Shauna & Savannah were the 2 ladies at the T Mobile store on Tyndall Parkway, Callaway, Fla that were fantastic in handling my issue. Both Shauna & Savannah were well versed and extremely knowledgeable. Long story short, T Mobile's off shore phone techs were not well trained, incompetent and they ended up "bricking" my T Mobile Gateway forcing me to drive 75 miles and spending 8 hours reprogramming my security system, cameras, home automation, sprinkler system, lighting, TV's. computers, etc. I highly recommend Chris (store manager) as well as Shauna and Savannah. They were all wonderful to deal with. My advice is to go to your local T Mobile store such as T Mobile in Callaway, Fl and don't waste your time with off shore techs who lie about their qualifications. read more