BUYER BEWARE!!! Came to the store in October to see if they could lower my bill as a loyal customer of 20+ years. I had a family plan with three iphones/lines that was costing me about $270 a month. Told them I wasn't interested in buying new phones, as mine were paid off, nor adding anything to my plan. Tiago (manager) said he could definitely help. He spent about a half hour exploring different plans online and then indicated he found a way to reduce cost And charged me $100 to change plan. He ended up adding 2 Google pixel lines and home insurance, without explaining to me and without my authorization. Sent me home with two phones, telling me they came with the new plan and were extra phones to use with my current lines. I told him I didn't want new phones and he told me to give them away or sell them. Halfway through the transaction, he passed me onto another sales person (Chris) telling him that he had another appointment he had to take care of so the new salesperson had no idea of all that he had done. Two weeks later, my bill came $240. Next bill was $312. Then got another $70 charge which I did not pay because I figured it was a mistake. They disconnected the lines and charged me $70 + $35 for each of the five lines to reinstate Because of all his additions. This guy was very deceptive. I am still trying to work everything out through Verizon. Turns out this store is a third-party store and Verizon does not have direct control. I am still working to get the lines he added canceled And all my money refunded. What a nightmare! read more
