i would give Suddenlink (now Optimum) in Cabot, Arkansas ZERO Stars, but that's not an option. We experience more outages than i can count.

Horrible cable and Internet company should be shut down some scammers got a hold of me and a few others accounts and be making fake payments that all been returned the scammers took money out my account I had to report and close my account Optimum knows about it and still letting people make fake payments I provided them with everything still letting someone use fake information they're not secure please find another service Don't use them try Connect to first read more

Our internet is out more than it is working. We were told that if it's not out for 24 hrs you can't get a credit. It is out every day and that doesn't matter to them. Their customer service is terrible. Go with ANY other provider!! read more

Constantly losing connection to the point where I can't game, play videos, or work from home reliably. When you do get someone from support nothing is ever fixed. I am attaching the amazingly bad packet loss I get. Service is way too expensive for the quality of the service. I am counting down the days until the fiber install is finished in my neighborhood so I can leave this garbage company. read more

Optimum Cabot - Television Service Providers Near Me - Cabot, Arkansas

My connection is dropped at least five times a day, sometimes 5 times an hour, it's like a box of chocolates, you never know what your gonna get with optimum, Absolute garbage, I hope my review saves you from getting scammed by a terrible company, Absolute garbage read more

Optimum Cabot - Me testing the internet connection on my console everytime it goes out to attempt to restore connection, to no avail. - Television Service Providers Near Me - Cabot, Arkansas

Customer service at its worst! Let's work together to rid ourselves of this type of company that preys on our elderly! You've been warned. My 82 year old father was wondering why he had a $400+ bill and it was because he went over his data. Instead of suddenlink adding 30 bucks on his plan for unlimited data they decided to upcharge 2 months of data overage fees. The retention person on the phone agreed to waive the charges and change the plan to unlimited, 30 bucks a month extra when she said her boss said no way! Way to treat your customers suddenlink! I wish there was a lower score to give. This practice should be illegal. Way to look after your elderly in Cabot Suddenlink. I hope you (Suddenlink) get what you deserve. I have no other internet options for my father but I refuse to use this company! Update, couldn't even return my equipment because the suddenlink building was closed. read more

If I could give Optimum (formerly Suddenlink) less than zero stars, I would. I had to make the choice to lose my house or my wifi in may because I lost my job. Noone seems to want to answer the question as to why I'm still being billed for services I'm not receiving bc naturally, and as expected, they shut off service due to nonpayment. No, I didn't bother to call them because I had already played the run around about canceling services with them in June of 2022 which finally ended in me accepting 6 free months of service just to get off the damn phone after almost 2 hours. read more

Do not get this service, go century link. Way to expensive for the type of service they provide. I've had my connection go off on completely sunny days for no reason. Recently I've wanted to cancel services with them and it's still been an ongoing problem having someone to come out and pick up they router they charged 80$ just to install. Customer service is by far the worst I've ever experienced in any company, all employees are unbelievable rude and when frustrated trying to talk to them kindly, I was laughed at, told I was going to be put on hold, and then hung up on. This company are borderline scammers, save your time and money by going with another provider. read more

It was a great day when the time finally came to call and cancel our services from Suddenlink. We are selling our house and this was the first utility to get booted!!! I originally went with Suddenlink because of price, but as anything else in life.....YOU GET WHAT YOU PAY FOR. What I thought was a locked in rate, ended up being a rising cost every so often for no reason and for the same inconsistent Internet service. I can't even begin to explain how useless Suddenlink's customer service is. Their automated system is more competent than their people. When Suddenlink sent a "contractor" to install my internet, he used some kind of outdated coaxial cable from 1986 so my service was garbage right off the bat. When I called and a tech came and diagnosed the problem as a bad coaxial cable, Suddenlink claimed I was responsible for paying to have a New cable installed. Needless to say I went to Home Depot, bought my own cable and installed that sucker myself. My service often cut out completely and 90% of the time I was not receiving the Internet Speed I was paying for. I would not shed a single tear if this company went belly up and disappeared. There's not a chance in hell I would recommend Suddenlink to anyone even as a last resort. They absolutely suck!!! read more

Had Cable installation scheduled for today from 8 - 11 Well they showed up I had noticed. Went to do something and 5 minutes later they were gone. Didn't knock on the door or anything. So I called the office they said they would reschedule for another day. I said no you won't your not getting my money and your service sucks. I called the installer and he tried to tell me that they took my appointment off his route, I said why, you were already here. I told him he was fibbing he just didn't want to do it. I'll wait until First Connect comes to town. read more

If I could give lower than one star, I would. terrible internet with terrible service, we have called people over multiple times but it seems the extent to what they do is limited to shutting the router off and on again and saying they'll "look into it". F yourselves read more

