I cannot express how utterly disgusted and infuriated I am with my recent experience at the T-Mobile store. I've been a loyal T-Mobile customer for over 11 years, and this visit has left me questioning my decision to ever associate with this company again. I went to the store with the simple intention of purchasing a new iPhone 14 because my old one was becoming unreliable. Little did I know that this routine transaction would escalate into an absolute nightmare. I requested an iPhone 14, a straightforward request that should have taken minutes to fulfill. To my shock, as soon as I left the store, I received a notification that "Google One 2TB 15" had been added to all four of my phone lines. This unauthorized addition costs $15 per month per line, which adds up to a staggering $60 per month extra on my bill! I NEVER consented to this, and it was added without my knowledge or permission. Furious, I immediately contacted T-Mobile customer service to rectify this outrageous situation and have these unauthorized additions removed from my phone lines. However, my nightmare didn't end there. The very next day, I received a text message informing me that another line had been added to my family plan. This so-called "home internet service" was yet another fraudulent addition that I neither requested nor needed. T-Mobile, you have a serious problem on your hands! The receipt from this dreadful experience lists the sales representative as #309, who had the audacity to claim they were the store's manager. If this is how the supposed "manager" conducts business, it's no wonder this store has a history of multiple complaints. Numerous customers have been forced to seek resolution at other T-Mobile locations due to issues they had no part in creating. This store's blatant disregard for customers' trust and financial well-being is inexcusable. The addition of fraudulent services to phone plans without consent is not only unethical but also illegal. I am taking this matter to corporate and will not rest until this store is held accountable for its reprehensible actions. In conclusion, I implore anyone reading this review to AVOID this T-Mobile store at all costs. If this means going to another location or exploring other mobile service providers, so be it. T-Mobile, you must address and rectify this issue immediately, or risk further tarnishing your already fragile reputation. Your loyal customers deserve better than this disgraceful treatment. read more