Nice and helpful staff - gave good recommendations and taught me some shortcuts to solve some…read moreissues I was having.

I brought the iPhone 17 Pro Max in May and a month later my screen started glitching out and…read moreflashing a bunch of colors like crazy. I went into the Apple Store in Cherry Hill because T-Mobile said since I have Apple Care/Insurance/Warranty, any problems with the device is handled with Apple themselves. First off, when you get in there, all the employees ignore you and act like you don't exist and you have to try to find one who "appears" to be available and ask them to help you. The representative who assisted me was named Sully, a white guy with long blonde hair, I showed him the video of the first time my phone started glitching and he ran a bunch of diagnostics, which did a whole bunch of nothing because everything came out positive, and he concluded that I needed a screen replacement. Of course the screen replacement can't be done the same day, like they don't have a bunch of employees in blue apple shirts walking in and out their back office door every two seconds, so I had to find time out of my already busy and booked schedule to make an appointment to bring my phone in and be phoneless for four hours while they replace the screen. Well, they replaced the screen and when I went to pick it up, they again ran their little diagnostics to show that everything was ok with the phone. One week later and my phone screen starts acting up again and this time it won't stop. I went a whole 24 hours without being able to use my phone, and the same night it happened, I scheduled another appointment with Apple Cherry Hill the following day so I can get my phone fixed, let alone replaced because the fact that this happened TWICE on a brand new released phone is insane quality control. The representative I spoke to this time, Norety, was completely unempathetic to my situation and looked like helping me was the least of her concerns. She was full of hot air and spoke with more confidence than she did knowledge. She concluded that even though the screen was replaced, it's actually the logic board that's the issue and needs to be replaced. Why wasn't the logic board also checked when doing the initial screen replacement if both are hand and hand with the screen glitch? Heaven knows. I then asked her how long would it take for me to get that replaced and she said since they don't have the part in store, they have to order it and wait for it to come which would take 3-5 business days. When I asked does that mean I have to go another 3-5 business days without a phone? (IN THIS DAY AND AGE MIND YOU) She said yes. When I asked if there's anyway that she can call other locations and ask if they have it in stock so I can make an appointment with them instead to get it fixed, she said No and they don't call around other stores asking about their inventory because that doesn't mean they'll reserve that part for me. Interesting, because I've done so much research and NOBODY has been having this issue with their brand new iPhone 17 Pro Max, but I told her to do it anyway and she "did". I'm sure she just went to the back and twiddled her thumbs for a couple minutes while I looked stupid sitting in the middle of the Apple store with my phone flashing a bunch of different colors. I then asked her if I could have a temporary phone and supposedly they don't give out temporary phones so I was just out of luck. When I told her at this point, can I just order a replacement phone and not worry about getting it fixed because CLEARLY the phone itself is the problem and not all these random parts they keep bringing up and saying is the problem, she told me I had to call AppleCare myself and they'll help me with the $100 Nonrefundable express replacement. WHAT ARE THEY HERE FOR IF IT SEEMS LIKE I HAVE TO DO EVERYTHING MYSELF WHILE THEY PROVIDE NO IMMEDIATE SERVICE??? I called AppleCare and there's actually no $100 express shipping (shocker!) and that I actually have to pay the whole price of the phone ($1770) and once Apple receives my damaged phone, they'll refund me back the money. Such a joke. Those two employees represented Apple terribly

Although it's too early to upgrade to the iPhone 15 - boooo - Dionne who helped me out, was…read morestellar. She gave me the low down on my options and was very helpful and creative. Bonus points for being a fellow happy face collector :)

Stay away from this store. When you upgrade a phone they add on all the extras and don't tell…read moreyou. They lie to you while he has a smile on his face. Never go back to this store.

They fixed my phone in 15 minutes and did such a great job. Fastest service I've had. Would…read moredefinitely recommend.

After taking it here to repair my shattered screen, my phone would scroll by itself and sometimes…read moreit would not respond to touch. There were times I couldn't even unlock it. I will have to pay to have it re-repaired now. Infuriating. Save your money and go somewhere Apple certified.

Albert lazy and rude. Jeremy cannot answer simple questions. Don't come to this store. John is…read morehelpful.

