Ive been with them since 2016 as a internet customer as I have hot spot. I have gotten okay service…read morethrough the years over the phone until recently. About three weeks ago now almost a month my hot spot will not connect. I've spent hours and days on the phone with tech support and they keep telling me to do this and that and nothing has worked. Beyond frustrating. Then they sent me two SIM cards, but they do not work, then tell me my hot spot which was sent to me in 2022 has no warranty. I've paid my bill on time and this is the treatment I get. I was passing by my apt dumpster today when I saw an updated Hot spot device box in the dumpster. That's it Im done with T mobile FINISHED!!! Not one customer service person told me I needed an upgrade and they are horrible to deal with. I'm done, done done.. I will never do business with them again. Disappointed!!! Shame on you T Mobile I liked your business now you cant be trusted sorry to say and BYW my last name is not spelled with a J its a G you couldn't even get that right. I'm done!!!

Couldn't buy my phone because I didn't have a mask. First time a business in Decatur has made me…read moreleave due to no mask. This was the sign I needed to switch to a Linux phone and stop using T-Mobile. Lost a long time customer.

This company has been very dependable and provided the kind of service one that would expect.read more

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.