We came in looking to establish new cell service with T-Mobile after doing some fact-finding online. It turned out after our review, we could save about $50 a month if we go to T-Mobile. We originally had reservations at another location but decided to come here instead because it was brand new.
When we walked in we were greeted, however there was no where to sign in. Previously I said we had reservations, I actually moved them to this location fairly easily online. I should say when I say reservations I really mean "appointment." I expected if I had an appointment that someone would ask me about that, but no one dead. Instead, we were told there would just be a moment. I don't know if others in front of us were truly in front of us or just happen to get to the store before our appointment. Either way setting up appointment seems kind of pointless.
All that being said, the wait was not very long, I would say about 15 minutes or so while the two employees present on that Saturday morning troubleshoot it the issues. The introduction to the conversation was a bit awkward but after I shared how much I already knew about the plans from reviewing the night before, the conversation turned into somewhat more educational so that I could better understand the plans they offer. This was the reason I came in the store rather than just purchasing outright online.
The employees there were nice one was the store manager who traveled about an hour and a half to get to work every day which made me feel sorry for him. He was very kind and knowledgeable. Although I can't remember his name, I did complete the text message survey and gave high marks for him. The review here it's only three stars because of my experience with the appointment being set up but never acknowledged. This was not necessarily a problem, I just feel like they should not offer "appointments," if they do nothing with them. I will be using this T-Mobile location going forward because of the gentleman that helped us and the other young lady in the store who was also very friendly and helpful to her other guests. read more