The employees were very helpful and knowledgeable. I experienced spotty cellular service to which the store manager immediately offered, unsolicited a Cellspot device necessary to boost my service. I was very impressed with the customer service of this store. The manager rocked. Thanks!! read more

My husband and I went to the store to see if the service with T mobile would be better than with Cricket from our location. Ethan greeted us and was very outgoing and friendly. Please don't let this influence the next customer to the Jacksonville, AR location. We bought new phones because he said it would make sure of better service. He told us, he was sending a booster free of charge to the house, to make sure we would have no problems. As we were trusting him to take care of us, he said you also get a free tablet today, but of course you have to pay the taxes on it, like you did with the 2 phones. I didn't find out we have to pay for service for the tablet until I got the first bill. Please I urge you to ask many questions before taking this young man at "just" the information he is providing. I was promised, twice by him yesterday that he would give me a call back. I did not hear from him so I called the "corporate office" and boy was that a joke. Everything has to be handled out of the store. What corporation allows the individual locations to have all the control? The next day: Since talking with the manager Doug, says he is willing to do what ever it takes to make me happy. I am going to see how this goes. The service is still a problem in my area. I believe the Corporation should up date their coverage map, because it shows my area fair but if it weren't for WiFi through my cable company, most of the time, I would have no service. Cricket was better. read more

Went to the store in Jacksonville,Ar. Associate Kevin Glover waited on me. I told him I was interested in changing my service, but I wanted to keep my current phone and number.Kevin showed me what plans were available and how each would benefit me. I was offered a new program to buy a new phone. When I said I wasn't interested that was end of trying to sell me a phone.Kevin was curteous and professional, when I get ready for a new phone I will check with T-Mobile and Kevin first. 10's to you Kevin for a job well done. Ron read more