Hear me out on this, I went into make a return @the Tmobile store on Main St., Hesperia, CA. Ashley was the customer rep. She said she couldn't view my return that I have to go to corporate office Road in Bear Valley Ash can you call them to make sure I don't make a false trip she calls them enhance the phone and the guy explained to me that she can make the return and try to explain I cut Demetrius off from the corporate store and said can you please explain this to Ashley. Ashley, then puts the phone on hold and says I can't do it. I don't like them in that store. We'd all don't get along so therefore you're gonna have to go there and make your return. she didn't really want to help me read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Hesperia, California

VERY BAD SERVICE, went in to get some general help and someone named Briana was very rude and did not bother helping us. Worst phone service ever and the customer service can use some serious help. read more

Went in for an upgrade for my daughter, as I walked in the 1st rep was finishing up with a customer and the other one was available I walked over and seemed to ignore me, I patiently waited for her to greet my daughter and I and nothing, didn't seem interested. Once Lizz dismissed her customer she greeted us and helped us with what we needed. Lizz made us feel welcomed and had the customer service in her unlike the other girl that was there, Lizz had a very friendly demeanor. One of the male coworkers that was leaving even acknowledged us and greeted us. If anyone goes to this store and Lizz is there I 100% recommend you wait for her and give her your sales, this girl deserves it and will help you out! T mobile you need more sale associates like her. read more

BE CAREFUL!!!! THIS IS A THIRD PARTY T-MOBILE! SCAM! I called corporate because I had hella stuff added on my account and turn out the MANAGER at this T-Mobile has all the employees add fake lines and the offer product for free when they actually charge your account! THEY COMPETE FOR COMMISSION! We have proof and will be contacting our lawyer. If you have ever experienced something like this at this T-Mobile leave a review and reach out our attorneys are looking for other affected customers!!!! read more

WORST EXPERIENCE EVER! SCAMMING STORE! I came to the store thinking I was just getting a "free" phone upgrade because the store representative LIZZ said "I qualified for a new phone with a credit of $800." I asked her if ANYTHING would change on my account or if my bill would go up and she said no!!! Well tht was a Big LIE! Not only did my account get TWO more lines added without my consent but my bill went up$100! I just spend 2hrs on the phone with customer service to get this fixed. Avoid this store at ALL COST! read more

I went in to upgrade my daughter's phone. The reps that assisted were very unprofessional and not 100 % forthright with the deal they were giving us . First off, They messed with my daughters password to her phone and were unable to successfully transfer the data. A new employee handled the phone and erased the password. My daughter could no longer access /open the phone. The rep directed her to "just go to geek-squad or Apple Store to have them fix it." What should have been a 1hr deal turned into a 2 day problem having to get assistance from Best Buy geek squad and finally the Apple Store in the end . The deal they gave us was to Add 1 line to my existing plan which in which would make my device cheaper and did not mention the 15$ additional charge per month to my bill. As I was walking out in a rush he handed me 2 SIM cards , meaning 2 additional lines added to my account! We were already irritated with what they did to the phone and we just headed out. There were a couple of other problems that we ran into and had to get assistance with a Tmobile rep online to match the IME #'s to the correct phone etc. FINAL SUGGESTION: DO NOT GO TO THIS STORE all they care about is getting their deal finalized for their commission. read more

Not a corporate store this is a dealer You will be able to compare the stores service between the two , You want a quick and convenient go to a corporate store , great service go to a corporate store ... read more

T - Mobile has a commercial on TV. Bring any broken phone in and T-Mobile will replace was a 16 pro iPhone existing customers or new BS try to turn in my iPhone 11 and it was only offered $450.00 waste of time waited 45 minutes false advertising of TV commercial read more

The sales rep today at 3-4pm was extremely rude. She had little interest in assisting me with my problem. Horrible customer service

0 stars for representative Liz. We were waiting for over an hour and when our turn finally came,she takes other clients that had walked in after us and 2 other customers. This customer starter talking to rep, pretty much talking her way to be assisted next.and cut in front of me and 2 other customers. I had to speak out on this. Liz claims the person who cut had an appointment. Little did she know that we overheard her whispering to the cutter "I got you" meaning, she would assist her right there and then,right after cutter said she would be back cause she didn't want to wait because the line was too long and they'd been waiting a while already.Liz's partner had already made it clear to Liz who was next in line previously. I spoke out about that and red Liz still stated cutter had an appointment. Things got heated between us 2 customers to the point that a fight could have started and cutters left the store. Cutters left the store saying" we are leaving, we are not fighting over a watch". I told the cutters husband or boyfriend that they were wrong for cutting and they should wait their turn just like everyone else in there. I was not going to fight over a watch either, but i was not going to let someone just walk in and cut in front of everyone who is following the rules and waiting patiently. I had to speak out. I was actually shocked the representative Liz actually encouraged this. Very unprofessional in my opinion. read more

