Solid location with knowledgeable sales reps. They do seem pretty mellow and not too excited about…read moreanything, but they get the job done! I had one rep tell me about a discount that saved me $40 a month on our bill! I wish Verizon actually communicated this with me via email or other communication years before, but thankfully the rep told me and it worked out. Plus this is a review for this store location and not Verizon's lack of communication so I'm grateful for the tip from the sales guy. Have traded phones here, purchased new phones here, ordered phones from my app and picked them up here same day within minutes. This has, so far, been a solid location for us and hopefully it will remain that way.

So, there are a lot of people that work here- including a guy that says he has been here 16 years…read moreand he has never heard of a business line needing to be HiPPA compliant. Of course the official business guy also had no clue. A simple google search shows exactly what is needed. 4 conversations and 12 days of never getting return calls- I had to return the phone. But I couldn't even return the phone in store with 7 employees no one could get it returned for me. This whole experience was an absolute nightmare. We have verizon for our regular (6) lines and I think those should be canceled as well. This is so unbelievably frustrating. I am so anxious now that I had to mail in the phone instead of returning it in store. 2 hours of my life is gone trying to return this phone between trying in store, needing to contact customer service, getting stuck in a never ending ai loop, finally getting a person, transferred 3 times, still no refund, phone is in transit. No resolution days later. I drove from NW Barry road to NE Barry road in Liberty, filled up my large SUV with gas and returned home- while waiting for/talking to customer service. One week later and still no refund!!! For future inquiries about business lines and employee education I have included a screenshot about Verizon Reveal. When I spoke with a representative asking me about my experience he told me it would be an additional $20 per month. That is not what their website says. Frowns all around. But truly a blessing in disguise as I save over $80 a month using a different service.

We went to this location twice and was helped by Lloyd on both occasions. He was very kind,…read morecourteous, knowledgeable, and offered us a generally overall excellent experience while helping us with our phone upgrade. I absolutely recommend this location and this young man.

Had the worst store manager ever,told me I should maybe change carriers, treated me mean and…read moreunappreciated terrible time won't go back! He sucked,watch out not all shops are equal.

Thomas and Demarco were really helpful and spent a full hour each trying to correct an error their…read morecorporate made on my account. Every option involved AT&T wanting to charge me to fix their mistake. Thomas and DeMarco are both very good customer service representatives, and a corporation so unwilling to enable them to succeed in helping a customer doesn't deserve such high-quality employees. I hope the best for those two, but I am taking my five lines to Verizon.

I've had a few disappointing experiences at this AT&T location recently due to one particular…read moreemployee. On multiple visits, this person was dismissive and unhelpful. Instead of answering my questions and offering to help me they treated me as if I were an inconvenience, even going so far as to make me feel stupid for asking a question. I originally placed an order for a new phone with Julissa (who was amazing), but something happened on their end and the order never actually went through. I wasn't upset, I know things happen, but I ended up having to go in two more times and this person was dismissive of me both times. I understand working retail is hard, especially around the holidays, and I would never expect someone to jump for joy to help me, but basic courtesy and kindness for another human and customer was just not there. This person made the entire experience uncomfortable. I felt like I needed to apologize for inconveniencing them by just being in the store.

Braijion helped walk me through the process of trading a phone and helped me save money with a…read moreteacher discount. Everyone was friendly and I will go there for any questions I might have in the future (if the website can't answer them first!)

Everyone at this store has been very nice and kind. The service has been great. Every time I've had…read morean issue, they have been very attentive and help. They have products for sale and they offer help with your account and purchases, This store has rows and rows of cases, chargers, accessories. The store is easy to access and it's in a good neighborhood. The store is also clean and brightly lit. The decor is nice, as well. There are ample parking space, too. Very helpful staff and nice store. Highly recommended!

I am so glad I went here. Shane is a f@#$&!* Rockstar!! I cannot say enough how much this place…read moresaved my phone (life). T-moblie couldn't help cuz they had no in house techs???! Really. But they did do something right and that was recommending this place. Kimberley his assistant was super nice and helpful. I'm telling you all, you got a phone issue, this is the place to go!!!! Hands f@#$&!* down!!!! They rock, Shane you rock!!

Have experienced GREAT service here twice! First was when lens cover cracked after dropping iPhone…read more- quick and easy repair with a quality product, and I added a better hard case for future protection. Second was when MacBook Air shut off in midst of update and wouldn't/couldn't restart - patient advice helped in waiting out the problem until restart was complete. In the event of future issues with Apple gear, this is the place for me.

I can't say enough good things about CPR and the way they handled my phone problem. I called other…read moreplaces who said the repair was going to be up to 2 weeks and asked 'did I have a spare'. Really, do they know how much these things cost? Of course, I don't have a spare! Nor do I have a house phone any more, so being without the phone for that length of time wasn't optional. But, when i called CPR they assured by it could be fixed in a few short days and they ROCKED it! They were true to their word about the timing, served it up with exceptional customer service all done with a very friendly staff. I would highly recommend them for any electronic repair and will make them my GO 2 PLACE! Thanks for everything!

I came in because my phone was lagging a lot. The guy helped me reset. It changed some settings…read more Got it working a lot better you know it was no charge. She was really nice. I recommend this to anybody who has phone problems who can't take it to their local phone service or whatever.

Jack was very polite and extremely knowledgeable! We started 4 new lines and spent least than 20…read moreminutes in store...my experience was truly exceptional

The person there is absolutely not kind, and I don't think he cares at all whether you have any…read moreproblem or whether you want to buy anything or not. He just absolutely doesn't give a shit