Had an issue with my account online with trying to switch/remove who the main authorized user was. Spent hours trying to figure it out on the website but kept having troubles. Went into the store to replace my screen protector and get a new phone. Mentioned the issues I was having with the online access to Ishmel. Ishmel had the problem resolved within 5 minutes. Great customer service! read more

Stay away from Tmobile - in the 3 awful months with them, they couldn't get anything right. Sept 8 They started my phone download using their wifi. It stopped halfway through, went to my neighbors, they let me use their phone. Called service center. They told me they couldn't verify security with my phone dead. They adv to drive to Clarksville to have them finish, 30 mins one way for me, plus DL there. 3 weeks later I receive a letter saying thank you for enrolling in their protection plan and another plan $20 more a month. Had to contact service center to adv I did not enroll and to remove me from this 33 mins on phone. $60 unlimited Phone $35 wifi month. Receive my first bill after already paying connections fees etc. $126.23 - $31.23 in additional fees, I'm like whatever. 10/20/25 I check my bill, $200 it is. I contact the service center, 40 plus mins on the phone, agent tells me that's for the "second" line I added. After arguing with me, she says best they can lower my bill to, $159. Due to their mistake, I say ridiculous, fine, bill me, I'm switching back to ATT. She transfers me to a manager. She says if I stay with tmobile, she will offer me a "TOTAL MONTHLY FEE" for 6 months at $97.88. I agree, she has me confirm the fee on my tmobile app. 10/24/25 I'm actually billed $97.88. Now, on 11/24/25, I get billed 124.53. On 11/28/25 I switch to Verizon, I cancel both my phone and WIFI with tmobile, another disaster. On 12/5/25 I receive a final bill for $46.67 due on 12/24/25. On 12/10/25 I receive a letter to return my tmobile wifi tower. That is literally all the letter says. I take it that day to Clarksville tmobile, return it and they give me my return receipt. On 12/22/25 I receive an additional bill for $93.32. I again, call the service center that day, after 44 mins on the phone, the rep says its for my internet, I tell her I cancelled it on 11/28/25. This is ridiculous, you can even see I never used it after that day. She says I see it was not used since 11/28/25, for some reason it wasn't cancelled tho. I say again, YES I did on 11/28/25. I said I even returned my tower on 12/10/25, she said I see that. She says I'm getting you over to a manager. He finally picks up and says, so you want to cancel your wifi. I get a bit angry and say I CANCELLED ON 11/28/25. He puts me on hold, he then gets back on and says, on behalf of tmobile, I am sorry, we have cancelled your wifi and I will remove the $93.32 bill since it should have been cancelled on 11/28. I then say thank you, I will pay the $47.67 now to be done with tmobile. I provide him my CC info and it declines. He then says, let me give you the website to pay online which he does. I get on their website, all 3 of my cards decline. So I go to the Clarksville store 3rd time now, to pay $47.67. The young lady that helps me says you owe $93.32. I say fine, I will pay whatever to be done with tmobile. My card declines with them. I tell her I'm done, I'm not going to pay it and leave. On 12/23/25 I call the service center AGAIN, the rep after 12 mins on the phone says your cards declined because you now have to pay in person "CASH" at a retail outlet or provide us with you bank account number and routing, since you cancelled the CC we had on file for your autopay. I told her I did this so they could no longer have access to my money and I will not provide my banking info. Now, on 12/24/25, I drive 28 minutes to the Jeffersonville tmobile location. I tell the rep I'm there to pay my final bill. He says that will be $93.32, wow, I am not kidding. So I tell him, a manager at the service center said he removed that and I only owe $46.67. So that is all I paid. STAY AWAY FROM TMOBILE BASED ON MY HORRIBLE, STRESSFUL, UPSETTING, INCOMPETENT, AWFUL DEALINGS WITH THIS COMPANY. I got the call log this time. Call log# 572138, 12/22/25, 44 mins, for manager stating he wiped the $93.32 and all I owe was $46.67. tmobile is still trying to charge me $93.32. read more