Went in to upgrade my plan and upgrade phones and let me just say Ricardo made the process so easy and gave us the best option for us! The way his worth ethic is outstanding! read more

If I could have zero stars I would. Went in there for anew phone and was advised they had it then it was out of stock. I was told I needed to add a new line in order to get a deal and they only offered me $200 for my phone without looking in my account. They pretended to call another store for me and when I called them myself they answered right away. Terrible store, service etc Do not go here !!! read more

Do not go to this retailer. They will add lines to your bill without your knowledge. The employees here are not honest. Very untrustworthy. I would recommend any other t mobile but not this location. read more

Buyer beware. The two week trial for home internet is a scam. They have charged me, refused to credit me, the. The customer service said don't pay and it will credit this month. I decided to pay it a few days after my cell bill paid because I don't want bad credit for their scam. So today I get my new bill. They prorated the home internet even though it was a two week free trial and I only kept it a week and they also hit me with a 7.00 late fee for something I don't owe. I'll be moving my cell service to a new Company that has integrity. Filing a complaint with the attorney generals office. read more

T-mobile service is a nightmare. Frequent disruptions, dropped calls, and unreliable internet make it a constant struggle. To make matters worse, customer service was virtually nonexistent. Attempts to seek assistance went unanswered, leaving me stranded with unresolved issues. It's disheartening when a company fails to provide reliable service and lacks the support needed to address customer concerns. Consistency in communication with solid connection for devices for your clients will drive your business up up up. Of all days too. T-Mobile you can do better. read more

This T Mobile store does not know their a$$ from a hole in the ground. You ask them questions they can not explain . This is their store .I received the information from "their" web site and showed them the amounts . They insisted the cost was more . Do Not Come to This Location . Call customer service they know what's up 14 year customer. read more

I went in to have them place a screen protector on my phone. Jessica was super fast, efficient, and very polite. We had a nice conversation and I found that she just started working there! I wouldn't have thought so because she displayed the utmost professionalism. Will go back for other services! read more

I was going to switch over from Verizon, but I better not. The store is always crowded, they don't answer the phone, the employees are rude. Can you hear me now?! read more

Ricardo made everything super easy went in for an upgrade and I hade trouble with the back up and he even helped me out with that therefore great experience 5 stars!! read more

An absolute "Not at all" they are cheaper for a reason. It's because they charge alot more for their phones and ask for 70% down payment for their phones, not to mention that their sales people have no idea about the features of the phones. They give a new meaning to deer in headlights when it comes to questions. Stay away from Tmobile, they are no better than a prepaid phone at Wal-Mart. read more

It's been about 15 days since my phone was ordered at the store and it still hasn't been delivered. I was double billed for the initial charges. I disputed the double charges with my financial institution and credit card company. I've made at least 3 visits to this store and made multiple phones calls to the store and to customer service. I've spoken to multiple employees trying to get my phone. The last thing I was told was my phone was sitting in a UPS location. I've received no emails from T-Mobile and UPS to let me know where my phone is or if it was delivered. At this time I've been double billed, have not received my phone and can't create an account with them until I have my phone. I've contacted my financial institution, credit card company, city business license department, better business bureau and department of consumer affairs to make complaints. Tomorrow I will be contacting the FTC and an attorney to assist me. I didn't read Google or Yelp reviews prior to visiting this T-Mobile store. My mistake. When I checked later, I found numerous 1 star reviews on the store. I was also told by 2 customer service representatives that this store is a third party store not a corporate store. The store has an agreement with T-Mobile to sell the products. Both representatives told me I should visit the corporate store in Bear Valley Road in Victorville. My experience with this T-Mobile store is the worst experience I've ever had dealing with a cellular phone provider. Very poor business practices at this store. read more

Stay away, I went into this store this afternoon hoping to pay my bill. Two employees were working. One guy was helping a couple who knew what they wanted. Confirmed sale. The female employee was helping a customer who was undecided on a purchase. He kept on asking the same question repeatedly. Then walking out the store to make a call. Return to counter and ask questions, then step away. I'm a fool cause I Waited 30 minutes before asking if I could just pay my bill. Girl clerk said she had to finish with the customer before helping anyone else. They need a clerk dedicated to taking payments. Stay away from T-Mobile read more

I visited the store recently to open a new line with t mobile. Fae was the associate who helped me out. Very helpful and informed me of the promotions with opening a line. Would definitely recommend this location for their friendly employees! read more

No stars if I could. They offer absolutely no help to my mother who came in with the phone that was not working. Refused to work with us. Rather than helping us harassed us about setting off their sensor at the front door. Save yourself a trip do not come into the store. read more

