It was amazing. Jimmie Chism was more than helpful! He was amazing, he definitely knows what he is…read moredoing.! My issue was resolved because of him, the knowledge and communication skills is what made me feel like I was heard and taken care of! I hope Verizon knows what a fantastic employee Jimmie Chism is, the company should know how valuable he was!

For starters don't let your managers walk around the store telling people he is short handed. Hire…read moremore reliable staff. No one should have to wait in a cell phone store as if you were making a purchase as big as a Car loan . The SERVICE at this location is totally unacceptable.

I bought a MacPro computer here a couple of years ago, and since I've always been a PC person I…read moretook a chance and got the service warranty. Well, right in the (hopefully) middle of the pandemic I discovered I could no longer connect to the internet. After receiving my vaccine months later (I'm immune compromised) & took it into the Geek Squad service desk that is within the Customer Service area. (A really polite, masked salesperson directed me to where I needed to go.) I realized I was supposed to make an appointment, but thought maybe they would at least let me do that while I was there. There was only one Geek Squad rep who was taking care of another (very demanding customer about his phone). Eventually, as I was thinking about leaving so I could go home & make a valid appointment to come home, when one of the customer service ladies told me she could help me and waved me over. I apologized for not having an appt.,but she very politely told me not to worry. Honestly, I could go into all the details of our conversation but I'd rather just say it was a pleasant experience. Ranae (CSR) was helpful & it was decided that they would back everything, wipe the computer clean & reload all my software. It cost me $8.00 to purchase a thumb drive. (I didn't have to do that since I have backups on the cloud, but I'm extra careful. That was on Friday and by Sunday early afternoon I"d received a txt message letting me know I could pick up my laptop. It linked me to a site that had me make an appt window to pick it up. Matt, my CSR this time went over what had been done and was also great. We were done in about 10 minutes time. I got home and not only was my computer able to do what it hadn't before, but, they had also reloaded many of the items they said I could potentially lose. I just wanted to leave a 5 star review for this store because Ive shopped here many times & I've never experienced pushy or bad salespeople. If I tell someone I don't need help, they leave me alone. Yet, if I so need help I always get it and have never felt like I was being pushed to buy one thing over another. Because of this, I've probably spent at least $15,000 over the years from a 4K 60" tv to an $8 32GB thumb drive.

I contracted this location to come hang a TV in my new house. I got emails, texts, and what not…read morethat i should prepare for the tech's arrival. I was told the night before i would receive a text giving me a window of when they were supposed to arrive. That night i got a text stating i would get one in the morning. Morning comes and nothing happens. I wait about 2 hours and call asking when they will be out. They claim job never got routed so a team could be assigned and there is nothing they can do to get there that day. I would have expected them to call the store to at least see if they can fit me in as they took my money already. Nope so i demanded a supervisor. He was no help either, i told him he needs to renegotiate the contract for a lesser payment. All he would do is offer a 25 dollar gift card that he never sent. Don't work with this place they do not live up to their obligations they are just fraudsters.

We have emailed and left text messages on Friday, July 25, 2025 that read "read" and have not heard…read moreback on new customer plans and options we had questions on. Misael was initially helpful but when we had a lot of questions he said he had to go and if we had questions to email or text him to which we did and have not heard back. Not very comforting customer service. And the sheet for our neighborhood that just had fiber installed indicates to contact Anais. We were not home to meet with any of the sales folks in person when they went around getting people to sign up. I would have hoped we would have had the same courtesy but did not experience that at all. Being ignored is terrible, even the store manager is not helpful. No replies thus far and it is 7/30/25.

Kay was very friendly, professional and knowledgeable with us in regard to our wireless phone…read moreupgrades and transfers. Great experience, great service.

My Android phone had viruses on it that affected anything I tried to do. The technician was very…read morefriendly, professional and knowledgeable. He was able to quickly assess the problem and knew exactly how remove the viruses and suggested an app that would prevent the problem from occurring in the future. I was pleased as well with the cost. I highly recommend iFixandRepair!

From the owner: Dear Customers We Fix all kind of phone repairs and Tablets Watches and computers ,if you want…read moreHonest and Reasonable prices see us soon Thank you have a wonderful day.

Almost always an unpleasant experience here . Why do i have to wait beind multiple phone sales and…read moretroubleshooting customers to get a 3 minute screen process protector replaced. Also filed a complaint previously d/t being placed on 12 month contract for accessories without my knowledge!!

Went in on Saturday to see about updating a couple of iPhones. Turns out all our phones were due…read morefor an upgrade. Marcus (I think that was his name) was very helpful and not pushy in trying to get us to buy phones beyond what was covered by the allowable trade in plan. Unfortunately, the ones we wanted weren't in stock, so they were ordered to be sent to our house. With two more phones at home that needed updating, we also ordered to phones online. All phones arrived on the earliest expected date. We ran into an issue activating them ourselves, so we returned to the store after work and arrived about 35 minutes before the scheduled closing time. The store manager, Cassy (?), took the time to review each phone and be sure all aspects were working and replaced all our SIM cards. She was friendly and her customer service was on point. We were also impressed that the other associates were working together on store closing protocol as it was a few minutes past posted closing as Cassy worked on the last phone. Another associate, Janay, came by to make sure everything was running smooth. She was just as friendly as her manager as we chatted while the fourth phone finished. Cell companies are not a fun place to visit and I have always likened a visit to buying a new car with all the back & forth. However, we have always had a positive customer experience at this location (and we have been patronizing this place since it first opened as a Sprint store!) Kudos to the managers and staff. Customer service at its finest at this store.