Jen was absolutely incredible. By far the best Mobile Expert we've ever had. Our regular and Business accounts have been messed up for years, and for years I've been dreading and avoiding trying to fix them. I did try at a couple other stores and I always got the same answer once they found out what I needed to do to fix everything....."you better just keep things how they are" they basically didn't want to tackle it. We also had a line on our normal account that my dad was being charged for and didn't know it for almost 3 years, we tried getting it taken off the account at other stores and they always gave us the run around as to way they can't.
..... Enter Jen... one Saturday morning we decided it was time to upgrade our phones (after 6 years) and finally try and take care of the problems with the normal account, Business account, and that extra line. We showed up at this tmobile store and waited for them to open on Saturday morning, we were the first ones through the door and Jen greeted us. I told her we have a complicated situation we wanted to finally fix, I told her everything that was wrong and needed done....she basically smiled and laughed and said that it was no problem and she would fix it all....and she did, very quickly. This was by far the best cell phone experience any of us have ever had, and now we never want her to go to anyone else. Jen is amazing at her job, and is an amazing person as well. We left there with a better account for my dad, with that extra line taken off, the correct lines moved onto the business account, 3 new phones, plus we got to take our old phones with us for 30 days just to make sure everything transferred correctly and we got absolutely everything we needed out of our old phones. Thank you Jen. You are awesome. read more