Don't come here, we weren't even acknowledged until I asked if I had to write my name. We waited for over 40 minutes. There were two employees who were "helping" other customers. One was taking non stop about TikTok with them and the other was taking about who lived with her and her bf. We left. read more

I'm not sure why this store only has 2 reviews. The customer service is great here. Jared was very patient with helping us and made sure that we got everything we needed taken care of. The manager Michael made us feel welcomed as soon as we got in. read more

The worst customer service I have ever experienced. I've been a customer for a while and the type of service I received today was very poorly, from the rep on the phone to the rep in the store I don't know which was worst. No one helped me with the problem That I was having. Very unsatisfied with the type of service I received today. And the female in the store, I could of slap the shit out of her LITERALLY!!! She had the Worst customer service I have ever came across. Lazy ass bitch!!! PLEASE DO NOT COME TO THIS LOCATION!!!!! read more

manager at this location is so unprofessional rude and not helpful at all . sales rep added a bunch of different lines and accessories I did not ask for and was unaware of . and was still not trying to help me resolve the issue. and trying to charge me extra fees I would give zero stars if I could read more

The sales associates are unprofessional and dishonest, which lead to a scam. The promotions are not what they explain they do. they are not upfront with what is really going to happen, no matter how many questions you ask I got involved in a promo thr associate was trying to push a new phone, my old phone was fine but he assured me that in order to get this phone he would have to add another line . And he referred to it as working the system but I would be able to drop that one line in a few days. I was also purchasing a watch that day, but come to my surprise the line was not able to be dropped so for a person who only owbe one phone and one watch and to push me to have to 2 phone lines is a lie and a scam. It is impossible for one person to occupy two lines and only have one phone , and when I asked them to resolve the problem, they absolutely refused. We depend and trust sale associates with their professional knowledge as we do not work there and he scamEd people out of honest, hard-working money for a lifeline. that a lot of people depend on. It's disgusting and it sick ! This is not right or good business and I will be looking for a new service read more

I bought a new phone today , the girl honestly was rude , no costumer service skills at all. Her words where yes , no, I can't and thank you. Pretty much all I heard the whole time I was there. No information at all I had to keep asking things but like I said only yes or no answers. I ended up ordering the phone because I need it but someone needs to tell this girl she doesn't own tmobile. Because that's exactly how she acts. read more

Great T-Mobile store great people great customer service best in high desert if you ever need of a phone or upgrade go to the T-Mobile store their Associates are more than helpful read more

T-Mobile Authorized Retailer - Inside the T-Mobile store - Mobile Phones Near Me - Hesperia, California

I had to wait a few hours just to buy some accessories in the store. I wasn't happy with one of them so I decided to return it the same day. I was waiting for about 30 minutes outside. When I was finally in the store, the tmobile expert said they couldn't help me since they would close the store in 15 minutes. I told her I've been waiting outside. There was another lady inside waiting for her cell phone. She told me, they should be able to help me since they were refusing to give her a phone and she was calling the cooperated office. The tmobile representative Rachelle went inside and told the other tmobile representative what the lady told me. After that they refused service to her. This employee are lazy. They don't want to work. I won't be buying anything from here anymore. What can you expect with that appearance, no name tags no customer service skills at all. read more

I am a current sprint customer and was advised to come her by customer service to upgrade my Phone. Not only did none of the T-Mobile employees know how to upgrade the phones for current sprint members I sat there while the rep Jared was clueless. He was so relieved when I got frustrated and just left. Would not recommend this location. read more

I'm very disappointed in the way that this store handles issues that they created for their customers. The associates don't have a clue about what they are doing. In less than a month I had to go in more than 3 times for screw ups the associates did on my account and everything is noted on my T-Mobile account. Yet no one has bothered to fix the errors. Due to Ricardo the Associate Manager lied my monthly payment went up by almost $400 just on equipment because he lied about the in store promotions they had in store! And Paul the Manager didn't care to jump in and help the customer when he saw that his associates were wrong and even when I made an appointment with him to fix he issues he had Ricardo try to take care if it. So why in the world did I have to wait 3 days to be able to meet with Paul when he wasn't going to help me?! When I walked in to see him, he was surprised when I said I had an appointment with him even though I had spoken to him on the phone. ANYWAY....every time time that I went in for assistance I kept getting told that the credit was going to apply next month when I was already able to see that there was no credit. Ricardo kept saying I promise they will not charge you, you will receive credit. Yet, I doubted all along because all the times I was there trying to fix this and return anything that wasn't going to be credited before the buyers remorse period ended customers came in to complain about how they were told their bill was going to be X amount and it was more, all the time their response was you will see it kick in the next billing cycle and that is how they lied. I was told the same thing and guess what, no credit came, nothing of what Ricardo assured me was free was not free and I waited like he said for the next billing cycle and yet still no credit and guess what, the buyer's remove period ended. I got lied big time and I am so upset about that. The last visit I was there trying ro return what I could (which didn't happen) he said to my face "I didn't say that". I had a witness with me all the times that I was at this store and heard Ricardo said if you get a new phone, you will get the accessories for free, a new watch and it also comes with FREE trackers. I didn't want the trackers in the first place and guess what he said? He said that I had to get them because it was part of the promotion and not to worry that they were free! Why did he use the word "FREE" if it is not free! It is free when nothing has to be paid for it. It is not free when it is added to the account and billed monthly, that is not free! Did he forget to mention they are not free, that I was going to get a monthly charge until they get paid off? No, he didn't! And I'm sure this happened to many as I hear other associates giving the same speech to other customers. I asked him at least 3 times to confirm I understood what he said. I should of recorded him! that way when I went back the 4th time and he said to my face "I never said they were free" I could of said are you sure about that? I not only have a witness with me who heard you say it but I also have a recording. I lost respect for him, the manager and this store. I dislike when they lie about promotions. I would greatly appreciate if the district manager would contact me as the Associate Manager and Manager of this store only damaged my monthly bill and my trust with T-Mobile. read more

