Jerry was very pleasant and attentive during my Time in the store. Anytime he stopped to welcome…read moresomeone in he made sure he excused himself. He looked for the best service to fit my needs, I would recommend him to anyone!

Quinton was extremely helpful and knowledgeable of all AT&T products and options that we had on our…read morefamily plan. He had wonderful customer service and we were extremely pleased with our experience.

I made this Yelp account just for this one specific review and to ensure my distaste for this…read morelocation is known as a good venting session. To sum it up, I came in to pick up a new phone through my warranty and I am not very phone savvy when it comes to the technical aspects. Well before I left, I asked the agent that was helping me if everything was good to go as my iCloud was syncing to my new phone and he ensured me that the iCloud syncing can be done at home. All of that for him to tell me that I can erase my old phone. Well come to find out, nothing on my old phone was transferred and honestly it is very disappointing and a huge inconvenience. Yes I will live on, but I do not recommend coming to this store for absolutely anything, because they more likely than not will become one of your biggest inconveniences for the following days. Now this may just be me venting but seriously, I have to start from scratch and redownload all of my apps and for some of the apps I can't even regain important messages regarding my job. If you are getting a new phone, don't let them fool you, and verify, verify, verify. Ah and I think the guys name is Vincent, I could be wrong, but he's the big dude that wears a mask. Yeah I don't really care, the last place I will be coming to fix a problem is this location. I might as well move to Verizon since I have a clean slate now. I hope you all are having a good day, because I'm not.

After my bad encounter with Yvette at TMo Ramsey St, I came directly here on a weekend before…read moreclosing. I really needed to upgrade my old phone to newer Samsung and it just so happen that TMo was running a promotion of 50% off if you have a Military Plan and verified military. Walking into the store, I got greeted immediately. Both staff were assisting customers, so I had to walk around the store and explore their promotions and devices. I forgot her name, but she was nice, she apologized for my waiting, I was like too easy. I am not surprised this store gets busy all the time, it is located inside the mall. Since it was closing when I came, it wasn't all that bad. I explained to her my concern and what my mission was, that is to get out of the store with the new Samsung Galaxy S9plus in my pocket, I mean more like in a paper bag. She looked into my account and viola, she was like Sure! She asked me what color I wanted, I said Blue. She went in the back to get me the brand new unopened, boxed phone. As easy and fast as that. I left with the new phone, I was thrilled. When I got to my place I noticed that she put in a wrong receipt, oopps. I called the store past 7pm, knowing the store would have been close by that time, but she picked up, and apologized. Those are the qualities of great customer service. I'd make this as my home TMo store. Go Magenta.

My iPhone 13 was rattling any time it vibrated. They shot straight with me about the possibility of…read morethe screen breaking with a repair attempt. I agreed to try and Ifix and repair had me on my way with all issues resolved in under 10 minutes. No cracked screen, no more rattling. 100% recommend.

This employee goes above and beyond to help his customers! Thank you, thank you! Helped with…read morebroken screen repair issue, highly recommend!

I walked in and was immediately greeted by Erik who helped me through my issue. I was transferring…read moremy service carrier and AT&T had locked me out!? After about an hour of frustration , and had nothing to do with Erik, all on AT&T he was able to guide me through the proper steps and transfer was completed. Erik was amazing and during my time there I watched other customer service representatives interact with other clients and all seemed pleased with the quick professional service that was provided! The store was clean, neat and well stocked. I did purchase a new screen saver and was pleased with the price!

The worse service. I was waiting for hours to get help and nobody help me at the end. Don't waste…read moreyour time.