Matt was super helpful throughout the entire process…read more Definitely will visit them again.

From the owner: Chicagoland's finest Security Integration and Structured Cabling Company. Providing Security…read moreCameras, Burglar and Fire Alarms, Access Control, IoT, and more.

This isn't in regards to any specific store just my sons experience…read more To Xfinity Executive Leadership, I am writing to express my profound disgust and absolute outrage at the catastrophic failure of your company to perform a basic service: porting my long held Verizon phone number to Xfinity Mobile. What should have been a straightforward process instead became a multi day nightmare filled with empty promises, misinformation, incompetence, and a complete lack of accountability from every Xfinity representative I encountered. I began my port request on Saturday at 4:00 PM, with my Verizon Port PIN ready and all required information in hand. I followed every step exactly as instructed. Instead of activation, the system immediately pushed me to call customer service. I was told--incorrectly--that everything would be completed by Sunday morning. Sunday: More Lies, More Delays By early Sunday afternoon, nothing had happened. I called again, this time with a Verizon representative on the line. The Verizon agent was kind enough to offer assistance and explain that, due to Xfinity's delay, additional porting steps were required. The Xfinity representative refused help, insisted everything was fine, and promised completion "within the hour." That was another lie. Monday: No Number, No Work, No Call Back Monday arrived, and my number still had not been ported--meaning I had already been without the phone number I have used for over 20 years for more than 48 hours. I cannot log into my workplace systems without that number because of HIPAA related security protocols. As a result, I was unable to work at all on Monday. Did anyone from Xfinity follow up as promised? No. I had to call again, only to receive more hollow assurances and another "24 hour" window. Another rep personally guaranteed she'd contact me on Tuesday. She did not. Tuesday: Still No Number, Still No Work By Tuesday--still with no working phone number--I again could not work. I had to borrow a phone just to reach my doctors and pharmacies because I recently suffered a heart attack, and I am currently awaiting test results and critical prescriptions. Thanks to Xfinity's prolonged delay, every one of my healthcare providers now had my long standing number falsely listed as disconnected. This is not simply an inconvenience. This is a health risk caused by your company's negligence. My taxes are also tied to this phone number, along with numerous personal and financial accounts. Everything has now been disrupted. Today: Still Not Fixed As I write this, it is now Wednesday. My phone number still is not working. I still cannot work. I have now spent over 7.5 hours on the phone between Verizon and Xfinity, only to be told--yet again--that it may take another 24-48 hours. Even more infuriating is that Xfinity has openly admitted that every single delay was on your end. Real Financial and Personal Damage Your failures have caused: * Over $1,800 in lost wages * A complete disruption of my ability to work * Compromised medical communication following a recent heart attack * Massive inconvenience and embarrassment while correcting "disconnected" status with doctors, pharmacies, and others * Hours of wasted time correcting a mess entirely created by Xfinity * Ongoing stress, anxiety, and frustration What Accountability Will Xfinity Take? After days of broken promises, false information, refusal to accept assistance, and a total lack of responsibility from your staff, I want to know: * What compensation will Xfinity provide for my documented lost wages? * What are the consequences for the repeated delays and negligence? * How does your company plan to prevent this type of failure from harming others the way it has harmed me? Xfinity has demonstrated ineptitude at every step of this process. Your customer service has been dismissive, untrained, and consistently dishonest. The chaos your company created has affected my job, my health, my finances, and my peace of mind. I am making this experience public because no customer should ever be subjected to this degree of incompetence or indifference. I intend to share my story widely, so others understand exactly how Xfinity treats its customers. I expect an immediate and serious escalation from someone with actual authority to resolve this issue and address the damage Xfinity has caused. Signed, A profoundly dissatisfied and deeply inconvenienced customer

This place does not put Customer Service first. They help who they want to and lie about doing…read morethere jobs correctly. I have had to call in multiple times to get things fixed on my account. if you can, stay away from this location.

Went in on Saturday to see about updating a couple of iPhones. Turns out all our phones were due…read morefor an upgrade. Marcus (I think that was his name) was very helpful and not pushy in trying to get us to buy phones beyond what was covered by the allowable trade in plan. Unfortunately, the ones we wanted weren't in stock, so they were ordered to be sent to our house. With two more phones at home that needed updating, we also ordered to phones online. All phones arrived on the earliest expected date. We ran into an issue activating them ourselves, so we returned to the store after work and arrived about 35 minutes before the scheduled closing time. The store manager, Cassy (?), took the time to review each phone and be sure all aspects were working and replaced all our SIM cards. She was friendly and her customer service was on point. We were also impressed that the other associates were working together on store closing protocol as it was a few minutes past posted closing as Cassy worked on the last phone. Another associate, Janay, came by to make sure everything was running smooth. She was just as friendly as her manager as we chatted while the fourth phone finished. Cell companies are not a fun place to visit and I have always likened a visit to buying a new car with all the back & forth. However, we have always had a positive customer experience at this location (and we have been patronizing this place since it first opened as a Sprint store!) Kudos to the managers and staff. Customer service at its finest at this store.

Almost always an unpleasant experience here . Why do i have to wait beind multiple phone sales and…read moretroubleshooting customers to get a 3 minute screen process protector replaced. Also filed a complaint previously d/t being placed on 12 month contract for accessories without my knowledge!!

We here at Family Specialty Medical Center have been using Great Lakes Communication since 2020…read more The services they have provided have been 10 star. The girls are very professional, any changes that we need to make are handled professionally and to our expectations. I would highly recommend any business to use Great Lakes Communications. Great Service, Great Staff, Great Business.

From the owner: At Great Lakes Communications, our mission is simple: to provide a friendly, accurate, reliable…read moreconnection between clients and their callers and to make our service accessible to companies of all sizes through fair and honest pricing.