Still the worst experience here I do not recommend coming here it's really close to my home but I rather drive a few more miles to have better service the workers here are sooooo rude! read more

Everytime we go in there we are greeted at the door and helped very quickly. Everyone is super nice and I would say their customer service is on point! Definitely recommend read more

This is the worst experiences I have ever had in my entire life. From the moment I stepped in the store I regret every single second I wasted in this store Let me start by saying that the girl employee Yeni is a fraud she sold me 2 phones in which one was wrong and she gave us accessories with the phones saying that's it's all free and it comes with the phone but actually charging me for all that on the bill and when I went to return the phone which I never wanted they are charging 50$ restocking fee which is ridiculous cuz even if you buy a 20$ shirt from a store you have 15day return policy These employees at this T-Mobile are really fraud they would charge you for so many things and doesn't even show you the bill and don't tell you what they have charged you for they also gave me a tablet saying it's free and now when I am giving it back they are charging me 25$ restocking fee for the tablet read more

What a waste of time. Went into the store on a Thursday morning. Only one guy at the counter with several employees in the back room. I stood there for over 10 minutes without being helped. Only one other customer at the counter being helped. Finally left. Was planning to flip from Verizon to T-Mobile but will cross them off my list due to poor customer service. I keep thinking what if I had a real issue to resolve. Glad I discovered their lousy attitude toward their customers before I signed up with them. Thanks for nothing. Don't waste your time! read more

I wanted to get a new phone because I am having issues with mine so I checked Google to see when this location closed and it stated they were open until 8pm. I got here at 6:45pm to find that they were closed! Either they closed early or the hours were wrong and they need to update their hours when they change. read more

Worst customer service ever ! Not only will they lie to your face and humiliate you but refuse to give you, your phone you been waiting for over months. When I first called the store a female was being very sarcastic and laughing at me. When I asked to speak to the manger she was refusing at first. She then gave the phone to a young man name Jared, he claim he was the manager. When I explained the situation he then said okay and left me on hold for over ten minutes just to give me his name and refused to give me her name. But he claimed to be the manager. After some days, I decided to give them another chance since maybe the girl was having a bad day. Worst mistake ever. They had me waiting for over 45 minutes in the hot weather with my kids. When I finally when in , the girl who claimed to be the main manger at first said she had 4 cell phones for me. I explained What happened the other time on the phone with the rude girl and the "manager" Jared. She then laugh and said Jared isn't even the manager. I then said all I needed was my cell phone , I had the email and text messages they had my cell phone. She just said they had my cell phone. After that she change the story and was saying they might not have it after all. I then went out grab my cell phone and called costumer service at 611. The 611 representative asked her why wouldn't she gave me my cell phone if they had it. She then said she was refusing costumer service since I was talking bad about her employees. When the 611 representative asked if she was the manger she then lied again and said no. All this lies of this unprofessional people. Just because your store is owned by someone and not with the company it doesn't give you the right to treat people like crap. Thanks to us costumers you have a job, ungrateful and liars. At the end they didn't give me my cell phone. 2 hour wait for nothing. Of course she denied given me her name as well. PEOPLE THIS TMOBILE STORE DOESN'T CARE. SINCE IT'S A FRANCHISE STORE. GO TO THE BEAR VALLEY STORE. I'M GLAD I CALLED COSTUMER SERVICE AND LET THEM KKOW WHAT KIND OF NAME YOU'RE GIVING TMOBILE. FOR STORE LIKE THIS TMOBILE LOSES CLIENTS. CALL 611 AND PUT A COMPLAINT. DONT LET THIS PEOPLE TREAT YOU LIKE A CRIMINAL. LIKE THEY DID WITH ME !! read more