mobile and they continued to give me the runaround. My bill was then sent to Amsher collections. I was told by a male representative that he would handle the dispute send it to T-Mobile and that I am sure would be contacting me whenever the dispute was done. I received a phone call saying that that mail representative is no longer with the company and that he gave me and misinformation  about the dispute and that I now have to file a dispute myself. My account has been moved into collections, it was damaging my credit and I have been given the runaround by not only T-Mobile employees as well as an amsher employee for an account and a phone number that has never been put into use and is not authorized by me. I was told on multiple occasions if there was no usage of the phone number or the data or the account that I would not  be charged that the dispute will go through easily by T-Mobile employees The debt was then sent to another collection agency in 2025 who upon calling me not only were very disgruntled but flat out told me that they cannot give me any written verification of debt all they can tell me is verbally what T-Mobile sent in and what they sent in is what they have to abide by even though I've been disputing this matter since receipt of the first bill that was not mine. Upon calling T-Mobile back to try to get any written form of verification or bill they indicated that once they sell it to collections they no longer keep any contracts or any information that would be able to be shown to me to indicate that the debt was mine. Therefore, I was left with the option to either pay have to get it removed from my credit or just let it keep being delinquent on my report. I received no help from T-Mobile employees. As a matter of fact, they gave me the number to the dispute agency for the credit department after I explicitly asked for headquarters numbers and told them I already disputed with the credit agency. They have given me misleading information from day one of canceling with this company and I will never give another dollar to them. Please stray away. I have filed with the BBB and if swift action is not taken to rectify this situation or provide any explanation, I will be moving forward with legal proceedings.