DO NOT USE THIS COMPANY PAY AND GET CENTURY LINK INSTEAD! This is why.... I wish I could leave negative stars!! We moved into our new place this past Saturday. The technician came out and said we didn't have any lines run and could not set up service. He pointed in the air to show there were none on the poles. We explained the previous owner had sundden link so we know there are lines run. He didn't listen. We looked around the house and found them in the front the yard lines that ran to the house and they ran up to the under pinning of our new home. He had taken off already. We called and talked customer service. They made another appointed for that same day from 11-2. No one showed up. We called many times. They gave us answers like, "he's on the way", "your next for a visit". Finally 2 hours after the scheduled time, they said the "tech made notes our lines were defective." How would he know if he never looked for or saw the lines!?! LIES!!! We were promised a manager call the next day, even though it was a Sunday. We asked are you sure and they promised we would get a call. We didn't get one. We finally got a call 2 days later they sent some one out. Different guy and he was nice and professional. We were told there would not be an immediate charge for the service and now this morning I am negative in my bank account with ano uncertain fee because they took money that I was told would not come out. Once again I am WAITING ON A MANAGER call. This company is terrible handeling their customer service issues. They lie from their technicians all the way to managers. I would recommend paying the $88 and going with Century link! read more

I have had suddenlink internet since July and the cord has been running across the street the entire time. I have called and gone to the office multiple times and they have had multiple excuses to why it has not been buried yet. Now the cord is shredded and the internet is completely out. Supposedly they can't get anyone out until Thursday to replace the cord that is just running across the street. I am fed up with the service both customer and internet service. Paying $70 for just internet and they can't even do their job is ridiculous. If I could change to another company I would do so in a heartbeat! I need internet for nursing school and I can't even do my school work in my own home.... read more

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They suck.... trying to end my service two weeks ago, told me to call back on the 8 th. Of Feb. called back on that day, told me that I owe 12 dollars. Tried to talk to someone, spent 30 minutes trying to find a live body. COULD NOT SPEAK TO ANYONE. I have had it with them. They what needs, have to call me, am SO PISSED. read more

Suddenlink has the worst customer service I have ever experienced. They encountered a problem with my 'auto-payment' and rather than contact me they let it go until they could charge me a $10 late fee. They also changed my account number for some unknown reason. When I called to check this out they said it was either my banks' fault or mine! My bank had nothing to do with this since other accounts I have billing through them had no problems. They somehow had a mix up and went for the late fee rather than contacting me to resolve the problem. Very poor service when I called and an attitude from their representative. I'm looking for another company. read more

Worst service I have had to include: 2MB speeds when I paid for 30. Horrible customer service. Hidden charges that raised my bill 20$ once I removed home phone. If there was anyone else I could go to I would. Suddenlinks service is terrible, I would give them less than one star if I could. I called the company for tech support for the 3rd time after being told how to fix my router. So not to get misguided again I asked for the technical supports name and extension. Once again I got the run around. I called back and asked for Chris and gave his extension, only to be notifed there was no Chris in tech support and they didn't "use" extensions. Suddenlink is truly the worst service I've ever experienced. read more

Fuck suddenlink. Scammers. Cancelled acct, turned in equipment and was told and shown that acct balance was paid in full and clear. I should never hear from them again after I move out of state. Two months later, receive a bogus charge that has to be paid in two days or sent to collections. After wasting an hour of my life on the phone with a representative and supervisor they wouldn't honor what their employees stated to me previously, nor could they even get to the bottom of it and give a valid explanation and continued to contradict one another. I would never do business with them again, and wouldn't have done business with them in the first place had I known what kind of mess they would make. Not recommended. read more

Worst service I have seen. Antiquated equipment, poor coverage of WiFi, service techs are rude and do not care leaving a web of cords spread out all over your furniture. If you can get anything else, do it. Cancelled cable it was so bad and so high but stuck with poor internet. read more

I've had cable television service since it was first offered in the mid 1970s - in 4 states, 5 cities, and several different providers over the years as companies came, went, and changed hands. I've also watched cable TV in hotels from coast to coast. SuddenLink is the WORST(!) cable TV service I've ever had. The line-up just plain stinks. We have the package above basic and are unhappy about the line-up. We decided to upgrade and looked at that line-up - no better. We'd like CSPAN2, H2, Science, Fox Business, and the Sportsmans Channel. Not on Suddenlink. You tell me, what kind of moron management can't figure out that The Sportsmans Channel is a MUST HAVE in rural Arkansas? - Idiots! My TVs are HD and cable ready. Not on Suddenlink. You have to have a Suddenlink box to see anything. That means an additional remote which renders my TVs' remotes virtually useless - except for on/off. They charge extra for HD. Their whole television service just plain sucks. However, I dislike satellite even more. The internet service is good. I don't have their phone service. The ONLY reason I don't switch to satellite is because of the cable internet. Unfortunately, this is the only cable provider in town, so I'm stuck with them. DAMNATION!! read more

