Drove 30 minutes from the ranch over to the Kyle store to activate a phone for my 10 year old. Wait, lets back up a bit. I called 3 times only to get voicemail before driving over. Upon arrival, the two idiots working told me the unlimited talk and text plan I wanted didn't exist. Drove back home and re-visited the website to see the plan right on the friggin' screen. Needless to say Natty and the other dude who didn't have a name tag should be canned and replaced with folks that know what they are doing. UPDATE: Went to the San Marcos store the next day and got exactly what I needed...Sad these stores are run by the same company....What a difference. read more

T-Mobile - Mobile Phones Near Me - Kyle, Texas

I've been at this location a few times. I always seem to get a strange vibe with non-helpful/rude employees. I went last night to return a pretty much useless Gateway 5G home internet device. As soon as I walked in, this guy came up to me to see what I needed. When I told him why I came in, he basically waved/shood'd me away and said "you could've just taken it to UPS!". I said I came in here because I wanted proof that I returned it back to the store, & I wanted a receipt. He turned around with the box (after rolling his eyes at me) to process the return. Handed me the receipt and went back to looking at his phone. I asked him if he was really trying to make me go to UPS. He said, well you could have just gone there instead. Wow! I'm sorry that you're working there, and you actually have to do your job. He's lucky I didn't work for corporate. #T-Mobile pay attention to your employees at store level. read more

Absolutely the best customer service! Michael is the manager at this location and is incredible! He is very patient and knowledgeable about every product & knew the answer to every question. He made the transition from a different carrier over to T-Mobile painless and very easy! I've been to other T-Mobile locations and was concerned my concerns would be dismissed here, but that was not the case at all! He broke down all of the math down to cent for us! I'm super grateful!! Big shout to Chris as well! He stepped in and helped while Michael helped others. Chris was very kind, patient & answered all of my questions regarding phone comparisons and accessories. Fantastic location and customer service!! Highly recommend! read more

If I could give them a negative star I would, came in to add a line and purchase a phone but they tried over charging me, and not only that but they do not tell you about what they are adding to your account unless you ask. Be careful with what they offer you, the lady even tried telling me that I had to pay for shipping through the TMobile app??? If she works there she should know better how the process works. read more

I had a prepaid account for a few months and I went to a post account. I had to get a new number,ok I'm fine with that. The prepay account was closed and I thought it was done. I look at my credit card statements and I'm still being charged for the prepaid account that I use to have. I have called tmobile many times and spent up to an hour or two on the phone trying to get my money back. I get a call saying do you want to close your prepaid account I said yes. A month later I still don't have any of my money back and I will probably never see it again. I would not use Tmobile prepaid ever again. The customer service does not care about the customers at all. I also will never buy a phone from T-Mobile they will rip you off on trade in also. Update after a battle they gave me my money back. read more

Bait and switch! Went in last June to get my daughter a new iPhone. The Manger talked me into getting the bug one get one deal. Swore to me over and over that it would lower my bill. I questioned him multiple times and he kept doing the math saying it would lower my bill by $30. Well my bill came and it was $50 higher. I went back and he said there would be a couple months of fluctuations but would be lower in a few months. Well 8 Months later my bill is still $30 more. I guess there was a big commission to sign people up for that. Avoid this branch of T-Mobile and the manager Chris read more

I'm very satisfied with the purchase and allude the Collin gave me on 4,13,2019. Collin was very kind and answered all my questions. Excellent seller. Thanks Collin! Miriam read more

Shitty people working here, incompetent employees who does god knows what -managers can't seem to figure out the fucken problem. Managers cant take responsibility for their shitty people, getting all defensive about how she wouldnt just not get back to customers and shit.... Incompetent managers who want to explain the whole process of what they plan to do to fix it -i dont give a shit i just want the problem fixed. Dont tell me youre gonna process a refund to resell it in they system to bypass a b and c... i dont need to know all that shit, just fix the damn problem. District manager and store managers don't understand the meaning of calling a customer back when they say they will..... even if you couldnt fix the damn problem by the time you said -fucken call me when u say u will to tell me youre still working on it and give me a new fucken follow up time bitch. Got one star only because there is no option for ZERO. read more

