I called Spectrum intending to cancel my TV service because of the cost, and I was fortunate enough…read moreto speak with Sebastian in Austin, TX. Not only was he friendly, professional, and informative, but he also took the time to review my account and find ways to lower both my internet and TV bill. On top of that, he helped reduce my mobile bill as well. I usually dread calling customer service because it can be frustrating and time-consuming, but Sebastian completely changed that experience. He was patient, knowledgeable, and genuinely seemed to care about helping me find the best solution. If there were more people like Sebastian in customer service, calling these companies would be a much more pleasant experience. Thank you, Sebastian, for going above and beyond!

Fiber internet with only like 20mbps up. 500 down is great, but very misleading they totally neuter…read moreyou with that abysmal upload speed to convince you to pay for 1 gig symmetrical. 300 symmetrical would be plenty for my household. Silly.

I recently visited Cell Phone Repair (CPR) because my child broke my phone's screen and I needed to…read morereplace it. I am a T-Mobile customer and have a phone insurance through them. I didn't want to have to mail my phone somewhere else and be phoneless for days, so when I filed the report they said I could visit CPR in-person and get it fixed the same day. Making the appointment online was super easy and when I got there, they already had me checked in and everything. However, even if you make an appointment that doesn't mean there's no waiting time. My phone took about 2 hours to get it fixed, and while I was there I saw how busy they were with all the walk-ins. Overall it was a great experience and I am thankful to staff for their amazing work. I also appreciate that they suggested a screen protector they could install in there to give my phone some extra safety from my crazy child. Thank you CPR team for all your help!

I had Brian help me with my claim he was super helpful and informative was a good experience 10/10read more

Excellent work done here! I paid over $300 for the OE screen. I could have opted for a cheaper…read morescreen at half the cost which I had done prior at another vendor. Huge mistake! Mr.phone fix did great work & they were quick about it too. The tech even brought me my phone, turned it on and tested it to give me piece of mind. Highly recommended to fix your phone!

Shout out to Dylan for great service and a friendly welcoming and Antonio for the repair which…read moretransformed my damage (it was ran over) S24+ to looking brand new! The pricing is competitive and i will be for sures making this the go to place for electronic repairs. They were fast and its neat that they are next to the mall so you can walk around or go across the street to starbucks while you wait. They took maybe at most 50 mins for my repair.

The manager needs training, took the phone to repair charging port they had it for 5 hours and said…read moreit was only needed to be cleaned, when I picked up the phone it didn't work , they had it for two more hours to change the part that I wanted them to change in the first place , now the broke the phone speaker and they said I have to wait again more hours , people if you are smart like a two year old don't go to this Store, I don't know how they have stars or stay in business bad customer servicer.

total rip off. I've took a few phones here for repair because I didn't know another place and…read moreeverytime all phones turn off frequently or restart by themselves. I took my computer there and was told my balance would be 180 and take 3-4 days. a few WEEKS later they told me of if I wanted my computer back it would be 330. I would have never agreed if I knew. never going back worse place ever. they only got reviews because they offer accessories for free

Went in on March 31, 2023 to switch providers. Brought my own phone and was told about a promo…read more Never told about the $50 activation fee until it was completed, but I let that slide. Activation fees make sense. Signed up for the $78 per month plan with autopay. Otherwise, all went great until I got a bill notification on April 2, 2023 for a billing period of "Start Date - March 30, 2023" for $158.50. Odd - I didn't have Verizon in that time frame. Looked at the bill closer and find a $48 charge for a second line I didn't approve, as well as phone insurance I didn't even know about, much less agree to add. Called billing and was told the guy didn't even add the promo code for having brought my own phone. Let's break this down: 1. Added a second phone line I didn't need or approve. 2. Didn't tell me about the activation fee prior to setting it all up. That was a fun surprise charge at the end. 3. Added insurance I wasn't told about, much less approve. 4. Didn't add the promo HE told me about. 5. Somehow keyed in that I switched to Verizon prior to March 31st and set up a lovely $158 bill. He committed fraud, he lied and I am willing to bet they do this to everyone who walks in their doors. Just go to a Verizon Wireless store and stay away from the "Authorized Dealers".

I had Verizon for years had a issue with my lines came in the guy was very rude didn't seem…read moreinterested in helping me this was first time having a interaction with someone so rude and not wanting to help me it was crazy so if you come in don't go to the bald guy he was so rude!! I'm very disappointed

Roland was amazing. Give him a raise! He went beyond to research how he could get an over ride so I…read morecan get the senior plan from Fla as I deserved. It was there but you can to dig in to find it. He saved me so much money Meanwhile this was my second visit as the last guy was worthless and just told me no it can't be done Then I've been online chat and talked to Att as they keep telling me I had to go back to the store to complete the plan implementation Thank you Thank you!!!

The associate who assisted me was a tall Hispanic/Latino man with black hair. He didn't greet me or…read moreask how I was doing. Instead, he immediately asked, "What can I help you with?" I explained that my phone wasn't working, and there was an awkward moment where he stayed quiet for about a minute. During the interaction, I felt uncomfortable. The way he responded made me feel like he was judging me because of my skin color and my age. Because of that, I almost asked to speak with the manager on duty. Fortunately, as the conversation continued, he became calmer, more patient, and more helpful, which made the rest of the interaction go a little better.