This internet service is absolutely terrible every single day for the past 3 months my internet has gone out not due to inclement weather or anything it'll be bright and sunny and all of a sudden the internet goes out for 2 hours. I reallyyyyyy wish that there was another isp available in my area cause it's not possible for anything to be any worse than they are read more

Why no rating of 0 available. It has taken me six weeks, on two occasions to get a service person. Then, three times sent worker out for WRONG job. Need my cable buried. On hold for an hour. There is no way to get aocal person or to visit a local office. read more

Billing department, customer service department can't help you have to wait 24 for a supervisor to call back. I paid my April bill in full before I moved than the charge me additional $45 for April after I moved. Now want me to pay another bill before they fix the problem. I moved April 9. I paid April 1 for all of April. Now I paid 45 dollars on May 3 which they are saying in for April bill. After calling them many times to fix. No help at all. They're try to say a credit was add to your bill for April. No I paid it then moved. What a joke I guess they think I'm stupid and can't add. 307.00 for April. read more

It depresses me I'm forced to use their service. Suddenlink as a whole has been unreliable, unhelpful, and pathetic. Customer service is a joke you gotta solve a puzzle to hear a humans voice. Their technicians have to comeback after they mess stuff up and make you wait weeks. read more

garbage service with a rip off price. you may pay for 150 mbps, you may get 15 mbps max

Save your money, just pay your cell phone provider the extra $100/month, Im on base, if there isn't someone tampering with the box outside its random outages on a clear day. It should not take 3-5 days for a tech to come out and I should not be charged for their equipment not working, they force us to rent it and charge us to fix it. That is borderline illegal I'm sure, but the point is, it takes so long for anything to get solved and you have to pay any time anything goes wrong no matter who fault it is. Cancelling my service tomorrow (06/25/19), good-bye suddenlink enjoy loss of business. read more

Where to begin? I suppose 8 WEEKS ago when our internet quit working would be a good start even though we have always had horrible service with Suddenlink. Week 1 - Internet stops working (again) so I called "customer service" in some foreign call center where all the male employees I get are all named "Mohamed." Can't understand half off what he is saying but we finally set up an appointment for a technician to come look at it. This is after the standard "unplug, wait 30 seconds, plug in, oh it's still not working routine." Week 2 - Technician finally comes out to look at it. He does the same "unplug, wait 30 seconds, plug in, oh it's still not working routine" and gets nothing. Goes out to check the box out back - nothing. Checks line and says it's a bad cable and that it's out of his hands. Maintenance crew problem he says and then leaves so I call the "customer service again." [repeat scenario] Week 3 - Another technician comes out. He says the same thing. I ask him who sets up the maintenance call because "customer service" Only sends me technicians. He says he will call it in. He doesn't. Week 4 - Cable still out. I call the "customer service" again. This time they tell me it's a modem issue on the phone. Apparently when I "upgraded" to the highest speed they were supposed to bring out another modem. They didn't. Technician is scheduled to bring the modem to fix the issue. Week 5 - Cable still out, technician arrives, installs new modem, says it doesn't seem to be a modem issue, unplugs modem, goes out to truck and then leaves. No explanation. I call "customer service" again. Week 6 - Cable still out. Technician arrives and does all the aforementioned steps and says it's a cable problem on the pole again. I tell him to call the maintenance people because "customer service" doesn't know how to. He texts and then shows me the text. Maybe maintenance will show this time. They don't. Week 7 - I'm beyond ready to start loading the gun but the Holy Spirit says no. Oh, did I mention the cable is still out? Call "customer service" again, tell them to send maintenance and not a technician because technicians are useless - he doesn't. "We have to have a technician out first" he says. At this point I have seen every technician in the local office at least once and they haven't been able to do anything remotely cable/internet service related. "Mohamed" scheduled another technician. I ask about the monthly bill I just received. What about a credit because it's been 7 WEEKS of no service. Keep paying it and we will credit when it is fixed. Week 8 - Technician arrives and seems scared to knock on my door. I tell him I'm tired of the whole "unplug, wait 30 seconds, plug in, oh it's still not working" weekly routine that we have going, so I tell him to call the maintenance guy, not text. He calls and I'm told I'm a "critical priority" now. Maintenance guy comes out (I'm hopeful), works on line (I'm getting excited), fixes the other 4 people who don't have cable/internet on my street and leaves after 3 days of work. Did I mention that MY cable is still out (excitement gone)? Call "customer service" again. Technician will be out next Wednesday (Week 9). . . . . . read more