This is not a Tmobile corporate store. It's an independent store, which means, they don't follow T-MOBILE rules, regulations, or ways of doing business. The store manager and several of employees told me they don't have to or want to follow T-MOBILE guidelines. The lack of customer service, not only from manager but it's employees should be a slap of the face to T-MOBILE, if they represent T-MOBILE. I try to ask for a corporate phone number or whoever owns this independent store. But I was told they didn't know who own them, or maybe they didn't want to tell me. Manager was not in store again, so again employees were running the business and couldn't or wouldn't answer questions. From know on I will go to a corporate owned unit, never again will I do business with store where I was mistreated. I have been a T-MOBILE customer for several years,but that didn't matter to them. read more

They have my phone and will not give it to me because the manager is not there? What a joke Moving to Verizon after 10 years! read more

Extremely poor customer service. Waited 20 minutes without being helped. My daughter who just barely got potty trained needed to go to the bathroom so my wife went into the restroom and one of the horrible customer service representatives ran into the bathroom after them and told them it was for employees only. My wife said it was for my daughter who might have an accident if she didn't go now. They told us to go to heb next door. We left and will be using a different store. read more

U got to watch these guys they tell u everthing is in the package but the charge you on your bill at the end .and if u go into the store at this location u better have half a day cleared because they are slow and make many mistakes. read more

I love what t-mobile offers, but sometimes their storefront sucks due to bad customer service. This one, however, is amazing and the people that work here really make an effort to take care of you and don't try to charge you for silly things like a new sim card when you get a new phone. Good stuff. read more

if you have a choice of T-Mobile stores to visit do yourself a favor and so NOT go to this one. Their customer skills are lacking. They'd rather talk amongst themselves than help the customers and they flat out lie. Never had such crappy service from T-Mobile before! read more

Really great service. I've used a lot of cell carriers, but the communication with t-mobile employees is by far the best. They help me with anything and everything long after I signed on to their service. Virgil was really great helping me upgrade my phone. read more

Please do your self a favor and don't go to this store! Terrible customer service!!!! Employees do not want or care about your business.Hope this review is helpful to you and avoid them at all costs. read more

LOVE. LOVE. LOVE T-MOBILE. As soon as I walked in I was greeted by all the friendly staff. There wasn't a long wait at all about 30 seconds. I've been with this company for four years and have never experienced such great service. I tried to read everyone's name tag but I couldn't and I wish I remember the other three gentlemen who were helpful but I had a wonderful experience with Kelli, Devin and Christopher! I changed my account from prepaid to postpaid, for insurance on my phone and upgraded from an iPhone 4 to an iPhone 7 Plus! I saved so much money AND TIME! I was in and out like a light! They didn't pressure me to make any purchases or push me they took they're time and made me comfortable and welcome. And when I had a problem they fixed me up quick fast and in a hurry. Love this group and store. Will definitely be back soon. read more

I have been with T-Mobile for 14 years and the disorganization with this location and the lack of knowledge is very frustrating that I can't even with this place read more

Lazy lazy lazy people. The manager is never there and if he is, the lazy people say he is not. I've gone to this store several times and always get the same feel that they just care about their sales and not customer service. They need to be shut down. read more

Wow where do I start. How about a 5 year customer. The staff is a bunch of kids that are completely incompetent. We go in to pay off our tablet and fit bit they accidentally pit it toward our phones and now the can't reverse it with out us paying some outrages fee causing my wife not be able to get an upgraded phone without paying 225 dollars. I will be changing provider even of it cost 300 extra per month. There customer service is out sourced to India could give two shakes less. Stay away be aware read more

Great service. Jazmin is the BEST!! They take care of you long after the sale.