Super unimpressed…read more FIRST, we get there, and although the hours on the door say 8pm, and besides the fact that there were 4 employees there, they stated that they were closing at 5 due to "lack of staff." Second, you check in on their little system, then stand around and wait. I was told there were 4 people ahead of me, so I asked if they send you a text when you're next or whatever, and they told me no. So, we just stood around for 25 minutes while they handled the other customers. Third, no one here knew what the fuck they were talking about. They checked my account, found out I had the $17 a month phone protection package, then told me that it was "about $125" to fix my screen. (This information formed my opinion to just upgrade, which is probably what they wanted anyway....but more on this in a second...) I found out later, through my own damn research of reading the fine print, that my repair would have only been $29. NOT "about $125." About that upgrade.....before I came in to the store, I checked online to see what was available to me, and ONLINE, Verizon said they would offer me "$425" for my DAMAGED phone, if I upgraded to an iphone 12. (I didn't see an option to go for a 13). But, when I went to the store, they said they would give me "$51 for the phone outright, or $100 for an upgrade to iphone 12, or $300 for an upgrade to iphone 13." I told him about the online price, (complete with screen shots), and he was like, "well.....uh....do that. Yeah, I can't offer that here." SO, we leave, and I go home to do the damn upgrade myself, and when I inquired ONLINE about an upgrade to an iphone 13, they gave me EIGHT. HUNDRED. DOLLARS. WTF was the store talking about? They were going to, AT MOST, give me $500 LESS than that.....after OVERcharging me about $100 for a repair that I had insurance for. One dude had 3D glasses on as his all day glasses. The "manager" was more concerned with locking up the phones in the safe than she was with helping anyone standing around waiting to be helped. The protein bro that WAS initially helpful, wrapped up with a customer, then went to the back for a GOOD 20 minutes, leaving me with employee #4, who gave us a hard time because the account is under my wifes maiden name, and he wouldn't help us until we produced SOMETHING with that name on it. A complete and utter waste of time coming here, and I got off lucky. At BEST I would've been overcharged $100 for a repair, and at worst, would've left $500 on the table for a trade in. Just terrible.

Darnell & Jesse were so helpful when we came in for a new account with all new devices. Very kind,…read morepersonable, really made our experience a pleasant one. This location can get a bit crowded at times so if you don't have spare time to wait, consider making the trip when you don't have a pressing schedule.

Nice and helpful staff - gave good recommendations and taught me some shortcuts to solve some…read moreissues I was having.

One of the worst experiences ive ever had at an apple store. my phone told me to come here because…read moremy batteries maximum strength was under 80% "Due for a replacement." i come to get my battery replaced and they destroy my phone in the process and say that its not able to be fixed. they then give me a newer iphone 12 pro max ( one that you cant buy in the store or anywhere else) and dont transfer all the data from the old phone to the new one. i lost everything.... all because i went to sloppy apple and not a third party who specializes in repairs and replacements. i thought these people were supposed to be the specialists... i was sadly mistaken. below 1 star rating.

Although it's too early to upgrade to the iPhone 15 - boooo - Dionne who helped me out, was…read morestellar. She gave me the low down on my options and was very helpful and creative. Bonus points for being a fellow happy face collector :)

Stay away from this store. When you upgrade a phone they add on all the extras and don't tell…read moreyou. They lie to you while he has a smile on his face. Never go back to this store.

They fixed my phone in 15 minutes and did such a great job. Fastest service I've had. Would…read moredefinitely recommend.

After taking it here to repair my shattered screen, my phone would scroll by itself and sometimes…read moreit would not respond to touch. There were times I couldn't even unlock it. I will have to pay to have it re-repaired now. Infuriating. Save your money and go somewhere Apple certified.

Albert lazy and rude. Jeremy cannot answer simple questions. Don't come to this store. John is…read morehelpful.

Albert was really mean and had the worst costumer service. The second I walked in he was aggressive…read moreand off putting.