This company is horrible to deal with! Like one of the previous reviewers, I wish I could leave a negative stars review of Suddenlink. We ended up having to quit them mid-December of 2019 because of their poor customer service, and the poor attitude of the people (if you can call them that) that man their customer service line. We had cable TV, and internet through Suddenlink, and switched services to two other companies to replace what we had been getting from them. And Suddenlink has continued billing us, and adding late charges. I called them today to ask why they are still billing us, and they said they haven't removed, like, the physical cabling or something. Hell! They've had two months to remove it! I suppose I could remove it, if that's all it needs for them to quit billing us, but they might not like the result. I might accidentally disconnect some of the suckers who are still using their services. (Can they keep billing us perpetually into the future because they aren't removing their cabling? If so, that is very, very unfair.) The customer service people are despicable people who do nothing but stonewall, and try to continue billing you, and intimidating you into paying it. There needs to be a special place in Hell reserved for Suddenlink customer service associates. read more

HORRIBLE and LOW-QUALITY! UNPROFESSIONAL staff who are rude and condescending. Do yourself a favor and cut the cord. Your TV bill will drop to $0 per month. As soon as I get back to my mom's house in Arkansas, she wants me to dump Suddenlink and hook up the TV antennas I got for her last time I was at her house. Suddenlink continues to be RUDE to my mom on the phone, keeps increasing her EXPENSIVE TV bill (almost $100 for basic cable a month??? REALLY???), and won't give her any breaks on her bill, even though she's had their service ever since they came to the area. Old, inadequate coaxial cable wiring, and they won't replace it (it's the original 30-year-old wiring that was installed when she first got cable TV in the 80s). They charged her $60+ for coming into the house, only to tell her the cables behind her TV were too tightly rolled, unrolled them, and then she got $60+ extra on her bill for a house-call. And the cable TV still breaks up all the time, so that was $60+ WASTED. I absolutely HATE Suddenlink. I can't wait to get to her house to DUMP HER CABLE TV. Besides, with 60 or so channels, there is NEVER ANYTHING ON. She usually watches the LOCAL channels only, which come in perfectly with the antennas I tested out for her last time I visited (and they're in REAL HDTV, not the condensed and then uncondensed signal that Suddenlink provides with their "HDTV" service). Do yourself a favor and weigh out in your mind how much this crappy cable service is worth and consider DUMPING Suddenlink. If you have other services with them (which my mom does not), see if there are ANY other options available that would certainly be better and/or less expensive. To Suddenlink, I say, "BYE FELICIA!" read more

suddlink is the worst company of all time for 20 years they had my service address wrong then disconnected my service when i tried t i get it back spent 3 days finally tokd them i didnt want the service back and now they are charging me for service i dont have read more

This is probably the worst internet company I've ever dealt with. The internet speeds are fast so that's a plus, but the reliability and the pricing are just awful. In my own opinion there shouldn't be a data plan for household internet, it is very easy to go over your limit and be charged with hefty fines which force you to be on their unlimited plan which is way more expensive. Then there is the reliability. The internet goes down several times a month every month. It's rediculous, and it doesn't help when the customer support is absolutely rude and don't help you at all. What makes it worse is that I'm stuck with this company because they have a no compete contract in my area. read more

I have had many problems with TV service call a few times and tried the online thing and both are shit. They have never fixed the problem I asked to change my line that has been up for 30 years told me that was not the problem. they do not call you back when you leave a call back number. they take advantage as being the only one that offers cable in the area. So they really do not care if they service you or not. Am talking to the wife about just canceling. This is a shitty foreign own company. They do not care read more

ZERO customer support. This company makes promises they can't keep. They creep up on your bill, with hidden charges, and then there is NO way to talk to a person, unless you are a new customer wanting to sign up. Would not recommend them to anyone at all!!! read more

Best Service from a cable company I have had in a long time. The internet is very fast. Much faster than the last two providers I've had. They even offer HD cable and phone for the whole house. Prices were very reasonable read more

This place is a joke, they go out and repair our internet router because it keeps on going out and then right when the technitcian left it went out and they say their internet is fast read more

I give sudden link two stars because quite simply put; they suck! I have never in my life has so many problems from one provider. Last month it was the Internet, it kept going out and you had to unplug the box to reset it. This month it's the cable. My service comes with TiVo. I record a lot of TV series. For the past two to three weeks every night atleast one of my shows don't record. They show up on the recording list with no conflicts but when I go later to watch them they aren't in my shows. These are shows often times that aren't on Hulu, or Netflix or on demand. Shows that I now won't be able to see til sometime in the future when they become reruns. Thanks a lot sudden link. Third thing, on demand, if I wanna watch something on demand I have to unplug the cable box and leave it off for 30 seconds. Then it takes 15-20 minutes to power back up and restart. I don't have that kind of time! I just wanna watch my stupid show before work but I can't. Thanks a lot sudden link. read more

Suddenlink chnaged the programs allowing local stations to put horse racing on METV. The programs listed are different now. We no longer get the regular 10 pm programs. read more