I was disappointed tremendously in the customer service at this AT&T location. The gentleman, Richard, was quick to serve me, however, he was extremely demeaning and rude, despite the fact that I was coming to upgrade one of my phones. He not only announced very loudly, to the entire store that I was definitely ineligible for an upgrade because I've only made three payments on my current Next plan. Well sir, had you of paid attention to what I said, I was referring to my second line which is indeed eligible for an upgrade. While still attempting to let him know what I was trying to do, he again announced to the entire store that I would need to pay $500 to upgrade. It is absolutely unacceptable to speak so loudly in front of numerous customers about my payments and billing. After finally explaining to him that I would like my SECOND line upgraded, he got things figured out on his end and we were setting up my new iPhone 6. I then asked if AT&T was still doing the promotion that if you upgrade to an iPhone 6 you are eligible for a free tablet with a $10/mo data charge... He proceeded to tell me that I was "Eligible to go right on ahead and pay for it" Excuse me sir? I'm sorry that you aren't getting paid enough to be friendly and smile, but for the sake of my sanity and the repor of AT&T whom I have been with for YEARS, please find a new job that DOES NOT involve customer service because you are an absolute abhorrence and disgrace to the customer service industry. You made me feel so uncomfortable, as well as my husband who had to take our toddler outside to the car because you told us to "make sure he doesn't touch anything". By the end of it, I advised Richard that I was perfectly capable of setting up my new iPhone and installing the case, and to please just ring me up for my $70 purchase. Thank you, Richard, for tainting the otherwise outstanding relationship I have with AT&T. I certainly will not be coming back, and hope that you weren't paid commission for my sale. read more