Came in with a malfunctioning Sim card and a broken screen, protector and Candi fixed both of them…read morequickly and cheaply (free) thanks to the warranty. It's always a relief to have something like this taken care of cheerfully and with minimal fuss. I'm very grateful to Candi and the team for getting me on my way quickly.

I came in to the Ellisburg location with my parents to add them to my plan and get new phones…read more Ready for a 2 hour headache and later problems. Candi took the time to get my parents comfortable while she researched the best deal, explained the plans down to even how they can use their phones for international travel, worked to transfer their numbers and all their former phone data, checked and double checked with them to make sure all the important stuff transferred over (yes, screen savers are important) and suffered through "Dad jokes" and banter with a genuine upbeat positive lovely attitude. Even got my dad a free Apple Watch. Set up everything for them painlessly. An hour and a half later, all was settled and Candi was just as delightful and unflagged. A true delight to work with! Ended up saving my parents $100 a month over Verizon WITH new phones and watches and no headaches. Plus rebates. Candi is a true professional. Many thanks!

Steve is always so nice so quick and super affordable. He handles my phone with care every single…read moretime which is why I've been a repeat customer for years. Nowhere else can you get this level of fast quality service.

THIS PLACE IS NO LONGER RUN BY STEVE! I havent been here in about nearly 10 yrs but a broken screen…read morehad me looking to go back to the Steve I knew who fixed 2 other phones of mine. When I got there, Steve's iphone repair was no more, not even in the same suite and replaced by another business called Cherry Hill Iphone Repair. Anyone who has been to Steve knows he was a 30 something yr old white guy who used to work for Apple. The men who will tell u they are "Steve" now are clearly Arabic/Middle Eastern. Now, not to say these guys couldnt do a job but everyone knows how solid and reputable Steve was and that it was worth the trip and $$ to spend knowing your phone would basicallly be back to brand new. When I stopped by looking for Steve, the men there give very vague answers as to where Steve is, even if u call their number. Sometimes they'll say by they are Steve, then they'll tell you he's not not here right now and even will say he sold the business a couple years ago. I was very hesitant bc these guys were asking for over $120 to fix an iphone 12 screen and were clearly luring customers off of a reputation that isnt theres with zero promise of the same quality work. I didnt like they were lying and claiming to be someone they weren't. It was all very scammy. I tried to budge on the price but the guy there whoever he was refused. I had a friend call and see if Steve was there still and the guy on phone told him the repair would be $110. Clearly they are liars and no one should take anything they tell you as the truth. Aftermarket repairs are all a toss up, but Steve was a gem. Idk who these guys are, dont trust them .

Service was exceptional , pricing was better than I expected and no one could beat our deal!read more

Stefon was able to help us in lowering our bill. He worked with us even as the Mall is closed,…read moretrying to make sure that we leave satisfied. This is my first Yelp review and I want him and this store to get this because they really helped us with our account. They are awesome and they go above and beyond their line of duty to satisfy customers.

The store employee who serviced me, Tre, was very helpful. Stopped in 1/8/25 to have my iPhone 11…read moretransferred to my new iPhone 16. Everything went smoothly and didn't take as long as expected. I was having some other issues with my iMessages and he took the time to troubleshoot and make sure everything was functional before leaving. We even enjoyed some basketball and other sports talk. Very personable. Thanks for your help, Tre!

Terrible customer service , sat there for 30 min while he was on the phone sitting on the couch…read morewatching soccer , would never come back to this location

Just had batteries replaced in my cell phone, my wife's cell phone and my nitrogen filled Wrist…read morewatch. Very satisfied. Highly recommended.

Mike is extremely helpful and gives great support on a wide range of electronics questions. I've…read morecome here routinely with my cell phone repair issues, LED upgrade projects, and one-off replacement bulbs. They don't always carry the specific parts I am looking for, but are extremely diligent about following up with online orders for items outside of their regular inventory. Batteries Plus also takes your old batteries and bulbs to recycle for a nominal fee, which is a great service to the customer and to the environment. Kudos to Batteries Plus, from a loyal customer.