For two months, my wife and I stayed in an Extended Stay America in Lombard, IL that uses Velocity…read moreinternet. From day two or three onward, we had been "troubleshooting" WiFi problems with Velocity staff - this started out as running a few speed tests and turned into having to go up and down the halls of the hotel to test signal strength instead of them getting a technician out. We even bought the upgraded WiFi and ended up having the hotel manager refund us - she was aware that the WiFi sucks. I felt as though I should have been paid for all the time I spent running speed tests. We stayed here for work, and mine involves videography. When the internet signal drops (kicks me to another access point in the hotel for God knows why), my video upload stops and I lose sometimes hours of progress. For two whole months, this Velocity company could not figure out why. The first line of defense - the "tier 1" people they call them - were super weird and would have me on hold for hours at a time, not in silence while they worked, but instead they would repeat things like "interesting..." and "ooohhhh..." every couple of minutes. It got old real quick. We endured two weeks of that, and then we bitched enough that they "escalated things to tier 2," which ended up being the same damn thing as tier 1. Many more speed tests and some more weeks go by with WiFi that doesn't stay connected for more than five minutes, and we whine enough to get a manager on the phone, I think his name was Scott, who was very patient and kind. I just want to give him a shoutout. But nope, even he couldn't escalate this high enough up the chain to fix this. The technician they eventually sent out in the last week of us staying here couldn't even fix it and I had to call and call to see if there was some sort of update. One of the very last calls went something like this: Me: "Can't you call the technician or his supervisor for a simple update?" Her: "No." Me: "Why not?" Her: "...I...don't know..." I could write so much more and can quote so many weird employees I spoke with, but just know that the WiFi was never fixed.

So I was just recently working at Velocity and my experience there was HORRIBLE the Trainers,…read moreManagement and even HR don't care about there employees at all. Example NICOLE BEISWENGER she doesn't even like to train people at all when you ask her a question she has a bad attitude like your bothering her but for some reason she got promoted to be a SUPERVISOR knowing she barely even trained the people she had to train so I guess you can say she likes to kiss MANAGEMENT BUTT. Elliot THOMAS when I was working in the office he told me that I was doing a good job but then when we have a meeting he flips the script and says something different so there both obviously scared of HR AND there SUPERVISORS. NOW MICHAEL REHARD is a SUPERVISOR and JODI HEISLER works for HR they obviously have each other back because when I asked them can I work a different shift besides 4pm-12pm because of what happen to me being followed coming home all they had to say was we had no available shifts but its crazy because when I was looking up on INDEED they posted they were hiring for 12PM-8PM, 10AM-6PM, 8AM-3PM AND 4PM-12PM so I asked them how come I wasn't aware of this and there answer was THOSE POSITIONS WERE ALREADY FILLED how can they already be filled when it was just posted 9days ago like just be honest you didn't want to give me those shifts at all. Also, manager MICHAEL REHARD doesn't care if you have family emergency, or if your admitted in the hospital because I was admitted in the hospital for 1 day and they still gave me a point when I had a Doctors note *he said that you have to be admitted in the hospital for more than one day*. Then MICHAEL REHARD also said * WE HAVE A PERSON WHO WORKS HEAR WITH A HEART PROBLEM AND WE TOLD THAT PERSON THE SAME THING* So, when he said that I'm like this job really has no heart and I'm so disgusted. I even had my car broken into because of this whole tiktok challenge of people breaking into KIOSK and HYNDAI and I got a point for that two as well. Also, when it comes to management there is no DIVERSITY at all its just CAUCASIAN that are being managers but they only have other RACISTS ONLY WORKING ON THE FLOOR. So, all I'm saying is that if you wanna work for a job who doesn't have RESPECT, ACTUALLY WANTS YOU TO SUCCEED IN THE COMPANY and UNDERSTANDS that you have OTHER RESPONSABILITIES, AND DOESNT GET MAD WHEN YOUR ASKING A QUESTION IN TRAINING THEN YOU BETTER NOT WORK FOR VELOCITY BECAUSE THEY DO NOT CARE AT ALL AND YOU WILL NOT BE ABLE TO ACHIEVE NOTHING AT THIS JOB BECAUSE ALL THEY DO IS LOOK OUT FOR THEMSELVES AND THERE ALL IN CAHOOTS WITH ONE ANOTHER AS WELL. BUT IF YOU DO WANT TO WORK AT VELOCITY YOU BETTER MAKE SURE YOU DONT HAVE NO KIDS, AND NO LIFE YOU HAVE TO GIVE ALL YOUR TIME AND ENERGY TO THEM.

I am paying over $300. a month for cable and internet and the last month my internet and cable has…read morebeen very crappy. Every time I turn around they are doing maintenance and it doesn't seem to get any better. Watching a show on Tv it stalls and has to load video. We are lucky if we can get on the internet and look anything up. It lags really bad. For the amount of money I am paying I would expect better service than what I am getting, You really should reimburse some of the money for the crappy service we are experiencing.. Can you please send me an update on exactly what the problem is and when you expect to fix it.. Thank you, Deborah Kachur 517-449-1610 Debbieandbob@hotmail.com

Returned my equipment today. Simple, easy, fast…read more I would have had a better experience, if their AI would have emailed me a return slip so I didn't have to drive. The people work much better.

We have been trying to lower our expenses due to our age, and we realize that frontier was…read morerelatively expensive. We have been trying to cancel our service so that we can go to a lower price service. This has been taking more than a month or longer. They will not give us a disconnect service trying instead to get us to go to something cheaper from them. We want to leave frontier their service stinks and their coverage is horrible.

My internet service "started" on 10/20, it is now 11 days later and I am still not connected -…read moreHappy Halloween! After countless useless chats with their awful AI chatbot "Giga" (which does not even allow you to type half the time), and fruitless conversations with customer support in another continent, I have been told I will be connected to internet in 72 hours - but frankly, I am not holding my breath. My advice - do not agree to their services unless they send a technician to your house to install the internet. If you choose the self install option and something goes wrong, it will be nearly impossible to get a real, local human on phone that can come to your location to troubleshoot. Once you go from potential customer to paying customer, their treatment of you changes. EDIT: Per the response of the comment from Frontier, I reached out to their Facebook account and was able to get connected to a real human, who created a ticket for a technician to come out to my house on 11/05 and fixed the issue. So far no internet problems. I wish I didn't have to reach out through social media in order to get effective help, but I am happy with the internet speed I have. EDIT2: They wanted to charge me to 150 dollars for hooking up the service they are charging me for, so I had to connect to customer support who waived the fee (screenshot attached). I strongly recommend never going with self install unless you are 100 percent sure it will work.