Albert was really mean and had the worst costumer service. The second I walked in he was aggressive…read moreand off putting.

Came in with a malfunctioning Sim card and a broken screen, protector and Candi fixed both of them…read morequickly and cheaply (free) thanks to the warranty. It's always a relief to have something like this taken care of cheerfully and with minimal fuss. I'm very grateful to Candi and the team for getting me on my way quickly.

I came in to the Ellisburg location with my parents to add them to my plan and get new phones…read more Ready for a 2 hour headache and later problems. Candi took the time to get my parents comfortable while she researched the best deal, explained the plans down to even how they can use their phones for international travel, worked to transfer their numbers and all their former phone data, checked and double checked with them to make sure all the important stuff transferred over (yes, screen savers are important) and suffered through "Dad jokes" and banter with a genuine upbeat positive lovely attitude. Even got my dad a free Apple Watch. Set up everything for them painlessly. An hour and a half later, all was settled and Candi was just as delightful and unflagged. A true delight to work with! Ended up saving my parents $100 a month over Verizon WITH new phones and watches and no headaches. Plus rebates. Candi is a true professional. Many thanks!

Steve is always so nice so quick and super affordable. He handles my phone with care every single…read moretime which is why I've been a repeat customer for years. Nowhere else can you get this level of fast quality service.

THIS PLACE IS NO LONGER RUN BY STEVE! I havent been here in about nearly 10 yrs but a broken screen…read morehad me looking to go back to the Steve I knew who fixed 2 other phones of mine. When I got there, Steve's iphone repair was no more, not even in the same suite and replaced by another business called Cherry Hill Iphone Repair. Anyone who has been to Steve knows he was a 30 something yr old white guy who used to work for Apple. The men who will tell u they are "Steve" now are clearly Arabic/Middle Eastern. Now, not to say these guys couldnt do a job but everyone knows how solid and reputable Steve was and that it was worth the trip and $$ to spend knowing your phone would basicallly be back to brand new. When I stopped by looking for Steve, the men there give very vague answers as to where Steve is, even if u call their number. Sometimes they'll say by they are Steve, then they'll tell you he's not not here right now and even will say he sold the business a couple years ago. I was very hesitant bc these guys were asking for over $120 to fix an iphone 12 screen and were clearly luring customers off of a reputation that isnt theres with zero promise of the same quality work. I didnt like they were lying and claiming to be someone they weren't. It was all very scammy. I tried to budge on the price but the guy there whoever he was refused. I had a friend call and see if Steve was there still and the guy on phone told him the repair would be $110. Clearly they are liars and no one should take anything they tell you as the truth. Aftermarket repairs are all a toss up, but Steve was a gem. Idk who these guys are, dont trust them .

Service was exceptional , pricing was better than I expected and no one could beat our deal!read more

Stefon was able to help us in lowering our bill. He worked with us even as the Mall is closed,…read moretrying to make sure that we leave satisfied. This is my first Yelp review and I want him and this store to get this because they really helped us with our account. They are awesome and they go above and beyond their line of duty to satisfy customers.

Left a horrendous store in Center City to come to Cherry Hill store. Called ahead and spoke with…read moreKenny who helped me when I got to the store. Compared to my Center City experience (negative stars), it was like night and day. Kenny was great. Got the product I wanted, explained it to me and helped set it up. Ran into a problem while trying to connect it to my plan and immediately and quickly got a manager involved and the issue was resolved. Did the upswell thing with Direct tv but, hey, that's his job. He didn't push and when I said no, he moved on. Overall a very positive experience. Arrived at the store at about 2:10 on a Friday afternoon and left, product in hand and useable, about an hour later. For someone who has been with AT&T sinve it was Cingular Wireless, the real customer service was appreciated.

I rarely leave reviews but this place really got my wheels to turn. I came here to get an upgrade…read moreon my phone and from the second i walked in i wanted to turn around . I was never greeted , never told if there was a wait list to be added to , nothing at all. The gentlemen who was sitting by the from very rudely said you can sit wherever or what and wait. I ended up giving it a few mins and finally just up and left. Will never step foot into that store again . Learn how to have customer service and be Polite when people are entering your place of business . i didn't want to give any stars but had to give at-least one. Ridiculous.