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Add a photo T-Mobile 4.5 (2) Cell phone store in Clarksville, IndianaOpen Overview Services Reviews Photos About Google review summary 5 4 3 2 1 4.5 (2) Reviews Sort by Most relevant Newest Highest Lowest Jeremy Merritt 7 reviews·1 photo Yesterday I had the Pleasure of meeting Markie. I must say she is a very well presented business consultant at the T-Mobile Kiosk at Sams Club. Markie took the time to listen to what I needed and address my exact needs without trying to ... More KeithScotch Local Guide·201 reviews·50 photos 2 months ago Went there to activate a Sim card.They know there stuff.Dumbed it down so I could even follow there.. Michael Shtapov Local Guide·24 reviews·4 photos 2 weeks ago New Jeremy Merritt 7 reviews·1 photo just now New Yesterday I had the Pleasure of meeting Markie. I must say she is a very well presented business consultant at the T-Mobile Kiosk at Sams Club. Markie took the time to listen to what I needed and address my exact needs without trying to pressure me on something that I was not interested in. My time spent there was very well worth it and I now see why a Trusted name like Sam's Club welcomes and opens there's doors for T-Mobile to conduct business with there customers. As we all know at Sam's club you get the best deal for your hard earned Money so it was no Suprise after spending some Time with Markie why Sam's club has teamed up with T-Mobile hands down and reputation speaks for itself so if your current provider is not making you feel like anything more than $$, I suggest you go in to Sam's Club & allow Markie to invite you to be part of the T-Mobile Family. Happy Holiday's Markie & thank you for a great experience. read more

I was so lucky to get to work with Constanza Nepomuceno-Gutierrez! She was the absolute best!!! I went from and android to an iPhone. I did not know how to work the phone. She was so kind and helpful. She showed me how to do things and then had me try them so I could feel comfortable with my new phone. I have been to this store before and was not impressed with the help that I received. I'm so happy that I gave them another chance. I will always ask for Constanza when I go to this store. If you have had a bad experience at this store I would suggest you give Constanza a chance. She is awesome!!! read more

This location is awful! They ended up charging us more than what we were told. Our bill was completely different than what I was told at the store! This coming is not trustworthy at all read more

We were having issues with our last cell service company so we were told to try TMobile. Well I am so glad we did!!! I have Never in my life seen my husband smile and laugh at a cell company before and still smiling as he walked out the door. The people here are just Amazing, so helpful and knowledgeable in what we were looking for. We even came back several times to activate a few things and had trouble doing it on our own and soon as we walked in they jumped right in to help us and get us all fixed up in what we were trying to do. Their customer service has to be THE BEST I have ever dealt with in cell company. We all love our new phones and service we get. They just made long term customers out of us. read more

When I was wanting to upgrade my phone, I went to the website. Once I selected the iPhone 11, and was about to check out, I saw there was a link that said I could pick up in store because this location had the phone in stock. This was instead of waiting for shipping to me. So I clicked and even booked an appointment time at this store. When I arrived, I was met at the door by an employee to check in and asked to go to my car to wait until they text me to come in. 20 minutes later, they told me they were ready for me. When I went inside, the girl that was helping me verified my account, she then asked what the reason for my visit was. I told her how I was online but the faster route was to come to the store and since they had in stock, here I was. She said she was gonna go to the back to grab my phone and get the phone. Only she returned to say they didn't actually have my phone in stock. I left the location and as I was going out the door, she yelled out and asked if I wanted her to call around and find one. According to the app, this location was the only one that had them on stock so waste of time! read more

I was having a lot of issues with my current iPhone, so I decided to give in and buy a new iPhone. I went to T Mobile and the lady that helped me was great. Super sweet, friendly, and just overall helpful. I had a great experience! read more

Super helpful and knowledgeable employees. Had account issues after having mine set up at a partner store, which it happens, so that's no big deal. Went here after and they answered any question I threw at them and took care of my issues without a problem. Very professional and friendly. Will only goto this store in this area for now on. read more