Scott and his intern took care of us like family! We came in to look at upgrading, having put off…read morethe process because it can be such a pain. But Scott walked us through it. Stayed transparent so no extra fees. Explained everything without making us feel like we needed some kind of pdf remediation of what just went down. Scott was super professional (all the way down to suit and tie) yet extremely familial and down to earth. He did not harass us into anything we did not want like the "used car salesman-esque" salesman you sometimes run in to at service stores. He made sure we got what we wanted and even let us know of some cool things that we qualified for (my husband was able to upgrade to the iPhone 12 Pro Max- we had no clue that we had that availability) and hooked us up with some odds and ends. He let us know what to expect on the next bill and even cleaned up our bill for us where another store (that was corporate) really screwed us over. I can not say enough good things about Scott or this store. I will definitely be back and most definitely recommend him for all of your Verizon needs! If you are looking to switch or need anything from Verizon go to the Verizon Store in Beloit on Milwaukee rd! Ask for Scott! You will be in Amazing hands!

We did not have a good experience at the store. In addition to that, Verizon Wireless is the worse…read morecompany on the planet. I have been with them 25+ years and I am finally switching to U.S.Cellular. This store is full of fake promises. They gave me 3 months of free streaming services yet I am getting charged full price. They snuck in Verizon Cloud when I specifically told them no. I pay for iCloud storage. I just went on a cruise over seas. My phone was in airplane mode and my cellular data shut off. I paid for the cruise WiFi package through the cruise line. I have multiple lines plus an Apple Watch but my phone is the only phone that left the U.S. Verizon forced a travel package on ALL of my lines and they are forcing me to pay it. Verizon Wireless is the WORSE cell phone carrier on planet. Do yourselves a favor and go somewhere else.