1. T-Mobile Authorized Retailer

0

St Marys, GA

Cancel

Open app

Search

T-Mobile Authorized Retailer

2.6 (5 reviews)
Closed • 10:00 am - 8:00 pm

T-Mobile Authorized Retailer Photos

From this Business

Recommended Reviews - T-Mobile Authorized Retailer

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

4 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - T-Mobile Authorized Retailer

Verify this business for free

Get access to customer & competitor insights.

Verify this business

AT&T Store

AT&T Store

2.0(4 reviews)
3.3 mi
•$$

Not friendly location. Do not go if over 50 years old. Not very friendly. Traveled to Jacksonville…read morelocation and they were very professional and friendly.

Worst in-person customer service experience. The employees were hiding in the store with all the…read moreinterior lights out with a handwritten message on the door stating "We don't know anything about the service outage." or words to that effect. Then, upon entering the store, the employess were IMMEDIATELY hostile. I asked the curly haired disrespectful male employee for my contract buyout to which he became personally offended that I'd want to cancel my contract. "May I please have my contract buyout? This outage is unacceptable for my business needs." That's all that was said, and in a normal tone of voice. This kid looks at me and states "I have the right to refuse service and I'm refusing you." This kid HAS NO PLACE in customer service and should be retrained or fired. He intentionally started a problem and argument where there was none. Then, the female manager wanted to question why I wanted to cancel during a "nationwide phone outage". A completely untrue statement. All other networks were performing as designed. AT&T was the only problem network at 11 a.m. She finally gave me my buyout, with anger and condescending language. These employees were PERSONALLY offended by my feelings on the network outage and potential cancelation of my contract. They whined about how they've been "getting yelled at all day". Well, maybe if they were properly trained in customer service they wouldn't get yelled at so much. Maybe if they had empathy and understood why people were upset, they wouldn't get yelled at so much. I have a $2,000 dollar phone and $150 dollar a month phone bill which were essentially turned into a worthless pile of crap for almost 7 hours today. Business calls, GPS, email and everything else completely unusable. The inability to even call a tow truck or ambulance is ridiculous. So, yeah. I wanted out of my contract. Now, after the experience in your store, I'm definitely taking my business elsewhere and will encourage everyone I meet to do the same. I'm not expecting the owner of the store or AT&T to do anything to rectfy this problem. I'm sure it's all on the customer, meaning myself. This will be reported to corporate and the BBB.

Photos
AT&T Store
AT&T Store
AT&T Store

See all

T-Mobile Authorized Retailer - mobilephones - Updated October 2026

Loading...
Loading...
Loading...