Internet was going out every two days for a few hours at a time. I called and spoke to a…read morerepresentative every time to see what was happening. They let me know all outages were SCHEDULED!! Why would you schedule outage during the daytime/work week? A lot of us work from home these days. I think they could find better time to service. Beyond the outages, our internet service has been extremely unreliable. When online the service cuts out to where we have to log/sign in to portals (work from home) 6-10 times throughout the day. The internet service is glitchy at best. My husband called and made an appointment to have a tech come out and address our issues. The day of the appointment they sent a text to me (see picture) on my phone. I responded C. I confirm. The text said they would be here shortly. With that information my husband went out front yard to wait for the tech. In the meantime, for an unknown reason they then called my husband's phone, inside his office so he didn't answer (cause he was outside waiting for them). Because he didn't answer they put our service call on hold and dismissed us because he didn't answer. But wait.... I already confirmed. Their automated system is a joke. We already confirmed to come. Now time taken off work was wasted because they will not be here like they said between 8 - 12. Now it's 8 - 8pm!!! I called again and the attitude I got was ridiculous! I asked for a supervisor and he didn't do any better. All they did was make excuses and defend themselves. Now the tech will be here between 3-4pm. Poor customer service. It's a monopoly as they are the only option. Good luck if you move here. You will pay to be mistreated. If I could leave them I would do so in a heartbeat. Almost $400 a month for cable and internet... that barely works and customer service redos that value themselves more than their customers. Hey customer service do you feel better? You won. I have to wait all day for service I PAY FOR!!

I scheduled a service call and provided Mediacom with a phone number for contact. They sent an…read moreautomated message to a number not associated with my account to confirm the appointment. That person cancelled the appointment, completely unknown to me. When I called to see where the service technician was, they informed me I had cancelled the appointment, which of course I hadn't done. They could not reschedule the appointment for the same day and only offered dates when I was out of town. Frustration!!!!!!!! I guess I'll just watch TV with no sound, which I was trying to get them to fix!

My 84 yr old father-in-in-law has been in dispute with WOW for 9 months--since May of 2020. WOW…read morecable service stopped suddenly around May 8 during COVID crisis. There was no response from WOW on phone calls, email or visits to their (suddenly abandoned) office in Dothan. We returned the equipment, and sent a letter cancelling service and requesting a refund of the May prepayment. Instead, WOW continued to bill my father-in-law for ongoing service. After months of trying and after 3+ hours waiting on the phone, we finally talked to a customer service rep in the summer. He said the issue was taken care of. Nevertheless, WOW has not refunded the prepayment and continued to bill. This is the worst customer service we have ever received.

Best wifi and cheap! Won't switch ever again, very understanding provider too, definitely recommend…read morethem

If you have computer or communication problems this is by far the best place in town to go!…read moreExcellent fast service, usually same day. The guys who own the company and the others who work there are some of the best people you will ever meet. You almost want something to mess up so you can call them and see them.They are awesome! And for the service they provide the price is great. Great people, great service, great price! Can't beat it!

Overpriced slow service, which goes in and out daily and the company always adds EXTRA fees! They…read morecharge you for technician visits when your service isn't working! Then, they add extra charges here and there and make up reasons for them. I DO NOT RECOMMEND THIS COMPANY.

I have been on the phone with3 (three) WOW reps and I'm pulling my hair out. WOW customer service…read moreis about the worst i have ever dealt with. I have just (3) three request. !. want to sign up for auto pay on my computer. 2. I want to speak with someone I can understand. 3. I need a 4 digit account code. I was never asked from the installer for a pin code so I never gave one. Now I'm told I had to give one which i didn't. I was told we would have a 1 Gig up and down load speed, I have 31.6 down load and 5.69 up load. I just recommended my neighbor and I'm regretting it.