Super helpful and friendly staff! Jackie, Brianna and Ashley helped me get my new service set up…read moreand even helped me with tech support almost 2 weeks later when I messed up my phone.

The last person who reviewed this retail store must have had a vastly different experience than I…read more I was sent into the store by AT&T to have my (paid for) iPhone XR unlocked. The two young gentlemen "working" in the store were wholly unhelpful. They told me they couldn't do anything but to "call Apple," though they had no direction as to phone number, department, etc. where I should could Apple. Was I supposed to pick one of their 135,000+ employees and just call? Furthermore, as I advised them, Apple's website support forum regarding unlocking a device to change carriers clearly states FOUR TIMES IN ALL CAPITAL LETTERS that moving a device from one carrier to another should be handled BY THE CARRIER. Perhaps this is unclear to those that work at T-Mobile. As if all of that wasn't enough, when I asked to use the store phone (as my phone was a useless brick at the moment) to call Apple, one of the employees snorted, "can't you just use your friend's phone?" And on top of that, their only other recommendation was to "just go back to the AT&T store and buy a new phone." Oh, sure. Let me just whip $1200 out of my pocket and go buy a new iPhone, because the one I have in perfect condition isn't good enough. I know you're probably reading this like, "how rude!" but that's not even the best part. I was at the store on Wednesday, April 8. You know, right in the middle of the COVID-19 pandemic shuttering most of the United States and causing nationwide precautions to implemented to keep people from transmitting the disease to each other. I will note, I was wearing a mask. Neither of the employees were, but that's not even the problem. The problem was that one of the employees openly stated to his coworker? God? Me? The room? that he had symptoms of COVID-19 including a cough and a fever/chills and made a joke about coming to work anyway. Your call, T-Mobile (or whoever owns this franchise), maybe you want potentially infectious people working with the elderly and immunocompromised, but that just seems bad for business. If they die, they won't have a T-Mobile plan in the afterlife.

Updating my review to reflect a better rating. The store manager reached out to me and remedied the…read moresituation. I have since purchased 3 cans of paint from this location and all have turned out great.

I went in with a problem matching paint even though I bought the same brand and color of paint I…read morewas trying to match. Problem was the first painted surface had been 15 years earlier. The new paint I bought did not match (pictures included). I went to SW in Midlothian and Mathew (store manager) was able to "fix" the paint I brought to match the previous paint exactly. I've never had anyone be successful with this type project and I really appreciate Mathew's expertise and Brad's customer service. Will only use them for future painting projects.

Great store! Employees are always so helpful and friendly! They know their products and are…read moreexperienced in customer service. Our family will continue to do business here!