If I could give negative zero for my review i will give if to them. They don't know or will not…read morehelp you after buying the phone if you have problem. And they are arrogant and argumentative. Pls pls pls don't ever go to these place. Go to another Verizon store. I bought my phone with them and told me if I trade in my phone, my new phone will be free. But when I get my Verizon bill I was surprised because my bill doubled than my previous bill and I have to pay monthly the new phone. I went to the store but they have a new version and they didn't help me at all. Arrogant and argumentative to client. I have to call the Verizon and help me to reduced my bill to that I have before. Pls don't go to this store the Russell cellular Verizon in melrose park.

Ariana had THE BEST attitude and was extremely helpful and efficient with helping my family and I…read moreactivate our eSIM cards. Such a kind worker this location has. Would not waste a breath at the ELMHURST or NORTHLAKE locations. Elmhurst should just be shut down lol.

stopped in for a payment and they offered me the great deal on the phone. no over charges or hidden…read morefees. manager name Jennifer was so nice and helpful. She knew how to help and was very informative. will come back again for sure

The store was empty... there were many workers available. I stood there for a few minutes -- it was…read moreas if I was invisible. Then two other women walked in. "Hello! Welcome!!! Let me get you checked in." This store still doesn't like me. Fine. I'll just give my money to a different store. The five star previous review is for a different store.

Clavell was helpful in setting me up with a replacement iPhone. I could wait until the new SE comes…read moreout tomorrow, but I'm lazy and inpatient so I just bought an iPhone 8 and I'm very happy. Due to COVID precautions, staff are unable to touch customers' phones, so I'll sort out the SIM card thing later tonight. I like the strict COVID precautions and it is good to see the staff adhering to them. Clavell gave me a sheet that explains how to set up my new phone. Easy access to this location, right off Mannheim and the Ike. Free parking. Quarantine hours are slightly restricted, but they are open to 6:00 pm today, so I was very happy to get in and score a new phone today. Great staff. Very clean store.

Amigos Wireless & Repair, hands down has the best prices for repairs!! I went to the Melrose Park…read morelocation and was pleasantly surprised on their knowledge, friendliness and products. I went there to repair my Apple phone and was very happy with the results and how quickly it was done. They also honor the warranty for 30 days. I had a small problem, and they fixed it right away. The best hidden secret in Melrose Park!!!!

We went there today for a cord for iPhone at the time we found out they also repaired cracked…read morescreens I had mine repaired they did an excellent job for minimal price. I would recommend them highly to anyone

Beautiful retail space here located just East of Harlem Avenue. They have a private parking lot ,…read moreand signs say you need to scan the QR Code before exiting the vehicle, for parking. Ok, did that. They have a self help kiosk inside to pay your Bill, it's towards the back of the store. I did have some questions and found the staff to be very helpful. The parking app wouldn't stop generating messages and I couldn't exactly figure it out, as the messages were not matching the current parking situation. Was confusing somewhat. I went back inside the store and Dj , as well as another young lady were very helpful. They gave me a Code to enter and she said it was a systematic parking app, not to get too concerned. So do not forget , you should ask the retail staff for the code before you leave so you don't need to get frustrated with that parking app. I think they had a lot of new items in the store. Samsung mobile phones have a new product, worth checking out. Looks cool. I do think the Internet service they provide is a reasonable cost and I appreciate the value for the money. Again, thank you to the staff here , another gentleman I couldn't remember his name, but all were kind and helpful, Beautiful area to explore, Oak Park.

I believe his name is Jarvis... not sure. Very friendly. Great customer service. I will definitely…read morecome back because of him.

I walked in today wanting to switch from AT&T and to upgrade my phone. I honestly wasn't expecting…read moreto be helped in a timely manner or to actually switch that day and walk out with my new phone. (I guess I'm just used to AT&T's service.) Not only did they make sure to help me within 10 minutes of me walking in, they got me transferred with new phone in hand in less than a half hour. I was very impressed! Daniel helped to make it a quick transition despite my old phone being unable to download the T-Mobile app, AT&T's website and in addition to me not knowing my AT&T passkey code or account #. I couldn't believe how fast he made it happen. Thanks for your help today and thanks for better service than AT&T!

I walked into this T-mobile store this week looking to ask about upgrading my family's phones…read more There were 5 or 6 T-mobile employees there and no customers. A female employee asked what I was looking for and proceeded to behave as rudely as she could toward me, talking over me, repeating her answers loudly and with a lot of attitude. I don't know what her problem was, but she really seemed to resent my questions. I had to ask them because T-mobile has some very complicated promotions for phone upgrades and they are confusing. There were plenty of other employees standing around who probably could have handled my questions without the attitude and the nastiness. But they just looked on or at their own phones. I am a longtime T-mobile customer with a family plan and numerous lines. I was considering locking in another 2 years in order to get upgraded phones. But I don't want to be treated this way and will be shopping around with other carriers now. Ugh.

Jesus took great care of me. I messaged him on Yelp after an unsuccessful appointment at the Google…read moreStore for my Pixel 6a. I was using my laptop to find repair shops and making phone calls was not possible for me at the time and he responded fast. The corners of the steel frame on the Pixel were bent from previous drops and a new one is needed for the new glass to sit flush and properly. However, the Google Store was missing the steel outer frame which is necessary for the new glass to be installed and they said because this model is a few years old and they are not receiving new parts for it. Jesus knew I needed a phone right away so I could get back to my job and my funds were super low and I couldn't afford to spend $400-$500 on a new phone so he did his absolute best to work around the damaged frame issue for me. He managed to get the new glass in there but the bent frame caused several hair-line cracks across the bottom half of the screen but the phone worked again! It didn't really look to bad to be honest. He wanted to make it right for me said he will order another glass and install because he had an idea of how to repair the frame for me and would do so at no extra charge and he would call me the new part arrived. He let me take the phone home to use in the meanwhile. I would absolutely recommend this place for cell phone repairs. Jesus is honest and very helpful.

Very rude associate on the phone. Hung up while i was asking questions…read more Attitude is crazy