Oscar is a great help and super nice man on the west coast of PR. He is bilingual so achieving…read morepositive results are streamlined. His ability to educate and help repair a mission critical situation that I had and make it whole again was greatly appreciated. Highly recommend and look no further as this is your place for your PC help requirements.

From the owner: Utilizamos programas de diagnósticos para localizar la causa precisa de los problemas que pueda…read moreestar teniendo su computadora o laptop. Nuestra reparación es de forma rápida u costo efectiva para nuestros clientes. Análisis de sistema para la oficina y hogar. Reparación de Computadoras y Mantenimiento. Hacemos reparaciones en linea "online".

Martes 10 de diciembre de 2024 cambio de celular. Llegue a este local para los accesorios…read morenecesarios para proteger la inversión. El local las veces que ido está cerrado bajo llave y lo abre el guardia de seguridad. Me estuvo raro. Compré aquí la pantalla protectora, adapter para el auto y el cover. Me atendieron bien y encontré lo que necesitaba.

Last time I was here, I liked the service provided to us. I said that when it was time to buy a new…read morephone, I would come back. So I did. Unfortunately, they didn't have the model my wife and I wanted. I can't recall the name of the guy who greeted us but he was polite and informed us of some stores that would most likely have it. If they didn't, a new shipment would arrive during the week. We ended up finding the phones at one of the stores he suggested. Again, great customer service. I feel bad for not being able to give them the sale but I value the service and recommend this store. Also, the times I've been here, there is hardly anybody, compared to other stores. It is a big store with designated parking spaces in front.

From the owner: Visit the T-Mobile store in Guaynabo and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at #9 Arbolote Street can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Viernes 22 de agosto de 2025 continuo en las gestiones de accesorios para unos IPhone 16. Esta vez…read moreme tuve que mover de tienda hacia la que está en la avenida Degetau en Caguas. Este local también cuenta con estacionamiento y el local estaba limpio y ordenado. El personal me atendió muy bien y pude terminar la compra de los accesorios necesario.

I wish I could give Metro by T-Mobile zero stars for their abysmal customer service and their knack…read morefor surprising customers with unexplained charges. My recent experience with them left me frustrated and utterly disappointed. Firstly, let's talk about their customer service. It's as if they have a manual on how to be unhelpful and dismissive. It's evident that proper training in customer service etiquette is non-existent at Metro by T-Mobile. But the cherry on top of this disappointing sundae is their penchant for sneaking in charges without any explanation whatsoever. Upon purchasing a brand new phone, I found myself scratching my head over mysterious fees that seem to pop up out of nowhere. When I tried to get clarification on these charges, I was met with vague responses or outright deflections. The woman tried to tell me that those items were part of a promotion and not refundable. I told her that I did not recall her explaining that to me. She was even pushy trying to sell me a screen protector. Although corporate refunded the charges, I cannot in good conscience recommend Metro By T-Mobile in Ponce, PR. It's beyond frustrating to be treated this way as a paying customer. Metro by T-Mobile needs to realize that transparency and good customer service are not optional extras but essential components of running a successful business. Until they improve in these areas, I'll be taking my hard-earned money elsewhere--and I suggest you do the same.

From the owner: Switch today & enjoy America's largest 5G network.read more

Very professional service ,the employee Alecia Browne is professional.Good aptitude,smiling and…read moreopen to help people with technology issues. Busy place but they know who to handle. Again,5 stars.Thank you very much.

There is currently a 3 person maximum in the store due to COVID, so they have a line outside the…read moredoor and an employee will come get the next person. We're sort of used to phone company employees being unfriendly, so we were pleasantly surprised when the woman helping us was very helpful. The only thing is, they are the only TMobile/Sprint store on the Island, and they don't have a technician to fix your phone. ANY issues are resolved through insurance sending you a replacement phone. So don't anticipate that they will be able to fix any issues you might have.