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    5.0 (1 review)
    Closed 10:00 am - 8:00 pm

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    Telecommunications

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    5 years ago

    Had a great experience with the manager Drew. He was very helpful and patient with us during our visit. 5 star customer service!

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    Kinetic by Windstream

    Kinetic by Windstream

    (289 reviews)

    The internet service itself is great - very reliable, and the guy who did my installation was…read moreawesome. The company itself is scummy. Customer service will talk you in circles for hours. They straight-up lie about their prices to new customers. They repeatedly try to put an equipment rental fee on my bill even though I supplied my own router. They'll also raise your bill every year with no justification. And forget about the "prepaid Mastercard reward." I never got mine despite calling about it numerous times. If I had any other option, I'd go with another company just to avoid giving Kinetic another dollar.

    To: Kinetic Windstream From: Dana…read more 03-12-2026 After 4 attempts to make an appointment to upgrade my wifi, 3 appointments have been cancelled. One of which I was not notified. (How professional is that?) I have a house in High Springs. . I do not live there. I have a tenant with a busy job who cant take a day off to meet you at the house, therefore I need to drive 5 hours north to meet you there. We have an appointment set for April 24th, of which YOU sent me appointment options. I still receive daily texts annoying me to make an earlier appointment. Yesterday my tenant informed me that you sent me a threatening letter that I was going to be charged $30 a month because I "couldn't meet your deadline" This is BS! You better NOT charge me $30 bucks because I have been making appointments all along! Yes, and you WINDSTREAM have cancelled 3 of them. I am reporting you to the Better Business Bureau as well. We have an appt set for April 24th. I have to leave work and drive 5 hours to get there. You better NOT cancel on me this time! Dana

    T-Mobile - mobilephones - Updated May 2026

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