I have found that the cell and internet service is second to none. The quality of the phones is good. Our local store offers knowledgeable and helpful staff and I never feel pressured .. they seek to fill a customer's perceived needs. I have had nothing but great service locally. The longer waits in the store are often due to customers unsure what they want, and their expectations greater than their wallet. read more

I used to be an AT&T customer, the worst customer service at the highest prices ever !!! A friend recommended that I switch to T-Mobile , and I must say I've been thrilled with the service both in store and over the phone.Ijust got off the phone with Kia (126703) she was so professional , friendly, and extremely knowledgeable, Once again I really do love T-Mobile they take the time to see you as a person not a number very important during these turbulent times read more

T-Mobile now that I have OUSTED them now they want to help call me with what I don't have your service and they NEVER allowed me my MILITARY DISCOUNT they took my data away for weeks and kept charging me more money AWFUL service read more

Is the worst cell phone company I'd rather pay more money and go to Verizon and get better service than I get from T-Mobile they are such a rip off they weren't always this way I guess you could say we made them this way by all of us going to them because we thought they were a cheaper company but when you really need them they do not stand up to what they promise they are liars read more

This company by far has doubled billed numerous Customers in fixing and altering account and billing information and changing billing cycles along with sprint a report has been made to a compliance agency and I'm sure we will all be getting a credit just because T mobile/ Sprint took advantage of the pandemic situation and it's customers y thinking nobody is watching what is going on with their accounts and by far made millions of dollars altering customers billing cycles and double billing shame on them. read more

This is since T-mobile has merged or taken over sprint and does not include many of the actual in store employees. The phone support and chat online support of sprint was not tops before but since the merge, never have had such rude service as well as people that just read off scripts regardless of what is asked. After telling that they will send a new Sim card for each phone or device and all you need to do is call in and they will activate the card number to the device you put it with the Sim cards were put to numbers that were not even matching to those on our account. When those didn't work they sent new ones, same problem. Even though said they put it to numbers they were given. They said again faulty cards. This time after almost 3 months not being able to use a couple phones we took the next cards to the store. The looked up the numbers associated with the Sim cards in the phone and they were not even our phone numbers. The people in the sores had the devices and phones fixed within 20 minutes. The phone people had said the were not trained to do that in stores. They messed up. Then found out when they switched over they could only keep so many of each phone in stock and what people needed to do except in larger places was order online then bring the phones in to get help activating or transferring. It used to be great just going in and having either things there or them being able to order. So after calling they messed the order up 3 times needing to refund 3 two times then a supervisor said he took care of it. Call back because he never gave a confirmation number just to find out he used the payment to pay off a different phone. Another supervisor refunds and promises to call to process the order himself the next day and give a nice discount as well. Never hear. Call them to find no notes about a person to call. There is an order only for a free Sim card. Sprint itself was a great company, this combining with T-mobile is a joke. read more

wow t mobile lets make it a short but sweet one. i got a flier in the mail last november from t mobile saying that i would get 2 phones for a certain price and i went for it. i spoke with a rep and she said my first payment would be in one month she lied i got a bill in 3 days. then the bill was sky high not what she said it would be. they will turn your ass off in a heartbeat. they charege fees fees and more fee, and a 20 dollar fee for each line if turned off. the rep lie dto mee an di just cant get over it, they promised free screen protectors which i never got, over all this has been a bad experience, and i will never get t mobile. i got suckered into a year and a half contract. ha ha im a fool. read more

Today November 8th 2018 I call T Mobile in rearguards to Dead Area in Ocoee Fl 34761 where a City Furniture company has Just open a Huge Warehouse and Show Room Store with over 500 employees and handling over 300 customer per day and i that area we have no cell towers and no cell phone communication and is bad for they business cause the will loose thousands of Subscribers due to this Problem I was on Hold for over one and half hours to speak to a Customer service Rep and after that CSR took the Call from me after such a long wait and I began to explain my reason for my call she just rudely disconnected my call,,,,,, I am very unhappy and displeased with this service and I will move to advise all T Mobile Customers that i hear complaining about this service to Please change Cell Phone Provider to other services read more

Well America; as so many of you are getting ready to enjoy this beautiful Independence Day weekend, I am attempting to gather my feelings from a very unpleasant, irritating and disrespectful experience that I had with T-Mobile's customer service for about 5 hours this evening. On June 30th, I ordered a iPhone 11 w/ a plan on one of their promos they have been advertising, sending me 3 text messages and what not to switch to their service,so I did it . Apparently the joke was on me. I am told it will be here in 2 days!!So when I get the email that it has been delivered ,one could understand my urgency to contact someone. I contact UPS, they tell me T-Mobile put the wrong address intially,so I call T-Mobile and the first agent is rude to me,why? It clearly shows the agent's error. Than I am told that I can not get it replaced unless I go and find a location? Why? I still have an account and it is plain as day that T-Mobile is at fault? I am penalized for your error? That's not not is it fair. read more

Called T-Mobile support and found out that the phone that I had ordered the HTC10 had been discontinued. Ended up getting a Galaxy S7 edge. A little better communication would have been in order but everyone there was very helpful. read more